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KEVIN L. MATTHEWS, JR.

4209 Labyrinth Road


Baltimore, Maryland 21215
Kmatthews2011@gmail.com
443-939-5275

QUALIFICATIONS SUMMARY

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, Microsoft Access, and Microsoft Outlook).

Excellent communication with employers and colleagues.

Punctual and dependable.

Excellent organizational, time management, and follow through skills.

EDUCATION
The Community College of Baltimore County
800 South Rolling Road
Baltimore, MD 21228
June 2012 present
Mergenthaler Vocational-Technical High School
3500 Hillen Road
Baltimore, MD 21218
August 2007 June 2011

PROFESSIONAL EXPERIENCE
University of Maryland Baltimore County Baltimore, MD
Office Assistant

September 2013 - present

Provided excellent customer service, including anticipating faculty and student needs.
Perform primary contact and establish rapport with clients, visitors and people going in and out of
the institution on a daily basis.
Entertain and answer basic queries made by the clients pertaining to the services provided by the
institution, its mission and vision and its rules and regulations.
Create appointment schedules for the clients.
Ensuring the comfort and seeing to the needs of the clients, visitors and people dropping by the
institution.
Assess the various needs and purposes of the clients and direct them to the proper sources in
order to address their concerns.
Receive, obtain and store pertinent client information and ensure validity, completeness, accuracy
and confidentiality of these records.
Maintain records and keep track of the institutions supplies and the purchases made.
Prepare a written output on the transactions, purchases and other pertinent incidents that have
transpired throughout the day.
Ensure the proper filing of pertinent documents.
Plan, coordinate and organize various meetings and conferences within the department.
Function as the receiver of official documents and important mail addressed to the office.
Perform active participation in meetings and conferences and take down relevant notes during
the process.
Serve as the provider of informal guidance and conduct training to new employees and conduct
close monitoring on the employees productivity and progress.

Staples Pikesville, MD
Sales Associate Part-time

Provide exceptional in-store customer service.


Answer customers' questions, and provide information on procedures or policies.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Request information or assistance using paging systems.
Resolve customer complaints.

NCO GROUP-Jessup, MD
Debt Collector

May 2013 August 2013

Communicates with debtors thru telephone and approved written correspondences, in order to attempt
to bring resolution to delinquent accounts.
Provides efficient and accurate account updates on computer files for each call made or received.
Demonstrates effective ship tracing techniques by locating debtor contact information.
Counsels delinquent account debtors to assist in finding funds to meet debt obligations.
Possesses knowledge, understanding, and compliance with all applicable federal, state, local laws and
regulations that fall under collection industries purview.
Provides feedback to management concerning possible problems or areas of improvement.
Provides positive recommendations in order to implement improved processes.
Performs special projects as assigned.

Office Depot Reisterstown, MD


Customer Service Specialist

March 2014 November 2014

January 2012 May 2013

Provide exceptional in-store customer service.


Answer customers' questions, and provide information on procedures or policies.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed
appropriately.
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.

HONORS AND AWARDS


Mathematics Award
Personal Best Award
Excellence Award
Merit Honor Roll (2009-2010)