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Integration of SAP Cloud for Customer

with SAP On-Premise Applications
On-Boarding Guide

The technology has two flavors. The SAP Customer Relationship Management (CRM) and SAP ERP solutions can be integrated with SAP Cloud for Customer. . resulting in two ways of integrating SAP Cloud for Customer with SAP on-premise solutions using the following:  SAP Netweaver Process Integration (PI). All rights reserved. or  SAP HANA Cloud Integration (HCI) Roadmap Methodology + © Further Information © 2014 SAP SE. either using an on-premise PI or on the cloud using HCI.Integrating SAP Cloud for Customer with SAP On-Premise Solutions On-premise Solutions Cloud Solutions Cloud + CRM (PI) Overview SAP Cloud for Customer Cloud + CRM (HCI) SAP Cloud Cloudfor for Customer Customer Cloud + ERP (PI) Cloud + ERP (HCI) SAP Cloud for Customer SAP HCI SAP PI SAP CRM SAP Cloud for Customer SAP HCI SAP PI SAP CRM SAP ERP SAP ERP SAP offers pre-packaged integration content (iFlows) built on top of its integration technology.

3 Configure 4 Extend 5 Data Load 6 Go-Live 7 Monitor Upgrade Cloud Integration Methodology for Implementation (CIMI) is SAP’s recommended roadmap for implementing Cloud solutions in a cost-effective and timely manner.Implementation Roadmap Click process chevrons for details 1 2 Connect Overview Roadmap Methodology + © Further Information © 2014 SAP SE. CIMI provides proven. . to streamline projects and to reduce overall implementation costs. All rights reserved. repeatable implementation methodology best practices.

production and Web UI) Overview Roadmap Request users and roles for authorization  SAP Cloud for Customer (self service)  SAP HANA Cloud Integration under component LOD-HCI (SCN user is a pre-requisite) Methodology + Establish technical connectivity using: Further Information  Basic authentication option (ensure SCN user has integration roles assigned)  Certificates based authentication option © © 2014 SAP SE. (ensure on-premise client certificates is certified by valid CA that SAP HCI trusts) Upgrade Documentation  HCI connectivity guide  Basic Authentication  Certificate-Based Authentication OR Generic information: Technical Connectivity Implementation Guide Team .Implementation Methodology Connect Phase 1 X Connect Receive provisioning e-mails from SAP Click process chevrons for details Request users and roles for authorization Establish technical connectivity Configure Extend Data Load Go-Live Process Step Monitor Performed By Receive provisioning e-mails from SAP  SAP Cloud for Customer tenant details  SAP HANA Cloud Integration tenant details Customer (test. All rights reserved.

Implementation Methodology Configure Phase 2 Connect X Configure Configure on-premise backend Click process chevrons for details Configure middleware Configure SAP Cloud for Customer Extend Data Load Go-Live Process Step Monitor Upgrade Performed By Configure SAP on-premise backend  Install SAP backend (CRM/ERP) add-on.  Select integration scope  Create communication system and communication arrangements Implementation Team Documentation Integration guides describing integration of SAP Cloud for Customer with:     SAP ERP via PI SAP ERP via HCI SAP CRM via PI SAP CRM via HCI . All rights reserved. and partner profiles Customer OR Overview Configure SAP middleware (PI/HCI)  Download iFlows from SAP Service Marketplace (for PI) or Roadmap from web UI (for HCI)  Configure iFlows – adapt pre-delivered content with signed Methodology + Further Information   SSL client certificates from on-premise and customer-specific target hostnames Check in adapted content into design-time repository Deploy iFlows and test connectivity Configure SAP Cloud for Customer © © 2014 SAP SE. destinations. and pre-requisite  SAP Notes (see integration guide) Create logical system and execute report to create ports.

All rights reserved.  Import IDoc and extended interface from SAP Cloud for Roadmap Methodology + © Further Information © 2014 SAP SE. Customer into HCI Eclipse environment  Map newly extended fields  Deploy adapted iFlow and TES Assumption: On-premise interfaces have already been extended Documentation Implementation Team .Implementation Methodology Extend Phase 3 Connect Configure X Extend Extend SAP Cloud for Customer interfaces Click process chevrons for details Adapt iFlow Data Load Go-Live Monitor Process Step Upgrade Performed By Extend SAP Cloud for Customer interfaces Extension Guide  Extend using KUT and fetch newly generated WSDL from communication arrangement  Extend using PDI and fetch newly generated WSDL from communication arrangement Overview Adapt iFlows (PI/HCI).

maintain the specific code list values for mapping SAP on-premise and SAP Cloud for Customer Upgrade Customer .  Go to PI or HCI Eclipse environment.Implementation Methodology Data Load Phase 4 Connect Configure Extend X Data Load Perform code list mapping Click process chevrons for details Adapt value mapping Run reports for initial load of master data Run reports for initial load of transactional data Process Step Go-Live Monitor Performed By Perform code list mapping Overview Implementation Team Adapt value mapping. Documentation CRM Initial Load guide ERP Initial Load guide  Depending on the object you have identified for initial load. Methodology +  Go to SE38 and execute reports for master data objects in the right sequence Further Information Run reports for initial load of transactional data. All rights reserved.  Go to SE38 and execute reports for transactional data objects © © 2014 SAP SE. and adapt the value mapping. if required Roadmap Run reports for initial load of master data.

Copy code list mapping and value mapping  Verify code list mapping in production tenant  Verify value mapping in PI/HCI production instance/tenant Implementation Team .Implementation Methodology Go-Live Phase 5 Connect Configure Extend Data Load X Go-Live Promote from test to production Click process chevrons for details Transport extensions Copy code list mapping and value mapping Process Step Monitor Upgrade Performed By Promote from test to production  Repeat all steps done to prepare and configure in a test tenant   landscape in the production tenant Setup technical connectivity Configure SAP on-premise. All rights reserved. SAP middleware and SAP Cloud for Customer settings Customer OR Overview Transport extensions Roadmap  Ensure SAP Cloud for Customer extensions are transported to production tenant Methodology + © Further Information © 2014 SAP SE.

All rights reserved.Implementation Methodology Monitor Phase 6 Connect Configure Extend Data Load Go-Live Monitor Click process chevrons for details X Integration Monitoring Upgrade Process Step Performed By Integration monitoring in SAP on-premise Monitoring Guide  Check transaction WE05 for status of inbound/outbound IDocs Integration monitoring in PI/HCI  Check status of IDoc/message using IDX5 and runtime Overview workbench (PI)  Message flow overview monitoring in HCI web UI and Message flow monitoring in HCI Eclipse Roadmap Integration monitoring in SAP Cloud for Customer Methodology + ©  Check BTM Tasks in Business Communication Monitoring for errors in SAP Cloud for Customer Further Information © 2014 SAP SE. Documentation Customer .

Implementation Methodology Upgrade Phase 7 Upgrade Connect Configure Extend Data Load Go-Live Monitor Process Step Click process chevrons for details X Integration upgrade Performed By Integration upgrade  Import updated iFlows (PI/HCI) for existing integrations  Scope new functionality desired in SAP Cloud for Customer test tenant Overview Roadmap Methodology + © Further Information © 2014 SAP SE.  Test integration for new functionality in test tenant  Repeat steps in production tenant Customer . All rights reserved.

All rights reserved. SAP Community Network (SCN) In addition to the product documentation.Further Information Do you want to try it out? Demos (5-10 min*) Overview To see a demo of: SAP Cloud for Customer with ERP integration SAP Cloud for Customer with CRM integration Roadmap Methodology + © Further Information © 2014 SAP SE. click here. Support Page You can start a discussion or write a blog post here. Do you want to discuss with others? Forum Get in touch with experts to discuss your specific requirements. Self-Enablement Systems To try out SAP Cloud for Customer solution. SAP provides Wikis that provides step-by-step instructions in the How-To guides and e-learning videos. for any support you need on SAP Cloud for Customer. here. * Approximate video duration Do you need more information? Integration Documentation SAP provides detailed documentation required for integrating SAP Cloud for Customer with SAP on-premise solutions on SAP Service Marketplace and on the SAP Help Portal. .