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Zachary R.

Wanner
28 Roth Crescent
Red Deer, AB
T4P 2Y8
403-304-3686
zach.wanner@gmail.com
Professional Profile:
Government of Alberta Alberta Works Summer Employment
June-Aug 2012/ June-Aug 2013

Reviewed BFE client files


Worked with SFSC team to process medical forms, invoices, and client
reports/exemptions
Assessed BFE in person to determine appropriate client category and service planning
Completed Employability Assessments, tasks, and notes in MOBIUS
Assisted/Case Managed appropriate BFE clients with the application process to
transition to AISH
Worked in partnership with AISH staff to transition clients
Intake appointments and AWC Job Shadowing
Completed Eligibility Determination over Employment Information Line
Referred clients to various community resources based on their individual needs
Completed special project for Regional Director reviewing files of various client types
and creating demographic reports
Familiar with LISA/CCD/MOBIUS
Familiar with online policy manual

Tim Hortons - Red Deer and Lethbridge stores

April 2007 July 2011 Storefront Employee/ July 2011 April 2014 Shift Supervisor

Ensure the delivery of excellent customer service at all times


Resolve any conflict and customer complaints in a kind, patient, and efficient manner
Motivate and lead team members to do their best through example, enthusiasm, and
praise
Identify problems in service delivery and ensure that we make it right promptly
Oversee operation of the entire store from late afternoon until close
Time sheets and payroll
Ensure product quality and availability at all times
Communicate concerns of team members to management if concern cannot be
addressed by myself
Participate in management team meetings, and increase leadership skills
Prepare food and beverages with skill, accuracy, and speed
Receive customer money and give accurate change quickly
Maintain Food Safety and product quality standards
Interact with every customer in an enthusiastic, friendly, and helpful manner
Work effectively, efficiently, and courteously as a member of a team in a
stressful/rushed environment
Train new employees in all positions with patience and kindness
Maintain excellent communication skills with team members, customers, and
management

EPSS The Gathering Place Casual Summer Employment


May 2012 through August 2012

Assist clubhouse members with learning life and work skills


Organizing and supervising members activities in and outside of the clubhouse
Spend time talking with members about any concerns or issues they may be
experiencing
Help members find and access services in the community to improve quality of life

Skills and Abilities:

Flexibility I can quickly adapt to change


Intrapersonal Skills I work and communicate with others very effectively
Leadership I can lead a group or individuals to a goal effectively through guidance
and motivation
Communication I can clearly convey messages to others with tact and efficiency
Agreeable I strive to minimize conflict and use tact in dealing with any individual or
group
Problem Solving When presented with a problem I will use multiple angles to find
the most practical, efficient, and effective solution
Critical Thinking I effectively process and analyze information to ensure that it is
correct
Teamwork I can effectively brainstorm in a group setting and work with other group
members to find concrete solutions, as well as effectively compromise
Enthusiasm I approach life with a positive and optimistic attitude and make efforts
to instill my enthusiasm in others so that they may also realize their potential
Humour I maintain a healthy sense of humour and have the ability to know when it
is appropriate to utilize
Fast Learner I pick up on concepts and ideas very quickly, especially through
observing them in practice
Skilled with Information systems and technology Excel, Word, PowerPoint,
LISA/CCD, MOBIUS, Internet, Outlook

Education and Training:


Red Deer College

-1st year Pre Bachelor of Education

Current Enrollment and Goals For Future Education:


Currently enrolled in 4th year at the University of Lethbridge Combined Degree program:
Bachelor of Education/Bachelor of Science: General major with streams in Math, Psychology,
and Neuroscience

Relevant Volunteer/Practicum Work:


Education Undergraduate Society Business Manager Jan Dec 2014

Work with team of 8 other executives to plan programs and services

Advise on financial matters and distribute funds where need is assessed

Draw up a budget for the entire school year and organize an external audit

Ensure meticulous financial records are kept for all transactions

Help to build a sense of community and partnership for all education students
Mandarin Chinese Tutor Fall 2010 Spring 2011
Math 20 Pure Tutor Winter 2010 Spring 2011

Student Teacher Eastview Middle School Fall 2011 Winter 2011


Professional Semester I L.T. Westlake Elementary School Nov Dec 2014
Professional Semester II Medicine Hat High School March April 2015

References:

Siobhan Donaghy Tim Hortons Owner 1-403-315-0706


Donna Mear Program Supervisor Alberta Works 403-340-5572 donna.mear@gov.ab.ca
Richard Morrow - Program Supervisor Alberta Works 587-876-2654
richard.morrow@gov.ab.ca

Garrett Hingst EPSS Former Supervisor at The Gathering Place 403-343-6249

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