BTEC BUSINESS LEVEL 3 | UNIT 15 | ASSIGNMENT 3 | Continuing Professional Development

What is Continuing Professional Development?

CPD is the action of monitoring the progress of professional development. This is inclusive of all of the skills, knowledge and relative experiences for the career path that are
obtained. These can be collected regardless whether it is either formally or informally, as long as it has relative development for the respective professional field. This is an
overall performance record of all development where all performance development is filed or documented. Having the ability to evaluate skills and performance in order to
development is crucial for many career paths. Being able to reflect is an important important skill and showing employers that you have an ability to do so is an advantage.
Professional
Development
Method

Description

Advantages

Disadvantages

CPD In For My Chosen Career Path

Induction training

This is training new employees of

the necessary skills and
knowledge for their new job role.
This is a basis of their new career
allowing them an insight of the
model of the business and the
respective environment of that
business.

The advantages of
induction training
is to allow
employees to
understand the
company values
and expectations.

The disadvantages of
induction training is that
you may limit
employees to what the
company wants, not
allowing them to
explore ways to
potentially make the
operations better.

Induction training of the hospitality industry includes stating the

service standards of the brand, reinforcing exactly what the
management want their brand perception to be. It would be
teaching the skills needed for the job at a basic level and providing
all of the necessary information of the hotel departments
operation.

Performance
appraisal

This is basically a review of a

specific employees performance
on the job. This evaluates how
well that employee is performing
in their job and gives them both
good and bad points. This allows
that member of staff to state their
career objectives and goals
realistically and monitor exactly
how close to achieving their goal
they are.

The advantages of
performance
appraisal is that
employees can
see where they
need to improve
and where they
are performing
well.

The disadvantages of a
performance report or
appraisal is that it could
be bias and rate
performance incorrectly
to develop the wrong
skill. It is also very time
consuming to perform
one.

A performance appraisal in the hospitality industry would be an

extremely lengthy one given the large quantity of required skills
that are needed and the potential room for development. These
appraisals would have to be performed frequently by supervisors/
managers in order to develop all of the possible skills for the
operation. A scale rating of performance should be implemented
to monitor improvement.

Professional
Development
Method

Description

Advantages

Disadvantages

CPD In For My Chosen Career Path

On the job training

This is a form of training that

occurs in the job and workplace.
This happens whilst that
employee is working. This is done
to maximise their efficiency and
performance whilst on the job.
They could learn from longer
serving staff, trainers or
managers/supervisors.

The advantages of
on the job training
is that the
employee can still
be paid whilst on
training. Also, this
means they are
training in the
environment .

The disadvantage of this

is that the level of
knowledge that could be
obtained in terms of
theory is not much as it
is more of a skill-based
type of training.

On the job training in the hospitality industry at an operational level

position is crucial and is definitely the best form of training. In the
industry, relative work experiences are incredibly important and
training whilst working is the best way to develop and find areas in
which you need to improve.

Off the job training

This is the type of training that is

one outside of the workplace to
better their skills externally.

The advantages of
this form of
training means
they are only
focused on
developing their
skills, rather than
working whilst
developing, which
takes much
longer.

The disadvantages of off

the job training is that
getting the feel for the
skills in the in-job
position is not easily
obtained. It is difficult to
see where the
improvement is needed
for that skill
progressively.

Off the job training for the hospitality industry is more to improve
the business knowledge and skills for managing an operation.
This is getting to improve strategies and methods for doing so.
Taking time off the job to improve managerial skills then
transferring them back to the job may have a major, positive
impact on the business/establishment operation.

Coaching and
mentoring

Coaching and mentoring is when

a longer serving staff-member
with a larger wealth of skills and
knowledge teach trainees their
required skills. This can be done
through simulations and
demonstrations.

The advantages of
coaching an
employee is that
the trainers have
most likely been
in the position of
the employee
before and have
been through the
process, meaning
they are the best
for the job to train.

The disadvantage is that

employees may with to
venture out on their own
approaches to the job to
display their strong
points.

Coaching and Mentoring in the hospitality would be the sectional

managers or supervisors as they have most likely all experienced
the lower positions and have gone through the development
stages themselves in the past. The coaching sessions would be to
better the performance and to meet the service standards.

Professional
Development
Method

Description

Advantages

Disadvantages

CPD In For My Chosen Career Path

Graduate training
programme

A graduate training programme is

a scheme that accepts secondary
or tertiary education students and
put them through a training
course for a specific amount of
time. This could be training to
become a manager in a specific
line of work.

The advantage of
this training
programme is that
it allows a quicker
route to a potential
managerial
position as full
time training is
taken on.

The disadvantage if this

programme is that
participants of this
programme are not
usually paid in full due
to the fact that the
organisation is funding
their training scheme.

In the hospitality industry, many of the big brands initiate

management trainee programmes, training the graduates of
universities for a department head position or higher to allow
them an easy route to a higher job role to utilise their university
degrees.

Lifelong learning

Lifelong learning is the process of

continuously improving skills and
knowledge whilst working. This
allows employees to attain new
trends in their specific industries
and progressively improve their
professional profiles.

The advantages of
lifelong learning is
that employees
can continuously
improve their
skills and
knowledge all the
time.

The disadvantages of
lifelong learning is that
development may be a
distraction from the
actual job that an
employee has, causing
them to actually
perform less.

In the hostility industry, you can learn something new everyday

from colleagues and guests. Learning new skills to better provide
to guests is very important and all hoteliers should seek to take
any opportunity they have to improve upon.

Retraining

Retraining is the process of

employees going back to training
or education to reinforce their
skills and knowledge, making
them remember the required
knowledge and better their skills
to the new trends of that
timeframe.

The advantages of
retraining allows
employees to be
reminded of all
the key knowledge
and skills to
ensure that they
are performing
well and doing
everything they
should.

The disadvantages of
retraining could be that
it may be a waste of
time if that employee is
already performing as
they should.

In the hospitality industry, retraining could be in the form of

quarterly seminars regarding standards and service which is done
vastly in the large hotel and hospitality brands. Retraining to
ensure that the standard is kept in more prestigious hotels and
outlets are incredibly important and stressed by the management.

Appendix
"What Is Continuing Professional Development (CPD)? - Careers Advice - Jobs.ac.uk." Jobs.ac.uk. N.p., n.d. Web. 15 May 2015
"What Is Induction Training? Definition and Meaning." BusinessDictionary.com. N.p., n.d. Web. 15 May 2015.
"Performance Appraisal." - Factsheets. N.p., n.d. Web. 15 May 2015.
"Business Expansion through Training and DevelopmentAn Aldi Case Study." On-the-job Training. N.p., n.d. Web. 15 May 2015.