www.sei.cmu.edu/cmmien.wikipedia.

org/wiki/Systems_Development_Life_Cycle
www.fca.gov/Download/itsystemdevelopment.pdf
www.elucidata.com/refs/sdlc.pdf
http://www.sqa.net
http://en.wikipedia.org/wiki/Traceability_matrix
http://www.iso9000checklist.com/iso_9001-2000_checklist_sample-web4.pdf
http://www.iso9000checklist.com/audit_steps_card_for_color_printer_rev_3-1-04x.pdf
http://software.isixsigma.com/library/content/c030910a.asp(Part1)
http://software.isixsigma.com/library/content/c031001a.asp (Part2)
http://sixsigmatutorial.com/CMM/CMM-Key-Process-Area.aspx
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://en.wikipedia.org/wiki/Pareto_chart
http://en.wikipedia.org/wiki/80-20_Rule
http://geekswithblogs.net/srkprasad/archive/2004/08/20/9961.aspx (For Priority and severity)
http://www.cplusplus.com/doc/tutorial/variables/
http://www.softwaretestinghelp.com/