Lisa Skelly

(404) 421-xxxx skellyxxxx@gmail.com

Consistently positive and flexible program manager with a focus on community organization and youth
development. Experience developing and supervising staff members on-site and virtually. An enthusiastic
communicator, eager to deliver programming to develop community relations. Extensive knowledge of
budget management, from development to implementation with profitable results.

Core Strengths
Staff & Program Development
Budget Management
Fundraising

Social Networking
Grant Writing
Organization

PROFESSIONAL EXPERIENCE
ICUC, Remote/Online
2013- Present
ICUC is the global leader in online content and community moderation services. Content and
community specialists manage, moderate and monitor millions of social media conversations,
comments, photographs and videos and work inside some of the largest online communities in
the world
Senior Account Manager
2015-Present

Manage a team of 55 Content Specialist to provide social media

moderation and content curation for a variety of fortune 500 clients. Analyze brand needs and
provide strategic recommendations to brands to convert and retain services.
Recruiting Specialist
2014-2015

Responsible for hiring all positions entry level through senior VP roles.
Assisting HR director in administrating HR task for a company of 350 employees. Assist all
company managers in the hiring process.

25%

Highlights: Hired 120+ staff in 7 months, reduced staff turn over by

Community Manager/Moderator
2013-2014

Provides social media engagement and moderation, using a variety of

moderation softer ware. Several social media platforms are monitored to protect the brand of
our client. Real time social engage to give our client competitive edge in the social media space.
Provide weekly/monthly reports for client to analyze trends. Work with a team of moderators
to ensure the clients needs are met.
Skout, Remote/Online
2012
Skout is a location-based social network community that would help mobile device users
communicate better with locals and business contacts that might become friends if you only had
a chance to meet them.
Community Manager/Moderator

Lisa Skelly

Responded to reports in order to keep the site user friendly, safe, and
free of predators. During each shift in addition to responding to reports, several reports were
updated based on the content from the reports.
Position Highlights:

Identified numerous potential child predators, which are reported

through our reporting system to the local authorities.
Xeko, Atlanta, GA
2008-2010
An online game for kids, which partnered with non-profits to merge the virtual world with
mission work~ Gaming for Good.
Community Manager

Managed, trained, and provided administrator/HR for a team of 12

moderators, who monitored all chat and in-game activities. Contributing team member for the
development of the virtual world. Provided weekly reports on game status and technical issues
to Chief Technical Officer. Gave direction to the creative and technical teams for upcoming
game features. Collaborated with non-profit partners to gather assets to create GoodQuest,
the mission driving feature of the game. Moderated game play and took the appropriate action
necessary to ensure safe game play for all players. Maintained social media, via Wordpress
blogs, Facebook, and Twitter.
Position Highlights:

Participated in the development of 14 GoodQuest, which is a feature of

the game that allowed kids to effect change in the real world.

Successful GoodQuest resulted in 8 homes being built in Honduras, the

adoption of polar and panda bears, and a camp for HIV+ children was build in Uganda.
WestAtHome, Remote/Online
2008-2012
Providing top quality online sales/customer service to the clients of WestAt.
Customer Service Rep

Remotely receive calls from a call center for a variety of clients. Sales
and customer service calls are administrated through a computerized system. Working well
independently is a requirement for success in this position. Calls are monitored to ensure a
high quality.
Position Highlights:

90% or higher on monitored call quality for the past 4 years.

Metro Atlanta YMCA, Atlanta, GA

2005-2008
Non-profit community organization, which offers programs to develop the spirit, mind, and
body.
Teen and Family Director

Prepared and managed annual budget for the Teen and Family
Department of $50K. Supervised and trained staff of 40 personnel & volunteers. Coordinated

Resume

Lisa Skelly
the use of facility space. Organized family and community events. Developed teen and
preschool summer camps. Taught at a leadership training school and instructed babysitting
certification courses. Guided teens on two mission trips to Costa Rica and Mexico. Advised
teen leadership clubs within the facility and in the local high school. Processed and awarded
scholarships for families needing financial assistance. Position started at the completion of a
300 hour college internship.
Position Highlights:

participants.

Growth of teen club from approximately 30 participants to 100

Consecutively surpassed goals, by raising $24K during the annual

fundraising campaign.
Fujikura America/DDK Inc, Marietta, GA
2000-2005
The US division for sales and distribution of telecommunications products manufactured in Asia.
Customer Service and Procurement Specialist

Supported outside sales representatives with all functions of customer

relations to gain and maintain sales plans. Supplied meticulous export documentation for
customs clearance in Japan and Thailand. Procured electronic components purchased in the US
to support overseas manufacturing plants. Provided sales and customer support for twelve
DDK distributors.
Position Highlights:

Negotiated a deal with Yusen Air and Sea Service and Geologistics to
ship all overseas freight, which saved the company a substantial amount annually.

100% success rate exporting procurement shipments into Thailand, the

monetary fine for errors is a high % of the shipment value.

Redesigned the shipping of components for overseas factories to make

it a profitable component for the US offices.

EDUCATION/TRAINING
Bachelor of Science in Human Services

Kennesaw State University

(Summa

Cum Laude)
Certification of Non-Profit Management
Senior Director Certification

Kennesaw State University

YMCA of the USA

COMPUTER KNOWLEDGE
MS Office Applications

Twitter
WordPress

Facebook
Blogging
Budget Builder

AWARDS/HONORS
Resume

Lisa Skelly

National Honor Society

Presidential Fellow
National Society of Collegiate Scholars

Phi Kappa Phi

Kennesaw Honor Society

YMCAs Outstanding Performance Awards

Resume