Suzannah Bay Billups

123 Sesame Street

Richmond, VA 23222

SBBillups@trevecca.edu
Objective
I am seeking employment with a company where I can use my experience and education to help the company meet and exceed their
goals.

Work Experience
May 2011-Present
Administrative Program Support Specialist

Virginia Dept. for the Deaf and Hard of Hearing

Answer all incoming calls for the Agency, via phone, TTY, VP or Relay
Direct and assist consumers with questions regarding equipment and referrals
Database management, maintenance and quality control
Monthly consumer mailings and customer services
Quarterly Newsletter mailings for approximately 1,000 individuals
Prepare mass mailings for special events and notifications
Test equipment for quality control
Prepare and assist with presentations
Support the VQAS Specialist with all Interpreter Ratings and Scoring, filing and record maintenance
Provide Outreach back up as needed when consumers walk in requesting help with equipment
Maintain understanding of current technology and equipment supplied by the state for those who are deaf and hard of hearing
Customer service provided via the phone, TTY, Video Phone and Relay Services
Act as liaison between consumers and the Outreach Specialists across the state
Maintain accurate reports for monthly meetings regarding Outreach, VQAS and ISP

August 2007 May 2011

Project Controller

Served project controller for the following projects:

Cast Iron Renewal Project and South Jersey Gas New Business and Renewal.
Created monthly estimates on revenue based on unit spreadsheets for Cast Iron
Handled all invoicing, billing, and purchase orders relating to projects
Entered all payroll and revenue generated by weekly work tickets
Created estimates and estimate letters for new work orders for Gas Design
Ran weekly revenue reports for review and as needed to prevent budget overruns
Ensured quality control of all tests taken and timely reporting information

January 2005July 2005

Police Support Technician II/Administrative Assistant

Henkels & McCoy, Inc.

Henrico County Division of Police

Served as primary support personnel for Training Unit of the Division

Assisted Training Academy Coordinators in scheduling Police Recruit instructors
Scheduled and coordinated Recruit Academy curriculum
Handled in-house training of current Sworn officers and civilian personnel
Answered multiple phone lines for Training Unit
Coordinated training assignments and issues with multiple jurisdictions
Served as Training Unit liaison with officers and other agencies

June 2000-January 2005

Police Emergency Communications Officer

Handled all emergency and non-emergency calls for Henrico County for Police, Fire and Rescue
Triaged incoming emergency calls for Police, Fire, and EMS units
Served as training officer for communication recruits for all positions and job functions
Dispatched responding Police, Fire, and Rescue personnel
Handled crisis situations involving citizens and Division personnel
Provided customer service and responded to complaints and needs of citizens

March 1997-June 2000

Emergency Medical Technician

Henrico County Division of Police

Richmond Ambulance Authority

Responded to emergency and non-emergency calls for service

Coordinated responses with Richmond Police and Richmond Fire Department
Provided and documented patient care
Drove emergency vehicles, including ambulances and quick response vehicles

Education
Christian Ministries Degree Program
Trevecca Nazarene University, Nashville, TN

Currently Enrolled

American Sign Language

J. Sargeant Reynolds Community College, Richmond, VA

2011

Project Management
George Washington University / ESI, Washington, DC

2009

Proctor Certification
Henkels & McCoy, Inc., Richmond, VA

2008

General Studies (15 credit hours earned)

Virginia Commonwealth University, Richmond, VA

1993

Valedictorian High School Diploma

Grove Avenue Baptist Christian School, Richmond, VA

1993