ASHLEY KNAFF

| C: 6106370033 | ashleyknaff@outlook.com

OBJECTIVE
Creative and highly motivated communications specialist, utilizing creativity and a passion for
Media relations to increase brand loyalty and generate excitement.

HIGHLIGHTS

ACCOMPLISHMENTS

Excels in a fast-paced
environment
Detail oriented
Exceptional customer service
skills
Positive attitude
Strategic planning
Active listening skills
Social networking expert
Media relations training
Skilled in MS Office
Skilled in Adobe software

Strong organizational skills

Seasoned in conflict resolution
Takes direction well
Adaptive team player
Works well under pressure
Effectively resolves customer
concerns
Event planning experience
Consistent
Responsible
Dedicated

Increased Attendance
Successfully developed the website and social media accounts for
The St. Augustine Film Festival, as well as, implemented creative advertising
techniques, which lead to the festival's highest attendance to date.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss
of key accounts.

EXPERIENCE
08/2014 to 05/2015

Patient/Physician Representative
Bryn Mawr Rehabilitation Hospital - Malvern, PA
Effectively address and resolve patients concerns throughout their stay, to
ensure their experience is a positive one.
Arrange the arrival of new patients and the transition of outgoing patients.
Make follow up appointments, using our computerized management system.
Answer the phone, update appointments, and forward calls to medical staff.
Create and maintain Excel spreadsheets to track office efficiency
Coordinate between hospital departments via email and phone.
Collect co-pays and electronically update patient records.
Verify and monitor Health Insurance

06/2007 to 08/2012

Assistant to the Office Manager

Green Tree Office Plaza - Malvern, PA
Thoughtfully answer customer questions and concerns.
File paperwork, both manually and electronically
Schedule, update and manage appointments
Keep track of inventory and order supplies and equipment when necessary
Scan, copy and fax important documents
Maintain organization of the office and office personnel, through excel
spreadsheets and various other tools and programs (Microsoft Office, Adobe,
etc.)
Prepare power points and other aids
Handle incoming and outgoing mail
Attend and contribute to meetings and discussions

INTERNSHIPS
10/2012 to 05/2014

Sports Producer
Flagler College Television - St. Augustine, FL

Coordinate and maintain communication between mediums (radio

announcers, broadcasters, technicians, superiors)
Provide visual and audio components for each broadcast.
Correspond with the production team, timely and efficiently
Organize and lead production meetings before each event.
Create electronic production schedules for each shoot
Quickly and effectively solve problems on the spot
Act as the contact person between all parties.

11/2012 to 02/2014

Event Planner, Social/Digital Media Manager

St. Augustine Film Festival - St. Augustine, FL
The following efforts contributed to the film
festival's highest attendance to date in 2014:
Develop innovative marketing strategies (billboards, flyers, radio
announcements) to spread word about the event
Attend meetings to gain sponsorship from local businesses
Establish the web page for The St. Augustine Film Festival
Update social media and maintain correspondence with followers
Coordinate and host events throughout the duration of the festival
Manage filmmakers schedules and ensure their timely arrival to assigned
panels and meetings
Utilize feedback to improve and enhance any and all features of the festival

EDUCATION
2014

Bachelor of Arts: Communications

Flagler College - Saint Augustine, FL, USA
WITH an emphasis in Media Production and a Minor in Psychology

REFERENCES
Gregory von Hausch
954-520-3191
greg@fliff.com
President & CEO, Ft. Lauderdale Film Festival

Tracy Halcomb Ph.D.

904-819-6247
HalcombT@flagler.edu
Communication Department Chair, Flagler College
Allan Marcil
904-819-6237
AMarcil@flagler.edu
Communication Professor, Flagler College