Edward Rodriguez Gomez

18051 Cottage Garden Drive Apt 201

Germantown, MD 20874
Mobile: 301-305-4337 | Edward.RodriguezG@outlook.com
EXPERIENCE
Loaner Agent | BMW of Rockville | Rockville, MD
06/2014 Present
Collect clients personal information to generate loaner agreement contracts which provide
loaner policies to eliminate confusion and conflicts resulting in excellent customer service

Responsible for checking in returned loaner vehicles ensuring there is no damage, fuel
shortage and close loaner agreements providing correct information to service managers

Service Agent | Enterprise RAC | Rockville, MD

05/2014 01/2015
Maintained rental vehicles cleanliness ensuring fluids were full preventing service lights to
appear and provided the vehicles to customer standards generating sales for management
Receptionist | Sport Honda | Silver Spring, MD
07/2013 06/2014
Assisted the sales department day to day activities such as administering dealer tags and
managing switchboard effectively screening calls to correct departments 90% of the time

Provided information regarding dealership policies and salesperson information to

customers establishing sales leads for department

Sales Associate | City Sports | Bethesda, MD

01/2014 04/ 2014
Accounted for Point-of-Sale system capturing sales and generated new customer
memberships while meeting monthly store goals

Managed cash flow budget policies and handled credit cards and cash as forms of payment
to ensure sales were captured resulting in customer satisfaction

Retail Sales Associate | Highs of Baltimore LLC | Glenelg, MD

10/2010 07/2013
Trained five employees in one year successfully to provide excellent customer service,
manage Point-of-Sale systems, and complied with tobacco laws to avoid fines and assisted
managers in completing task improving work efficiency
INTERNSHIP
Human Resource Intern | Axle Informatics | Rockville, MD
01/2015 Present
Assisting in the recruiting process by identifying vacant positions that need to be fill
through screenings and interviews that will result in selecting the best candidate for jobs
and internships
EDUCATION
Towson University | Towson, MD
Spring 2013 May 2015
Bachelor of Science in Business Administration with Concentration on Human Resource Management
Howard Community College | Columbia, MD
Associates of Art in Business Administration

Fall 2009 Spring 2012

HONORS AND AWARDS

Hondas President Award Performance Excellence
Deans list
Financial Literacy Challenge, scored in top 25%
SKILLS
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
ADP and TSD in a dealership environment
iCims Applicant Tracking System (ATS)
Point-of-Sales systems (POS)
Switchboard phones
Fluent in Spanish

2013
Fall 2009
Spring 2008