Chapter 19 Operations and Value Chain Management

MULTIPLE-CHOICE QUESTIONS
For each of the following choose the answer that most completely answers the question.
A MANAGERS DILEMMA
31.

According to the company profile in A Managers Dilemma, which of the following

describes products produced by Bombardier, Inc.?

a.
computer software
b.
corporate jets
c.
jet skis
d.
b and c
(d; moderate; p. 489)
WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?
32.
a.
b.
c.
d.

Operations management encompasses which of the following topics?

efficiency
productivity
quality
all of the above
(d; moderate; p. 490)

WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?

33.

______________ management oversees the transformation process that converts

resources such as labor and raw materials into finished goods and services.
a.
Control management
b.
Operations management
c.
Systems management
d.
Planning management
(b; moderate; p. 490)
management
34.

Which of the following is an example of an input as described by an organizations

operations system?
a.
people
b.
technology
c.
capital
d.
all of the above
(d; moderate; p. 490)
1

Chapter 19 Operations and Value Chain Management

35.

Which of the following are examples of inputs as described by an organizations

operation system?
a.
technology
b.
materials
c.
information
d.
all of the above
(d; moderate; p. 490)
36.

Which of the following is an example of an output as described by an organizations

operations system?
a.
sales
b.
increased market share
c.
new products
d.
all of the above
(d; moderate; p. 490)