Keir E.

Boyd
keirboyd@gmail.com
Profile
Experienced customer service associate with excellent organizational skills, strong oral
communication and interpersonal skills. Self starter with ability to work with minimal supervision,
flexible, and effectively able to balance priorities and multi-task.
Education
University of New Orleans - New Orleans, LA
Bachelor of Interdisciplinary Studies, Healthcare Business Studies, May 2010
Southern Polytechnic State University - Marietta, GA
Graduate Certificate of Quality Assurance, Six Sigma Green Belt, May 2013
Valdosta State University-Valdosta, GA
Master of Public Administration, Public Sector Management, January 2014- Present
Experience
Customer Account Manager M&W Distribution Services June 2014-Present
Responsible for the daily management of inventory, inbound receiving, and outbound shipping. Act
as a liaison between customers and transportation services. Provide inventory management and
reconciliation. Coordinate transportation needs. Provides monthly financial and management
reports.
Customer Service Associate Magellan Health Services (Ultimate Staffing Services) October 2013
April 2014
Answered incoming calls on eligibility, benefits, claims, and authorization of services from
providers and members. Administration of intake documentation in the appropriate systems.
Provided outstanding service to internal and external customers and strived to resolve member and
provider needs on the first call.
Human Resources Representative Ochsner Health System, January 2013 May 2013
Served as the first point of contact for the HR Employee Service Center. Responsible for accurate
resolution of human resource inquiries for Ochsner Health System employees and managers.
Logged all incoming inquiries in the case management system and responded to service center
requests via phone, email, fax, or the HR Portal using standard scripts, FAQs, and policy manuals.
Substitute Teacher - Paulding County School District, September 2009- May 2012
Implemented teacher lesson plans. Assigned student class work and homework. Maintained
classroom control and discipline through supervision and disciplinary actions. Created daily
evaluation reports to communicate pertinent information regarding the days events.
Customer Service Representative - Ryla Teleservices (Alorica), September 2011- November 2011
(temporary position)
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy
and professionalism to resolve customer issues with one call resolution. Made financial decisions to
protect/collect revenues and adjust customer accounts.
Technical Support Advisor - Kelly Services, June 2011- August 2011 (temporary position)
Probed customers about their Apple mobile device (iphone, ipod, ipad) to diagnose their
hardware/software issues. Analyzed and researched hardware/software issues to devise the best
resolution plan. Resolved customer issues by guiding them through troubleshooting steps and
finally clarifying and confirming the resolution.

Keir E. Boyd
keirboyd@gmail.com
Data Entry/Administrative Assistant - University of New Orleans, October 2006- May 2009
Monitored, analyzed, and evaluated customer data in relation to the universitys admissions
requirements. Assisted recruiting process by using opening, probing, supporting and closing skills to
uncover customer needs.

Associations
Member, Society for Human Resource Management (SHRM), 2009
Member, American Society for Quality (ASQ), 2010
Member, Alpha Sigma Pi (National Society of Leadership and Success), 2012
Member, National Black MBA Association (NBMBAA), 2013