Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with

clients.
Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
Maintain knowledge on all technical information and resolve all issues in transactions and perform correction
where require.
Manage everyday work activities and informed supervisor appropriately.
Administer and collect all metrics on processes and identify data points to improve all processes.
Documents all transactions on an everyday basis and collate metrics from various associates and prepare
appropriate reports.
Monitor all data entry operations and ensure compliance to timeframe.
Ensure and maintain effective professional relationships with staff.
Perform quality check assessment on all processes of various associates.
Coordinate with team members and ensure achievement of all team objectives and goals.
Analyze all issues of internal and external clients and provide effective resolutions for same.

Best Answer: process associate is a disciplined methodology used to manage

organizational activities in a way that produces value for customers and who
combines process governance principles with quality engineering techniques and
new software technology to improve operational performance.
someone that fills out application or handles any documentaction
and process it.like courts legal papers.

Job Description:
1. Processing of Accounts Payable documents in image capturing devices.
2. Processing of invoices in document management systems
3. Processing of invoices raised against Purchase order.
4. Processing of standard invoice and credit notes.
5. Manual Processing of the invoices directly in Oracle R11.
6. Attending query mails and actioning them.
7. Preparing and updating of process notes on periodical basis.
It's a complete Non- Voice Process
Ability to meet a set of defined account agent productivity measurements.
Be able to identify opportunity for, and implement process improvements.
Customer Service Skills
Communications verbal and written
Neutral accent
Possess strong customer service skills with ability to balance, written / oral
communication and customer satisfaction.
Basic Education: B.com, BBA, BBM