Anjali Sarath

anjali.sarath09@gmail.com

OBJECTIVE: Entry-level position in dietetics and nutrition.

SUMMARY: Quick learner, detail and success-oriented, team player. Experienced with Microsoft Office
EDUCATION: B.S. Nutritional Science
Dec 2015
California State University, Los Angeles
GPA: 3.89
B.A, English Language and Literature
March 2003
University of Kerala (S.N.C Kollam), India
Minors: Modern World History, History of English Literature
RELATED
EXPERIENCE

Volunteer Food Service Hours

University Club Kitchen and Housing Kitchen, Cal State Los Angeles, September 2014 January 2015

Provided support to culinary staff

Maintained cleanliness of service and dining areas

Service Learning Hours Community Nutrition

Anne Douglas Center for Women, Los Angeles, March 2014 June 2014

Developed plans to improve nutrition options for students which included

planting a roof-top garden, developing menus, and educational brochures

Volunteered at special events as wait staff and organizational support

County Senior Citizen Center, Culver City, March 2014 September 2014

Assisted with meal service

Supported volunteers and staff in scheduling, and organization of events

Volunteered at special events as part of wait-staff

Provided administrative support for Nutrition Site Manager

OTHER
EXPERIENCE Consumer Affairs Specialist
Beachbody LLC, El Segundo, California, May 2012 September 2012

Handled complaints from the BBB and generated reports identifying the nature of complaints

Resolved escalated consumer complaints transferred from customer care supervisors and
managers

Revised email response data base

Customer Service Instructor, Chargeback/Fraud Analyst, Operations Support

Mercatis Media, Los Angeles, California, December 2009 April 2001

Scheduled and led training sessions for clients customer service units

Developed training manuals

Generated and updated customer service email templates

Represented chargebacks and disputes received from customers banks and credit card
companies

Identified suspect orders from daily sale logs

Provided administrative support for the Media/Data Analyst team

Prepared client invoices for the media run by the company

Created campaigns which involves generating Offer Requirement Documents and creating sales
packages on the merchant interface

Customer Service Manager

Pinnacle Direct Marketing, Los Angeles, California February 2009- October 2009

Managed and monitored the activities of the companys overseas call center

Authorized and processed refunds

Handled complaints from the BBB, generated reports identifying the nature of complaints and
maintained records for upper management.

Resolved customer concerns escalated from the call center

Developed training material for the customer service unit

Scheduled and led training sessions for new reps

Handled chargebacks and generated reports that helped categorize the chargebacks and identify
patterns

Formulated strategies to reduce the number of chargebacks.

Provided administrative support for the Vice President of Operations and the CFO

Customer Service Instructor

Alena Internet Corporation, Culver City, California, July 2007-December 2008
Acted as a consultant for the companys overseas call center
Monitored performance of customer service reps and provided feed back
Monitored and supervised implementation of company policies
Scheduled and led weekly meetings to coordinate the activities of the customer service unit and
other departments
Assisted in preparing Offer Requirement Documents for various on line promotions for the
company.
Generated and updated customer support email templates.
Assisted in updating the FAQs for the company website.
Supervisor
Alena Internet Corporation, Culver City, California September 2005-December 2007
Handled escalated calls transferred from other representatives
Negotiated solutions for customer concerns
Supervised a crew of 10 employees
Trained new employees
Customer Service Representative
Alena Internet Corporation, Culver City, California, February 2005-September 2005
Answered inbound phone calls
Managed customer order accounts
Placed new orders as well as cross-sold additional products
Retained customers on loyalty programs
SPECIAL
SKILLS

Bilingual: English/Hindi, proficient in Microsoft Office, Internet and Social Media savvy

CERTIFICATES
AND HONORS Alumni Association Top Student Award, S.N.C Kollam, Class of 2003
Deans Honor List, California State University Los Angeles, 2013 and 2014
Certificate in Food Science and Technology, California State University Los Angeles 2015
Course work in Gerontology, California State University Los Angeles 2015

Diploma in Mass Communication, All India Institute of Management Studies, Chennai, India April 2003
INTERESTS: Trends in Food Science and Nutrition
REFERENCES: Available upon request