Kristian Fernandez

Personal Profile
I am an enthusiastic individual with hands-on experience in both 1st and 2nd line technical
support and technical strategic planning. I have primarily worked in Desktop Hardware and
Software support with experience using certain server technologies, such as; Microsoft Server
(Primarily 2008 R2, also 2003 & 2000) Active Directory (inc. Sites and Services, Domains and
Trusts), DHCP, DNS, SQL and Exchange.
I am a highly motivated individual and strive to exceed in meeting deadlines and expected
goals. I pride myself on having excellent written and spoken communication skills, natural
problem solving skills and excellent client facing and interpersonal skills.
Employment History
January 2015 April 2015 IT Technician Vardags Solicitors (Law Firm) (FTC)
Supporting 50 members of staff (Onsite and abroad)
Building bespoke computers to comply with company specification
Specialist hardware support (Inc. BigHand, VoIP & Conference Phones)
Specialist Printer (Ricoh) support, installation and configuration
Locating and working with 3rd party suppliers to provide tailored IT solutions
Sourcing and purchasing Windows 7 Professional on Volume License*
*Planning and rolling out Windows 7 Professional across the firm
Setting up local domain to govern Windows 7 workstations
Sourcing, purchasing and implementation of AirWatch Mobile Device Management
Sourcing and purchasing full disk encryption software (DESlock+)
March 2014 October 2014 IT Analyst - Buzzacott (Chartered Accountants) (FTC)
Supporting 300+ members of staff (onsite and offsite)
Using help desk ticketing software (BCM Track-IT!)
PC hardware upgrades and software builds
Providing expert hardware and software support
Knowing how to quickly troubleshoot and repair specialist (accounting) software
Managing Active Directory (creating user accounts, security & distribution groups)
Managing MS Exchange 2010 (creating mailboxes, managing access permissions, using
EMS)
Managing Mitel Communications Director (creating phone extensions and voice mailboxes)
Exposure to:
Citrix Xen-App Services
Blackberry Enterprise Server
WebSense Cloud (Management)
My responsibilities included; Morning checks (ensuring that all Citrix and VMWare Servers
are online, ensuring that all meeting rooms are set up/planning set up times, ensuring
wireless networks and NAC controller is operating correctly), responding to and updating
support calls in a timely manner and mentoring/training the apprentice technician.

Nov 2012 Jan 2014 IT Technician - City of London School

Supporting 1000+ users in a busy IT Department.
Using help desk ticketing software (SpiceWorks).
Meeting strict deadlines (delivering Laptop/iPad trolleys to classroom bookings) and preparing
weekly back-up tapes to be delivered off site.
Being the first point of contact for telephone enquiries to the IT Department.
Deploying Windows images' to PC's via WDS.
Assisting users via remote assistance and RDP.
Using Active Directory for password resets.
Professional Qualifications
Nov 2012 - Jan 2014

Just IT Certifications
CompTIA A+ (701, 702) (Cert No. E1WH0PDBSPFEC2GL)
City & Guilds: Network Management and Security
City & Guilds: ICT Testing

Nov 2014 - Present

Self-Studying (Currently in progress)

CompTIA Network+
CompTIA Security
CCNA

Secondary Education
Sept 2007 - July 2012

Rush Croft Sports College

7 GCSEs (A* - C)

Skills Matrix
Application / Skill
Windows 7
Windows XP
Microsoft Active Directory (2000 - 2008 R2)
Microsoft Exchange 2010
Citrix Xen-App
Mitel Communications Director
Microsoft Office Word 2003/2007/2010
Microsoft Office Excel 2003/2007/2010
Microsoft Office Outlook 2003/2010/2013
Microsoft Office PowerPoint 2003/2007/2010
Microsoft Office Access 2003/2010
Microsoft Office Publisher 2007/2010
Microsoft Office 365
DOS Batch Programming
Microsoft Terminal Services
Windows Server*
Blackberry Enterprise Server 10
Mimecast
SpiceWorks Helpdesk
BCM Track-IT! Helpdesk
Acronis Snap Deploy
(General) Networking Fundamentals
Equitrac (Follow-Me Printing/Print Management)
Ricoh/Konica Minolta Printer Maintenance
MailSphere

Years
Experience
2009 - 2014
2007 - 2014
2012 - 2014
2014
2014
2014
2010 - 2015
2010 - 2015
2010 - 2015
2010 - 2015
2010 - 2015
2010 - 2015
2012 - 2015
2015
2015
2012 - 2015
2014
2014
2012 - 2015
2014
2012 - 2014
2012 - 2014
2014
2012 - 2015
2015

Level of Competency
(1-5)
5
3
4
3
2
3
4
3
4
4
2
4
3
3
3
3
2
3
4
3
3
3
3
4
2

(* - Specifically; AD, DHCP, DNS, Group Policy, Print Management)

Personal Interests
Music Production, Digital DJing, Photo Editing, Web Design.
Building upon and customizing my home network; allowing managed access to networked
resources, creating a media library and platform for all networked devices, scheduling
automated backups of networked PCs & Macs, ect.
Cooking & Home Baking, Socializing with friends

References available on request

Available to start immediately