SHARI J.

TEAGUE
4824 Taylorsville Rd.
Huber Heights, Ohio 45424
Cell: (937) 622-2647
Home: (937) 938-9522
Email: ebbnt5@yahoo.com

PROFILE

Ten years experience in the health care field.

Effective oral and written communication
Precise and detailed oriented, adept in balancing priorities and tight
deadlines.
Recognized for timely completion and quality projects and reports.

QUALIFICATIONS
Computer: Microsoft office products, e.g. word, excel and outlook, with a strong
background in Personal Computer operations.
Office: Typing, Ten-key, Alphanumeric, Customer Service / Call Center, Accounts Payable / Accounts
Receivable
Hospital programs: Epic Trac, Quadax, MedSeries, Vanguard, Right fax, Lynx , 3M
encoder

EDUCATION
Sinclair Community College
Enrolled in HIM program. Graduation: 2015

EMPLOYMENT
05/12 Present ER Charger/Coding Tech, Premier Health Partners (PHP)

10/07 05/12

PFS, Medicaid Followup, Premier Health Partners (PHP)

12/04 -10/07

Calculate E/M level on emergency room accounts.

Apply an E/M level on emergency room accounts.
Achieved a score of 80% or above on the clinic coding test.
Knowledgeable of medical terminology.
Experienced in reviewing ER charts and documentation.

Collect on Medicaid and Medicaid HMO insurance payments.

Troubleshoot issues regarding claims submitted to Medicaid and
Medicaid HMOs to ensure claims are resubmitted within the required
time limits set per contract.
Work MVH Permedion accounts.
Continuously meets and or exceeds the required weekly number of
accounts to be processed.
Worked denials from Medicaid/ Medicaid HMOs in Trac and from the
variance reports.
Review remits and work the denials.
Monitor accounts for timely per the contract for each Medicaid carrier
to ensure no accounts are lost due to timely submission/resubmission.

Managed Care Collector, Premier Health Partners (PHP)

Knowledgeable on all 3 insurance carriers within the collection team

(Anthem, Commercial and UHC) in their contract agreements.
Collect on insurance payments from the insurance company.
Troubleshoot issues regarding claims submitted to an insurance
company.
Collect on insurance payments made to patients and or guarantor for
Anthem 2005 accounts while Anthem and PHP did not have a contract.
Verify insurance claims were correctly processed by calculating the
contract amount whether it be per DRG, percentage or flat rate along
with calculating the correct contractual to be applied to the account.
Process and forward requests for cash adjustments on accounts with a posted insurance
payment.
Process and forward all UR denial claims to the UR department.
Continuously meets and or exceeds the required weekly number of accounts to be processed.

Customer Service/Anthem Hotline, Premier Health Partners (PHP)

Process incoming calls from patients, PHP employees and Doctors
offices regarding Anthem insurance contract dispute..
Explain benefit coverage to callers and forward the callers to the
appropriate department for further assistance.

01/03 - 02/04

Unit Supervisor / Signing Department, Radian Express

Account payables for notaries.

Researched notary payment issues.
Assigned scheduled loan closings that were holding in queue to the
signers in the Signing department.

04/02 - 01/03

Team Lead / Customer Service & Signing Department, Radian Express

11/01 - 04/02

Processed loans for members of the credit union, i.e. Home Equity,
Signature and Auto loans.
Handled customer service issues.
Teller.
Met and or exceeded the required monthly loan-closing dollar amounts.

Teller Line Spvsr,Head Cash, Safe Deposit Clerk, New Account Rep.,
Bank One, Dayton NA

Updated credit reports for mortgage loan companies.

Handled customer service issues.
Researched credit issues that appeared on a customers credit report.
On a daily basis exceeded the required quota of reports to be
processed.

Loan Officer, Dayton School Credit Union

10/89 - 12/95

Worked with notaries on assigning them to scheduled closings.

Handled customer service issues.
Maintained the required daily average for notary fees.
Met and or exceeded the daily goals set for assigning scheduled
closings a notary.
Built the notary database.
Researched notary payment issues and corrected the issue.

Processor, Credit Infonet

12/95 - 07/98

Prepared scheduled loan closing documents for shipping.

Verified required loan closing paperwork was received and attached to
the documents.
Called customers to inform them of any requirements for the scheduled
loan closing.

Signer, Expressclose.com, formally Credit Infonet

07/98 - 09/99

Monitored the incoming calls to ensure the customer service level

was being enforced..
Handled and processed the overflow of the customer service calls.
Prepared daily reports and spreadsheets.

Client Team / Green point Mtg.Spvsr, Radian Express, formally

Expressclose.com

09/99 - 11/01

Monitored the assigned work to ensure each scheduled closing was

assigned a notary and look for potential issues.
Created a process and procedure manual for each job task within the
department to ensure uniformity.
Created a scorecard system on employees under my supervision as a
means of monitoring their productivity and work.
Performed counseling and coaching of employees.
Prepared daily reports and spreadsheets outlining productivity within
the department

Teller line supervisor.

Experienced in the working of debits and credits.

Trained new employees

Accounts receivable for safe deposit box payments.
Collection on any past due payments not received.
Opened new safe deposit boxes for customers. Closing of past due
uncollectible payment safe deposit boxes.
Open and set up of new accounts.
Met and or exceeded required monthly sales goals.
Daily balancing of a cash drawer of up to $500,000.00.