Chetna Mahajan, ITIL, PMP, MBA, MS

Highlands Ranch, Colorado 720-341-1698 chetnam@gmail.com www.chetnamahajan.com LinkedIn

Senior Technology Executive

Lean Technical Programs Exceptional Portfolio Management Business & Enterprise Applications
Driving business goals, controlling costs, and improving efficiencies through exceptional project management.
Visionary IT executive with an impressive track record of leveraging resources to meet diverse business demands and deliver worldclass business solutions. Accomplished at managing programs with $200+ million budgets and 400+ employees while steering the full
lifecycle of complex global initiatives. Known for dramatically improving organizational efficiency, profitability, and customer service
by planning, designing, and deploying highly effective systems. Respected for effectively communicating project goals throughout all
levels of a Fortune 500 enterprises while providing deliverables on time and under budget. Extensive success in the training, coaching,
and leadership of personnel. Fluent in English and Hindi. Core competencies include:
Best-In-Class Customer Service
Global Program Leadership
Service Delivery Excellence
Staff Management / Retention
Agile / Scrum Methodologies
Quality Assurance / Auditing
Change Management

SaaS / PaaS Solutions

Data Privacy / Integrity
Scope / Risk Management
Cloud / Ground Solutions
Cost Containment / P&L
Process Innovation / Transformation
Client Engagement / Satisfaction

Employee Training / Motivation

Resource / Governance Optimization
Onshore / Offshore Right Sourcing
Software / Product Development
Government Technology
Public Admistration / Policies
Information Security

CAREER SUCCESS
GOVERNORS OFFICE OF INFORMATION TECHNOLOGY (OIT), Denver, CO
OIT provides a full complement of IT services to 28,000 state employees while developing technological strategies and solutions,
modernizing legacy systems, and implementing new technologies.
Director, Enterprise Applications, 2015 to Present
Recruited to champion change, shifting organization from waterfall culture to a more agile
approach. Lead and motivate team of 400+ employees, including 9 direct reports, to peak
performance levels. Continually improve employee engagement, solutions development, and
service standards while rebuilding customer trust. Drive rapid application development and
quality assurance enhancements while delivering PaaS products. Formulate cloud strategies for
applications, define technical standards, and identify best global platforms. Collaborate with
fiscal partners and state agencies to create budgets, concept papers, and decision items.
Manage $100 million labor/operations budget and $200 million P&L for state/federal projects.
Information Security: Protect critical data by maintaining the highest levels of information security/quality for enterprise
applications. Serve on Colorado Information Security Advisory Board, participate in state/IRS pentests, and supervise audit teams.
Train staff on best practices in coding/systems security.
Transformed organization from a reactive troubleshooter to a proactive service provider and trusted partner of state agencies.
Established standards, processes, and tools that turned new organizational vision into reality.
Product Innovation & Customer Satisfaction:
Improved efficiency and enabled consistent customer experience across enterprise service offerings by spearheading
EcoSystem initiatives; automated processes while creating integrated systems, databases, and reporting mechanisms.
Raised satisfaction scores in both customer and employee surveys. Realized increases of 30% for service excellence, 20%
for customer satisfaction, 14% for employee engagement, and 10% for information security risk.
Enhanced business communications by rolling out OneView. Led SWAT team to define service standards, design customer
catalog, and determine pricing strategies.
Boosted client satisfaction scores by architecting ITIL framework for improved service delivery of enterprise applications.
Blazed new trails in the public sector by forming mobile app management team and capitalizing on emerging technologies.
Created singular portal for all customer requests and provided end-to-end service delivery processes.
Garnered StateScoop 50 Innovation of the Year Award nomination for creating Child Abuse Hotline Application.

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Efficiency & Performance Improvements:

On target to reduce inventory 10% by June 2016; successfully launched plan to consolidate 1,200+ applications to increase
efficiency; repurposed resources to win customer support.
Improved audit scores 12% by implementing best practices, automation tools, standard processes, and governance plans.
Increased operational efficiency 20% by leading the Automation Team and enabled shared services model by reorganizing
CTO processes.
Empowered teams to better manage change/release functions, documents, and configurations by creating highly effective
tools and processes.
Minimized production downtime by instituting release management processes for critical/essential applications.
Optimized staff performance by introducing individual development plans (IDPs).
Communications Excellence:
Prioritized initiatives and achieved lofty client goals by establishing steering committees for key customer agencies.
Created governance boards and the Technical Advisory Committee (TAC).
Upgraded sales and SDLC methods/standards by establishing centers of excellence (COEs) across disciplines.
Improved internal communications with monthly newsletters and quarterly management summit. Shared knowledge and
best practices with special initiatives and cross-training sessions.
Invited as speaker to promote exciting concepts at Colorado State CTO All Hands Meeting.
DIGITAL AVIATION, BOEING, Englewood, CO
Boeing is a Fortune 50 corporation with $107+ billion in annual revenues and 165,000+ globally located employees that design,
manufacture, and sell airplanes, rotorcraft, rockets, and satellites.
Senior Global Program Manager, Enterprise PMO, 2005 to 2014
Hired to guide digital transformation; demonstrated forward-thinking technology leadership while implementing agile
methodologies, increasing product development efficiency, and driving market share growth. Prioritized projects, drove long-range
business planning, and set strategic direction for the project management office (PMO). Introduced governance strategies, best
practices, and highly effective processes to launch all programs on time and within budget. Identified communication gaps,
proactively eliminated risks, employed lean methodologies, and implemented program management best practices (PMBP) across
project portfolios. Deployed global ERP, HRMS, Primavera, and custom application systems. Consistently exceeded expectations of
key accounts such as Singapore Airlines. Strengthened relationships with major vendors such as Oracle, Vertex, Informix, and
Deloitte during large scale software and COTS implementations.
Awards: Spirit of Excellence Award for Delivering Results, 2013
Spirit of Excellence Award for Delivering Results, 2011
Pride Award, 2006

Scope of Leadership: Expertly managed multi-faceted global programs throughout North America (NA), South America (SA), Europe,
the Middle East, and Africa (EMEA) and Asia-Pacific (APAC) territories. Collaborated with C-Suite executives and program sponsors to
manage communications across the organization, increase transparency, improve stakeholder relations, and establish corporate
standards. Empowered and mobilized cross-functional team of 60+ to deliver Jeppesen flagship solutions; created awards,
incentives, and team-building events to ensure superior performance. Managed $35 million P&L.
Delivered Results:
Increased monthly e-commerce sales $600,000 by targeting new customer base and improving product data
integrity/accuracy.
Cut operational costs by 25% and optimized productivity, while upholding stringent corporate quality standards, by
building an offshore development center.
Achieved annual cost savings of $560,000 while leading consolidation/migration of local financial and human resource
management programs into top-performing European systems.
Kept costs 35% below industry average while steering multi-year, $35 million Oracle R12 ERP/CRM implementation with a
global team of 30+; completed initiative one year earlier than scheduled.
Seamlessly coordinated 65+ interface integrations into global ERP system using service-oriented architecture (SOA).
Streamlined 160+ business processes, enabling support staff to spend 60% of time maximizing customer experience.

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Significantly improved product development, customer service, master data management (MDM), and financial results by
establishing corporate data governance board and organization.
Safeguarded commercial/government client data by spearheading development of data security and privacy solutions,
such as PCI, SOX, ITAR, and Safe Harbor.

Programs Directed: Enterprise Resource Planning (ERP) | Oracle EBS Release 12 | Right Sourcing | Customer Relationship
Management Systems | HR and Healthcare Benefits | Management System | Web Single Sign On | Akamai, Web Application |
Acceleration | Boeing 777 delivery to Singapore Airlines | Aviation Self Service Portal

I worked with Chetna recently as Champion of a complex ERP implementation program she managed. She
had a multinational, cross functional team to manage, a very tight schedule and high expectations. The
program was successful, on time, on budget and within the agreed scope, and Chetna was a key success
factor to this thanks to her strong program management skills, dedication, perseverance and performance
orientation. Corrado Toppi, Senior Manager, International Finance Regionalization at Boeing

PAST SUCCESS:
SUN MICROSYSTEMS INC., Broomfield, CO
Senior Software Systems Engineer, 2001 to 2003 / Technical Project Manager, 2005 to 2005
Sun Star Award for Best Performing Team, 2003
EMC (Formerly Interlink Group Inc.), Englewood, CO
Software Consultant, 1999 to 2001
GTE INTERNETWORKING, Phoenix, AZ
Software Systems Engineer, 1997 to 1999
CROMPTON GREAVES LTD., Calcutta, India
Marketing Strategist, 1996 to 1997

CREDENTIALS
Education:

Master of Business Administration (MBA)

UNIVERSITY OF COLORADO, Boulder, CO
Master of Science (MS) in Computer Science Engineering
ARIZONA STATE UNIVERSITY, Tempe, AZ
Bachelor of Science (BS) in Electrical Engineering
THAPAR INSTITUTE OF ENGINEERING AND TECHNOLOGY (TIET), Patiala Punjab, India

Certification:

Training:

Project Management Professional (PMP) Certified

ITIL Foundation Certification
Sun Certified Java Programmer
Capability Maturity Model Integration V1.2 | Managing Operations in Europe, EDHEC, Lille, France | Making of
the EU and European Economies, EDHEC, Nice, France | Training in Six Sigma Processes and Methodologies

TECHNOLOGY
Coud Computing (IAAS, PAAS, SAAS), Productivity Suites (Office 365, Google), MS Project, Milestone, Primavera,
CA Clarity, HP QC, RUP, XP, Scrum, ERP, CRM, EDW/BI Oracle, SOA, BPEL, Java/J2EE, Web Technologies, .NET

AFFILIATIONS
Project Management Institute (PMI) | Project Management Community of Practice (PMCoP) at Boeing | Boeing
Women in Leadership (BWIL) | Oracle Applications User Group (OAUG) | Oracle Open World Conferences |
Chirag Foundation | CRY America-Child Rights and You America