113 Terumi Ln

Longview, WA 98632
360-990-7497
Illuminous_2000@yahoo.com

CHRISTOPHER BROOKS
OBJECTIVE

SKILLS

To obtain a position as a Computer Support/ Information Technology

Agent That utilizes my years of technical support and my degree in
Computer Support. More than 19 years successful experience in
customer service and support with recognized strengths in account
maintenance, problem-solving and trouble-shooting, sales staff support,
and planning/implementing proactive procedures and systems to support
and improve upon processes.
Sql Proficient
Microsoft Office Suite
Html
Computer Repair/Networking
Customer Service
Sales

WORK
HISTORY

CUSTOMER SERVICE, PACIFICORP, PORTLAND, OR

10/2006-12/2012

Handle customer inquiries,

extension/service requests.

Probe and problem solve with customers to offer best-option solutions.

On CSR team that handles additional calls for new residential and commercial
building sites to facilitate all aspects of setting up services.

Issue meter and service orders for installation, inspection or adjustment.

On companys elite CSR team to assist customers with Website logon/issues.

Proactively meets internal and external customer expectations by anticipating

needs and effectively addressing and resolving problems, issues and concerns in
a timely manner.

complaints,

billing

questions

and

payment

CUSTOMER SERVICE & SALES, QWEST COMMUNICATION,

PORTLAND, OR
09/2002-09/2005

Responded to customers inquiries, requests and disputes over the phone.

Problem solved with customers to offer the right product solutions based on their
needs.

Negotiated customers requests for installation, removal/changes of service, billing

arrangements; and coordinate installation with all other departments.

Promoted and sold Qwest products and services by consulting, gathering

information, and evaluating customer s needs.

TECHNICAL SUPPORT REPRESENTATIVE, STREAM INTERNATIONAL,

BEAVERTON, OR

02/200-06/2002

EDUCATION

Worked as part of a highly trained team of technical or sales professionals.

Regularly accessed a state-of-the-art knowledge management database to

research technical problems, offer advice to customers and help sell new
products.

Typically handled between 10 and 40 calls per day, depending on the

products supported and the type of solutions provided.

Well-organized and thorough in order to manage important details such as

inputting customer data or completing sales orders.

Met high performance standards every day.

Learned quickly on the product I supported; gained valuable technical

knowledge, problem solving skills, and high end contact center tools.

Always provided world class customer service quickly and efficiently.

COMPUTER SUPPORT SPECIALIST, CLARK COLLEGE, VANCOUVER

WA, 07/2013-06/2015
MTA: Database Fundamentals, MTA: Windows Operating System
Fundamentals
MTA: Network Fundamental, MTA: Security Fundamentals

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Christopher Brooks