Service level & Improvement Measuring

Rate 1 to 5 in a scale (High -5 Low -1)

Service Improvement
Target group: Randomly 20 consultants who are walking to the branch
Questions for Service Improvement
1. Rate our staff's attitude, whether they serving you well or not and do they inform you
about offers?
2. Rate the efficiency of the agent who served you - do you like to serve by the same
agent next time?
3. Rate the delivery accuracy did you receive the last order Ontime? Was the package in
good condition that that you received (damages, missing items etc.)

Service level
Target group: TOP 15 leaders
Questions for Service levels
1. How do you rate the level of our services comparing to the previous month?
Referring to the: Attitude/ Problem solving/ flexibility / welcoming / feedback from the
team