Chelane Denise Williams

8503 N. FERNALD AVENUE, 2 NORTH

MORTON GROVE, ILLINOIS 60053
847.769.5957
chelanew@yahoo.com

PROFESSIONAL SUMMARY
Administrative office professional with 13 years of experience including client customer service
and account maintenance. Formerly recognized for highest performance in customer service.
Able to organize large volumes of data. Fast learner, experienced problem solver, and Multi-tasker
with strong time management skills.
Previous experience training new employees. Works well with others, responsible, reliable, and
able to work quickly and efficiently.

WORK EXPERIENCE

NESTLE NUTRITION - Buffalo Grove, IL 09/08 to Present

Customer Service Representative / Data Entry Clerk
Insure all orders are processed accurately and contain information as required
Interacting with customers in a prompt, professional, and personable manner
Order entry, faxing, filing, and answering phones

SOCIETY OF CRITICAL CARE MEDICINE - Mount Prospect, IL 05/2007 to 03/2008

Administrative Assistant
Responsible for general administrative duties for various departments of a non-profit organization
Duties included filing, faxing, data entry, scanning of documents, answering telephones, and
greeting all visitors
Provided technical support to assist in helping update organization of files to a paperless system

NEWPORT PROMOTIONS - Rolling Meadows, IL 12/2005 to 02/2007

Inside sales support
Responsible for account maintenance for busy distribution company. Duties included trouble
shooting and resolution of client issues, pricing research, and organization of presentations to
clients. Clients included CVS, Osco Drug, Shaker Advertising, Alexian Brothers, and Daily
Herald.
Quoted prices that included all standard transportation and custom charges to the U.S. and
insured proper delivery time
Produced weekly account reports for clients and sales staff
Managed all travel arrangements and scheduling of client meetings

DARD PRODUCTS / TAGMASTER - Evanston, IL 08/1994 to 08/2005

Client Service Representative
Managed a high volume of customer calls, approximately 70-80 per day
Responsible for all order processing, pricing, and quotes for clients
Assisted with account maintenance to ensure timely delivery of samples and shipments
Managed a high level of order entry and performed general receptionist duties

COMPUTER SKILLS
Microsoft Word, Excel, Outlook, SAP, AS/400

LANGUAGES
Conversational Spanish

EDUCATION
Oakton Community College - Skokie, IL
General Studies