English ifeyUladtianVAling dayswok Adverbs of Frequency Hoteljobs xchange peroral delat Prevent simple Daily tes Complete aregster Noonaties The fh sound 3 The fl ef and a sounds 2 Fy-crive holidays Present continuous Cor hire Take « booking Fonunelaten: Flt Deol th telephone Hee cor 7 Pin @ haley 3 Tobe for wo. CCountobie ona Tyner of food Deal with @ complaint uncountable nouns acorcing vocabulexy Dererbe @ rostonal dh Some ond any Deserts food ‘Much, many. ot fo) ‘Complaining about food 18 Pronunciation: Word stress 4.cty tous Pest simcle ‘Question words Give a guided four Ging dectons Deserbe a bulcing pr Pronunciation: -ed endings 5 Water cities Comparatives ond Hotel facies ‘Yite on email describing ‘upatatives eterna hota nota! 30 Dean with new wore Consolation | Ccrommar review Tomales letter ite aetter of ology ED eat witha. complaint Present perfect ‘cries wate a cv Cabin tocites Wile o covering eter Pronunciation: Conttacons —_Apaly fora job 40 Interview for ob 7 Service ond solely Modal vets [Requests ond Health ond sofety Checkin a guest oes] On sata Gwe neath onc Pronunciation Sounding pole safety ecco er ite atte of cpotoay Predictions change were change hls pans and intentions Pronunciation: Describe traditional gits | Connected speach Crest ofr ‘evelopment rn 52 (Gwe a presentation () ‘9 Window seat er asle? — Modal ves [obigation) Air travel Produce an information ‘Checkin leotet 58 Sel onboard duly-tee good0Busnessorpleosse? —Madl verte Con, could Hote facie, Reply to an encasy Conference equipment Recommend places to vit rz wate tex Condation2 Pion stout ‘pal for ajob ‘Attend a[0b ntenlow i) Trandole interiow questions Geographical fectes se tous xcunlone Exchange information on Pronuncsation: Number excusons ‘ond laters ‘Chenge a bocking ZL) ite a fax of canfrmation 11 The gest ovidoors Present farses as ute 12Winterhosdays Giving insrtions Si ecquloment Give orections The posive Sh ero jobs seb optional exes Ging rections Pon an entertonment Entertainment programme: ct Pronunciation: ff and /O/ sounds Reply fo.an emai encuiry 18 Land of sis Relative pronouns Ecotourism Give neath eavice Worcrbuiing ite neath Mexico equipment Information eae! UK /U8 ralh \4Enjoy yoursey ——Condtonal 1 Ccurencies Eoin bit Cchecting aut in Upsal otreception Pronunciation: Number: Pronuneleion Pola intonation 1S Winds of chenge Present ond past rms tha weather ferocast Detcibe the weather utr form (Gwe a presentation (2) Prepare tous cr development plon Consolidation 3 Grammar eview Trordate @ webpage 7) Holiday ep game iting bank CV and covering eter 108 es Parwore Hes 113 Grammar reference ety Topescipts 132re —S speaking 1 Look at the picture, What are the advantages and disadvantages of working in a hotel? Compare your answers with your partner's. reading 2 Where do you think the ate onthe opposite page is taken fom? a) a newspaper ya careers guide ) a hotel brochure 2 Read the article again and answer these questions. 1 Find five jobs or areas of work that are mentioned inthe text. 2 Why is the hospitality industxy not always hospitable? 3 What responsibilities does a hotel manager have in a small hotel? 4 In what ways isthe hosptality industy different from other industries? 5 Find three adjectives that describe a career in the hospitality industry. Underline or highlight the part ofthe text where you found your answers.\ © ans cays wor Not always hospitable Hospitality may be one of the most exciting industries to work in but as ‘Asha Khan reports, it isn't an easy lite. Trrnoretoty nso ‘ndusis. Hospitality is ‘one of he fastest-growing ‘Boonie desing with peor, Inaustes in the world. largor hotel, including rom the porter to the hots ‘fers some excing eieers edition jobs such manager you dort xe {da otf jb sastacdon. ab accountant and Botit int esey worting na marketing executive are for yo. hotel “the peak atday feason i hard work with Senet tmployees often wering__Hotl employees get paid Tong hours and sometimes sith leave and holidays, a= oven day week ‘wel other banat i tea food snd, occasionally, Teamwork ‘tes holdayel Mery hotle Every mamber of taf rom als aff ree or cheap thehousekoeper tothe hata lvein accommodation and ‘managers reeponsblefor have rsisent monagers thehotel nsmallorhotels. and concierge. Sind motel oe manage is ‘ual reeponible for rooms, People the food and beverage ‘The hosptaly industry is faves, registration and——_> For mote information tum to page 125 practice 12 Complete the interview with the correct form ofthe verbs in brackets. Interviewer So what (you do) ..40.10U.40... in your free time, Darina? eating It depends: | sometimes (go)... to the beach in the morning and relax. But I (otf usually stay) ou? there long because it (Ge) —..* too hot Interviewer What (you / do)... inthe afternoon? Darina 1 usually (si) ou? my fend Ray. He have) boat and we go sailing. The Caribbean's a fantastic place for saling Interviewer And after that? Darina We often (go) nn fora dink in bar onthe beach and jst talk, One of my fiends (pay)... the gular. fs great fun, Interviewer YOU s9) vnnon Out ate? Darina No, we (ot/tay) ut late because | tar). work early inthe moring so | (ite)... to go hore around ten o'clock and ath) onnon.a fl on video before 1 g0 to bed. I rot do)... alo nthe week Interviewer Thanks, Darnaspeaking, 42 Workin groups of thre. Discuss these topics and complete the sentences below family free time travel study work favourte holiday destinations Al ofus.. Two of us... One of us... None of us pronunciation The /s/, /z/ and /iz/ sounds 114 What isthe pronunciation ofthe letters atthe end of these words? Put ‘them In the correct groups. Watches fies stars washes wants fnshes arrives reading 15 Read the webpage below. Are these statements true or false? Correct any false statements. 1 Vanessa hasn't worked atthe hotel fr vey lon. 2 She's very happy with her job. 3 She always tries to use guests’ names 4 She does the same things every day [Pe ge eae eee SUM BAY HOTEL - MEET OUK STAFF. Vanessa Perez Reception / Front Desk "ve boen here atthe Sun Bay Hotel since it opened. am proud to be par of such a grea eam of people and look forward to being bere for ‘many years come. always ry to remember guess" names when they get hee, like to see the smiles on our gust’ faces and |help ‘hom with anything Ian during thei tay. Every day is diferent at fhe hotel think | have the best jb in town, speaking. 16 won pars. student Atum to page 113 Student tum to page 17, ‘Ask questions to complete the lfomation about two staff members atthe San Bay. Then write a shor text bout the forthe web@ atin days work vocabulary Nationalities 17 Match the countries withthe pictures. Then write the nationality for ‘each country. USAL France Spain italy Russia_Germany a aaishati fo iil 1 speaking 18 Workin pats. Student A tun to page 174 Student B look atthe Information below and ask your partner question to complet the Sun Bay Hotel register. Room Nane Nationality Passport nuaber 213 Mrs Andropov Russian ARISELAGA BiB Abe Oral oo fe sa ip toma 308 Me Winger Arnenican Beatr4o0 | BARA foe pushed alae aie chs | WAS Me Cervantes ——Sanish xuany | 4? oh Seeger ra eth S02 MeKiao Chinese qroreuhos | SO7i rei chanteFly-drive * holidays speaking listening 41 Match the pictures with the places in the box. Disney World Theme Park 4 Kennedy Space Center Universal Studios Daytona Beach 2 travel agent deals with a telephone engulry about Floridan what order 4o you think the fllowing wil be mentioned? Ustn and check your answers a) total price ofthe hota Ct) dates ofthe fights To) names ofthe people traveling 1a) ype of accommodation Tey method of payment US fly dive holidays Lp destination Flonda 7 nes and 14 nes from £399 3 LUsten again and answer these questions. | Jay" Warld Breaker 1 What thre things are nuded in a 020 7946 0004 fiy-dive holiday? 2 What types of accommodation are avalable? 3 When does the guest want to travel? 4 What do the numbers 14 and 543 refer to? 5 How often ate the fights to Floida? 66 Which airport do the fights to Florida go from?SEUNG A HoUDAY * Be informative. + imagine itis your holiday. + Be friendly. + Sound enthusiast. \ © Fare nats 4 Listen again and complete the reservation frm below. Corn Res PEON Penn Cae Cs ‘he folowing phrazes are waful when anewering the telephone. + oduce yuo ond ofr 0 be of cance ood aternoon, Word eos Joe! Cookson wpecking | fisges Irseta panes Thats a very good tet 9. We nave a ge ofe the ment + makes you get of he necesaynvornaton ant have ne nme of he peop roving plese? Cou ye seat Yrs er Bc ceckipgre eaten aie owen ta cera winat conceit" speaking 5 Work n pairs Student A tum to page 13. You at a travel agent Student B, you saw an advertisement forthe fly-drive deals to Tuscany. Phone the travel agent and ask about dates, accommodation and price.Florida at a glance fatcorsonect part fom Walt Disney, Florida is famous for ee Jts beaches and natural landscapes. Sister ete Ptah ‘uch Gardens fly reading sere tna ach eof ein a ene Sacra at ears no pace The Bras Natal Pork hold ot enyesto abe fo an oo nwechoe 6 Look atthe map and photos of Florida and answer these questions. 1 Name four theme parks in lida 2. Where are Florida's best beaches? 3 Whereis the space museum? 4 Where can you see motor racing? 5 Where can you se areas of natural beauty? 6 in which part of Florida do lat of rch people Ive? 7 Where can you see movie tas? 7 Oscars going on holiday to Florida. Look atthe email to his friend Jackie on the opposite page and answer these questions. 1 How long is Osear staying in Florida? 2 Whereis he fying to? 3 When is he arting in Florida? 4 What time i he ariving? '5 Where would he lke to met Jackie?listening speaking webtask © Fycrve holidays 2A Seo ee Hack, Sorry havent been in touch. Im working very hard a the moment. Yes, Ive booked my font te Florida My frend Paul isn't coming wth me becsuse he hasnt got any money. 'm staying fora fertnght. Tm yng te Orlando on July 15th and Im ariving at 7-45 ar, love to me you ~ meybe we can meet atthe argort Are you taking any holidays ul? ‘ee you seen! 8 Listen to Oscar phone Jacke, Draw the rest of his itinerary on the map of Florida and then answer these questions. 11 Why does Jackie sound tired? 2 How is Oscar traveling around Florida? 3 Why cant Jacke goto Disney World with Oscar? 4 What is Oscar doing the first weekend of his holiday? 5 What ishe doing atthe end ofthe holiday? 6 Is he meeting Jacke? Petree + We use the present continuous fr curent or temporary activites. 1m working very hard tthe moment + We also use the present continuous for fulure onangements ‘Ave you toklng any hala in uy? ‘My fend Poul i’ coming with me. + Some verbs ere not use inthe present continuous. “Jane knows 0 good trovel agen. Mr Craig wants fo go to Miami. | > Formore information tun to pagas 12Sand 121 ‘9 Plana holiday from the information below. Then ask other students about their holiday plans. Who might you meet in Florida and where? 28 june ~ 12 July Miami ‘Orlando's Theme Parks 12 July ~26 July Ovando Kennedy Space Center 26 July~9 August Tampa Everglades National Park 10 Find Information about Florida on the Internet orn travel guides and plan a one-week holiday for yourself and frends.speaking. Car hire 411 Which of there cars s most suitable for family of four traveling in Florida? Why? Drive Happy" Beate ttt cece MEH wan Cheater Blaze vocabulary 12 Match the phrases with ther definitions. 1 seven-day real 2) place where you elect the car 2 air conditioning eae aoe, 'b) car hire for one week only 3 callion damage waler (CDW) ©) In-car temperature contol 4 an addtional charge 4) insurance cover forthe driver 5 third-party ability ©) an extra cost 6 pick-up location insurance cover for other road users listening 13 Acar hire agent deals with a telephone enquiry. Listen and put his actions inthe corect order. [1] ats forthe caer name L]by ats for the pideup date (0 confime the car group or expans what ALt means 1 o tecommendsadational insurance 5 ® contms the price Do you think the car hire agent was helpful? Why/ why not?© Fry-trve holidays pronunciation Politeness speaking 114 Listen to the stressed words n these sentences. Then practise saying the sentences politely. 1 How can |help you? 4 Sony, could you repeat tat, pease? 2 Can | have your name, please, si? 5 Thank you for caling! 3 lust one moment sc. ein Makin: ‘he folowing phrases ore useful when making cots, + identity ourself when you phone Hello. Isis Janet Cookson from Worl Breaks + ak for the person you want Io speak fo Could you put me through fo Gabriela, please? * explain why you ore cating Fm calling about the haley on page 84 of your brochure. + ityou leave o message, leave your nome and number Pease cal Janet Cookion on 020 948 0008. 15 Work in pars. Student B, tum to page 115. Student A, you work for World Breaks ‘arhire, Miami. Answer the phone and complete the reservation screen below. = RENTAL DETAILS. Renters name: ——— Pick-up location: ‘=D Rentalstardae: =“ EatSintaa entalstarttime: ——“S) 2) octane Drop-off location: a) Rental end date ‘Ese rertaendtine: —"CSE8) EI) ett car model —D Rate for FW day rental: RSI Price inludes: =vocabulary 41 Match the dishes with the pictures. Phanaeng curly roast beef banana split spaghetti seafood 2 Work in pais. Find out what your partners favourite meal is and what sort of food he/she never eats. 3 Put these words in the corect groups. Use a dictionary to help you. salmon banana chicken tuna orange beef cod peas apple potatoes carots lamb Fish Meat Vegetables Frit Now add more words to each lst. “4 Match these words with the pictures, Use a dictionary to help you. aie stuff roast boll gill How can you cook the food in exercise 3?© Tae fortwo reading, 5 Look tthe two menus. Where do you think they come fom? 2) apizeria bya business-lass fight Vpytios Heine ad oa ae a th ‘donde {} Range of ease |) ty er your || Ramaeton yeu ede fea of Senduiches and salads vocabulary Describing food |6 Match the verbs with the phrases. Use a dictionary to help you. 41 made with 8) cook in an oven without using olor fat Zimgeot Nr) bstof nents ina dish 3 stu with ©) accompanies a main dish 4 roast fll with something 5 bake ©) cook nol or fat in an oven or over a fre 16 served with 1) umber of similar things 7 Match the dishes with the ingredients. 1 Hungarian goulash is made with) a mayonnaise dressing 2 Ratatouille is made with b) beef and vegetables. 3 Ratafla is made from ©) almonds. 4 asta is made from 4) tomatoes and lettuce. 5 A seafood cocktall is served with). flour, eggs and water. 16 Hamburgers ae often served with 1) red peppers, aubergnes and courgttes, 8 Look atthe menus again, What would you order to eat In each place?Ca aed Look atthe examples ond underine the corect options below: ‘dike @ cheeseburger please, Would you ike see with thal? + Couniable nouns have a singular x plural erm. You con cannot count hem ‘= Uncountable nouns only have @ singular form, You can /eannot count them. + You ean/connot use o or an before an uncountable noun, > For more information turn ta page 126, 9 Put these words nthe comet groups. Use a dctionay to hep you. chocolate broccoli potato ce coffee juice aubergine omelette salmon mik sugar salt prawn fruit chicken. sandwich lettuce leza spaghetti salad meal food tomato cury vegetable uncountable ‘broccoli countable meal both pronunciation Word stress 410 Now listen tothe words and put them in the correct groups below ‘according to their stress pattern. one potato Pt eee eee es Look ot the exameles and compete th infermation below with some or an. ‘She mode some sendwiches, He never eats any vegetables. Con nave some juice? There int any bread. Would you tke some tut? Dic you buy any mike? “= We use SE. n postive sentences ond with offers and requests. WO 150 noes negative sentences and questions We 150 BOI cnn OM monn Mh plot countable nouns and Uuncountabie nouns. >> For mare information tum to page 126© Tae fortwo Practice 11 Complete the sentences with a/an, some or ay. 1 Would yu lke $08. more wir, si? 2 She dows wt a gis of wie 3 Could \have sah pease? 4 Aeethere tables fre? 5 We've got___ orange juice but we haven't got. tomate. 6 She does ike kind of cheese 7 Could have... dean kf, please? 8 Cant have — fed egg and. bacon for breaks? vocabulary Recording vocabulary nein, couneeble Ueno | nn, Countable and. menuntable 12. Work in pars. Look atthe following tips for recording vocabulary. Which do you think are the most useful? carrte [resent uy @ goad dcionary, such as the Longman WordWise Dictionary, that shows the pronunciation and the pat of speech (noun, verb, adjective, advert), ‘Always remember to write dawn useful words, Use small cards ts and diagrams to help you ‘ite down the part of speech and check the pronunciation, including the word stess pattem, of any new words in your dctonary Draw a picture, wite a defnton or an example sentence to help you remember i Ita good idea to revise new words late at right o st thing inthe moming ~ use your Lm cane cavvets? eal 5 Heo muh Fish would you fee? Hove many & mony Bh did yet cake ? a | cards, sts and diagrams to help you 113 Use a dictionary to find out information about the following words. deduct mayonnalse bil ‘mousse /mss'»[C,U] 18 sweet food made from a moxure of cream eggs Snd frie or chocolate which ie eaten when fee col choelste mousse 2's white shy acy scbstance tha you put In Your hai to make fe look thieker ort hold ein pace ——EESE 114 Think ofa traditional dish served in your county. Write a is of Ingredients and say how itis served.Eee) Look ot the sentences and compete the information with much, many oa ot ff Spe doesn't 20! mueh rt How many sondiwiches cl you make? ow much coifee do you crink a day? You've made allt of cheese sanciviches J dlont eat many cokes of he pary. He always puts @ lo of sat on his food + We use _much. in questons ond negative sentences wth uncountable nouns 1+ We Use —.- =n estions and negative sentences with countable nouns + We use In postive sentences with bon countable and uncountable nouns. > For mote information tun to page 126 Practice 15 Complete the dialogue with much, many ora ot (of Carlo ty the mole poblano it's a speciality of the house Luisa The menu says its turkey covered ina chill and chocolate sauce! Carlo That's right. They use ...2.!0t Of _* chocolate and spicy sauces in ‘Mexican cooking, Luisa rll have something else. | don’t eat au? meat these days and there aren't n-~?fSh dishes here Carlo Yes, but they eat “beans in Mexico, Why don’t you have some refried beans and guacamole with tortlas? LUIS HOW oon’ tolls do get? Carlo Ifyou don't Want nn! teat, why not start with three or four? Lulsa You're right! want to have a dessert too. Ise there APE een ‘exotic ruts ke watermelons and papaya to choose from, listening 16 Usten to thee conversations na restaurant, What are the guess Complaining about n each stution? 117 Listen again, Are these statements true or false? Correct any fale statements. 1 The fist guest thinks there sa mistake on the bil 2 The fist guest had two bots of water 23 The cashier made a mistake 4 Some ofthe group of twelve are late. 5 The water has served the drinks to the group, 6 The tied guest complains the food is too cold 7 The waiter retumns with an overdone steak Pennants ed ‘he folowing phrases are useful when decing with complaints + opoiogse I'm very sony, s+/madam. + lve a reason for he problem | tmeuaht you ordered two bots of water There's been a miboke, + promise to take action (i deat witht right away.vocabulary Complaining about food 418 Match the complaint withthe pictures. 4) ts too hot. 2 4) The service is too show. B) tS too eo €) It's too expensive. They are overdone. eee eee ‘he folowing phrases are wseul when compining about food, * to0 + acjectve Ws too hot + not + adjective + enovah This water int cold enough. + there + be not + enough + noun There in enough ce. + over/under + past participle This steok is undercooked. speaking 19 Workin pars. Student A, you area guest tthe Metropolis restaurant Student, you are alter, Lok athe pictures again and role-play the conversations. Use some ofthese phrases 1m very sory, sr/ madam. ‘There's been a mistake. 1 check the bil I deal with tight aay. Well deduct from the bil. bring another one straightaway. "i'be with you in a minute. ask the chef to heat up.o Sitges sen Look at the tourist attractions in Barcelona. Which of them would be of Interest to these tourists? 1 young married couple ‘a group of students «a famly with young cidren a maried couple in thei 50s 2 Work in pairs. Which ofthese attractions would interest your partner? Why? Read the article on the opposite page. Which Is the best tte for I? The lfe of Antoni Gaul The making of the Sagrada Familia Famous sighs of Barcelona Read the article again and answer these questions. Which four works by Gaudi are mentioned in the article? What works did Gaudi produce after 1909? ‘What hours eld Gaud work? Whi did't tax drivers take him to hospital after his accident? ‘What was Gaud's philosophy when he designed his works?© ciy tours wnceroxa's most famous architect, Anton Gaul, was born in 1852. The city i ful of his wor, including the many houses he built for rich industialists, like the famous La Pedrera (Casa Mila) building and Palacio Gael From 1909 until Gaul worked only on the ‘Sagrada Familia (plecured below). He got upat seven olockin the morning every day and walked to mass in Grav, He ate lunch in his workshop and worked ‘unt sixor seven in the evening. He ‘often didn eat for lng periods of time is furnicue was an old ‘ed and an uncomfortable sofa and he had an ‘ld coat for blanket. ‘ge sighed In 1890 the industrialist Eusebi Gell ‘commissioned Gaudlto design a parkon ahill above the city. Gate ‘worked on Pare Gil! forthe next fourten years. He hated straight lines and wanted to show nature in all his works ke the curved shapes in stones, waves and wet sand. nthe vning off tum thins hetted cosa trad. He was yan worn o Sates Nr oe Tare eed ae tos! Erni somene tak mon pu apt When they dcowroo hes ‘hy moved hm at om eal ee fy Q' spits e% |, a church el Sg. unfinished but ¢) modem artes ‘5 arecontinuing the '5 Why are these dates important in the Gauel story? 1852 1909 1890-1904 7 June 1926 10 June 1926 speaking 6 Think a famous arhtet from your country. What buildings did he/she design?pronunciation practice Pee ‘+ We use the patt sme fo tak about events and actions that are fished, He led trveo dys ater + We form the post smple of requcrvatbs by adding ed. He worked unti sk or seven inthe evening. reguicr verbs (vee page ISI) have a efferent form in the post He oko ul many houses for ich industrials inthe chy Find five regular and five regular past simple forms in the fext on page 25. We form the negative ofthe pos! imple tense with adh’ + the infetve {Gavel oan alin eat fr fong period oe. Wa form questions with did + subject + the init, id Gauc ive in Bovceiono® >> For mot information tum te page 126 -ed endings 7 Put these words in the corect groups according tothe pronunciation of the -ed endings. {8 Put the verbs in brackets in the correct form, 1 Picasso's family (move) Vt... to Barcelona in 1895. 2 (YOU / 0) —---—----— t0 the Pleasso Museum when you (som nnnnm— Barcelona last month? 3. We (6a) nnn SFO ina great restaurant inthe Olympic Port. 4 Mary (wand) ~~ to see all the sights 50 she (€8k@) ooomnnne the tourist bus around the cy. 5 They (buy) —---—-.~ alt of souvenirs when they (0) -nnon—nvnes SHOPPING inthe Rambles. 6 Unfortunatly, ames (no have) oven time to visit Pare Goel when he (be) —-.-—---~ In Barcelona 71st) wr the ote! receptionist for a good place to eat. £8 The tani der (not understand) —- usand, (eft) eon 10 take Us to Our hotel We (18) nnn #0 the top of La Pedrera. The views (be)... fantastic from up there. $0197 $26) nnn AY farmOUS people when yOu (0 coon Bateelona Football Club?© ory 0478 2 Complete the text about Barcelona Football Club with the correct form ofthe verbs in brackets. [Més que un club is the motto of Barcelona FC: ‘More than a club’. Ithas above all, however, boon a symbol of Catalan pride. FC Barcelona ay)... ts fst ever match fon & December 1800, Thy (ce) Pott fa team of Brite citizens whe five) Sin Baroalona at the tine. The chive) st several nes but (20 / mO¥6) no? 1S present stadlum unt 1957. Th cub (nen) : ‘new stadium because the ad oe ot 8) large enough for te numberof supperters gong to ese matches every week. The new staium ake) "thee and a hal years to bul. On 24 ‘September 1857, FC Barcelona have) "her frst match against Warsaw. Soon, the Barcelona fans (60) the stag ts poplar Catalan rick rare, Nou Gamp. On the same day, 27 years ater, the ‘hub's museum oper)... For the fest time, al the cubs trophies (be) n one place. Today, Nou Camp isthe anges sad in Eup, wth room 01 98,00 fn. webtask Famous buildings 10 Find information about a famous building on the intemet or In a travel uid, Write a short text about the building and present it to your class‘Alla Olimpica/ MNAC Bus Francesc Macia/Diagonal Placa Espanya Turistic a Pedrore speaking City bus tour listening 12 Jenny is a bus tour guide in Barslona,isten and Ahk (0) the difcltis she has. 1 The touts asked her ala of questions. 7 2 She forgot or didn know some ofthe infomation, 3 One ofthe tours dn’ hear he 4 The touts di’ want to pay for the fountain show 5 Ate sole a worars handbag. 65 A child wanted to go swimming Inthe fountains vocabulary Question words 13. Mateh these question words with the questions. Colon /La Rambla Poble Espanrol 111 Workin pairs. Think of five difficulties tour guides have at work ‘As Trou ie Where When What Howlong How much Why Who NNEC are the Magic Fountains? — did the Magic Fountans show fst start? does the fountain show last? oes the fountain show cost? no do the tourists have to be careful? time do the tourists have to be back in the bus? wants to go swimming in the fountains?© cry tours Pla de Palau vot omc rot w Bart atic Mia Ofimpea PAE de a Clatadela /200 vocabulary” Giving directions 14 Complete the Ifomaton rom Jenny’ tur with word from the box ‘opposite overthere near fom in on up straight ahead in 1 Qn. your lft you can see the sculpture, 2 Ournext stop Barcelona isthe famous Magle Fountains in Plaga Espanya, thats ‘Spain Square... the National Place. 3 Did you say the Olympe stadium i... here? 44 The sport stadium we vited this affemaon further. the hil 5 You can see the fountains now, 6 Ifyou would lke to video the show, the best place is... the footbridge. 7 'm afraid you cant swim. the fountains 8 There is acaté 15 Look at the tapescrpt of Jenny's bus tour on page 134. Underline any useful expressions forgiving a bus tour. (On your let 16 Do you think Jenny gave a good bus tour? Why /why not? speaking Guided tours 17 Workin groups Prepare a short bus tour for pat of your town or ty Use pictures and daw a map ofthe route. Consider the fllowing pont. «places of nent the aren + fatal ifomation opening and casing tines, res) * histo information 1 any other intresting facts GUIDED TOURS. When ging a guided tour always remember PIE: + Politeness, especialy when answering questions. + Give dear and accurate 18 Listen to the bus tours ofthe other people n your class and ask tee questions about the places of interest. + Show enthusiasm, ‘What time does it open/close? How long does the tour last? How much does it cost? Can |?Water cities — Venice and Amsterdam ‘Lone Pala 1 Look atthe pletures of hotels in Venice. What do you think their star ratings are? What kind of rooms, facilities and services would you expect to find in these hotels? % 2 Listen to two guests and choose the best hotel for each of them, Guest 1 Guest 2 3. Match the words to make hotel facilities and services. 1 ensuite a) dryer 2 24-hour ~~ b) bathroom 3 quality © furnishings 4 spacious telephone 5 hair ©) service 6 direct-dial room service 7 satelite cleaning 8 porter rooms 9 dry aw 4 What ate the most important facilities for you when staying ina hotel?© Water ios reading. 5 Read the hotel descriptions and match them to thee tr rating. one star? two star three star fourstar five star ‘A degre of luxury is included at this level Public areas and bedrooms are ‘more spacious with quality furnishings tnd décor and satellite TV. The ensuite teathrooms ate filly equipped. A variety of services is provide, such as porter fervice, 24-hour room service, laundry and dry-cleaning. Sta will have very {ood technical and social sills, antic ating and responding to guests’ needs. otts in this category offer practical accommodation and ‘are probably smal with a family atmosphere, Fides nd meals are simple. Some bedrooms do not have amen site bath or shower ‘oom, although maintenance, eanlines and comfort need to bbe ofan acceptable standard, ites inthis category provide) Tuxary and exceptional comfort. “The restaurant has a high level of {echnical skill, producing dishes to the highest international standards. ‘Stal ae well rained in customer care and are especially attentive, efficient and courteous. In this classification hotels are typically small to medium sized and offer more extensive ‘cides than a the one-star level. Guests can find more comfortable and well-equipped Accommodation, usally with an en suite bath 1 shower room and colour TV Hotel sa wil offer more professional service than atthe fone-statlevel Hotels are usually larger and provide a greater quality and range of facilities than atthe lower levels. All bedrooms beter standard of comfort and equipment, such a a ) Soe ere ee | dirost-dial telephone, a hairdryer and toiletries in the bathroom, Room service is also provided and stall respond well to guests’ nee. 66 Read the text again and underline examples ofthe following. 100m facies 2 hotel acities 3 thee adjectives used to describe hotel staff 4 five acjectves used to deserbe hotels speaking 7 What are the best hotels in your cy or area? What makes them special?18 Which ofthese facilities would you expect to find in a two-star hotel? minibar satelite TV en sult shower oom bar 2échour room service laundry service restaurant listening 9 Renee Toonen, owner of the Omega Hotel in Amsterdam, talks about the In comparative sentences, ‘we put than after the active. n superlative sentences, we put the before the adjective. recent upgrading of the hotel from two to four stars. Number th following, in the order that Renee mentions them, 24rhour room service reception area fully-equipped bathrooms bar food service minibar and colout TV | 10 Listen again and match the two parts of the sentences: 1 People want — ~ a) alot more comfortable. 2 The rooms are now ~~) ahigher standard of accommodaticn, 3 The furniture is range of food. 4 Bedrooms in two-star hotels are d)as friendly as before. 5 The reception area has been made) bigger. 6 We offer a wider 4) not as spacious asin four-star hotels 7 We want the atmosphere to beg) better quality Ese ee Look a the exemple in exercke 10 andl complete the information below. + One-syloble adtectives 10 form the comparative, odd =. form the supesatve, add ‘When an adiectve has @ corsonan afer vowel, douio the final consonant hg: nnn bgt + Two- ond theee-slable adjectives 7o orm the comparative, put... betore he adjective, “eo ox the superitve, put -—-- Belore the adiectve. | + Two-sylable adjectives ending in-y | “To fom the comparative. change-y 10 er “To frm the superlative, change + to es. + Comparing equa “To say two things are equal, use as + adjective + os. We want the atmosphere fo be os tandly and informal as befor. “To make o negative comparison, use not as + adjective + as eckooms in hwo-sor hotel are not as spacious of in four slo hotels | + There are some treguer aciectves good > betler => est | bod = wore worst for = frther = farthest > For more information tum ta page 127.practice not a Getting Around Amsterdam The tram is (convenient) of transport. The Circle Line 201s (popular line for tourists because iis (easy) between atractions ‘without changing ines Buses ‘The buses generally star from Central Station and serve azeas that ae far the city centre “from Texess Tickets ean be bought on the trams and buses but (cheap) 2 way to travel sto buy astrippentaar a stip of ‘ifeen tickets soldat tourist offices and newsagents Biovers Amsterdam s act for bleyles and ‘more and more tosis are adopt: ing this way of exploring he cy Remember always ie onthe ght and dat trams have prorsy ifonly because they ae lot (big) you! 114 Complete the text using comparatves, superlatives, 2s © Witer cites form Warns (good) way to see Amsterdam i on fot. Almost cveryting of interests within comfortable walking distance. But a word of warning - walking is (not sae) nother cites ~ watch out forthe almost silent trams and stay out ofthe explore the cy and forthe elderly and families with young children. eyele lanes! Breas And finaly, what could be (enjoyable) acip ‘ona.canal boat Boat tips ae (suitable) — for people with imited time to hotels in your town. Include the following, location facies price special features restaurantvocabulary Describing hotels 13 Look at this Information about hotels in Venice. Replace the words in italics withthe adjectives in the box. Use a dletionaty to help you. famous high-class storie excelent modem — attractive spacious value for money charming impeccable delightful Venice's Best Hotels Forms ix Vee ange from the Iris and renowned, whieh ae mainly clustered along the Grand Canal to simple, fay: run places in the quleter parts ofthe cy. HERE epi thins pices than other of similar sandaré. ee ‘Sana nish be Bedioms are tors 1 we ed gute sone ‘hesteseboooftms meet sontnies, Paces ous ‘SPT cong ied an© Water ces Roe rs Try fo guess tne meaning of « word before you lookup inthe cctonany oF ask Your teacher. We con gues he meaning of words ftom other words ino ext + Isiton adjective, noun or verb? + Does have a positive or negative meoning? + tsitferma or infrmate + Is there © pictire to help you quess® Look ot the hotel Ag Alborett. What do you think charming means® Wht kins of a word iit (verb, ovjective 8 Find @ sinlar word In the box opposite. Do the same thing for other words you don't know in the hotel descriptions speaking 14 Workin pairs. student A tum to page 115. Student B look atthe Information below and ask your partner for information about the hotel Giorgione. Then answer your partner's questions. Write five sentences ‘comparing the hotels. Europa e Regina [Hh o0 5200477 Bo 0 152 Bi rvceniocatprertancon oo) BE 0 yy ec cepts at @e0e0 ‘The Europ offers he best ale oath dele hoes. The ‘oom ae lage a ay of them have views ars the ‘Grand Cana. The magnificent uli rooms ae sumpeously rate in tpl Venetian se ‘Ther ina siden where people com eat an eink nd cade teroce wih beating ews writing, 15 Find information about a hotel in Amsterdam or Venice on the internet. ‘Write an emall giving general information about the hotel in reply to an ‘enquiry Use positive adjectives and remember to include the following. ‘ooms facities lection price restaurant’ special featuresConsolidation ® Present simple and continuous 4 Usa Is working as a receptionist forthe summer in a hotel in Stockholm. Complete her letter with the corect form of the verbs in brackets. Palio maribe, Pow are ypu? J cen. 259." my nba pb - Hs wey interesting ant waved BON AMAA oon lots of puople. The note is iH bat txerypne Nereis tN quaified ard te standard of sues Nigh 31's & gah ole ~ ty tae) "ots of fates for entire an dist ppt. Tre staHh ure) ots of arquagys 50 4 ino / ear Sy rush Swudisn beraust. exeryont lspta) “to mem purfest ergisn SHoexnoim is & fantasti plae. The wih 1s on fourteen slants and Are, Shek arenpoiayp nas 24,000 ans! 5. (a) 40 visit tre main ones when Fea bud 5 (not / nae) a tok of fru time. wnat cup / 40) meena’ MS SOMOE Up / wt Capra te chy and tne slams fogeiner® wore. soon Usa Past simple 2 Complete the sentences with the correct form ofthe verbs In brackets. Rachel What you/do) did you d0_..* last weekend, Sophie? Sophie 1 (go) on? to Amsterdam with Neil Rachel Really? How long (ou /stay) enw?? Sophie Oh, just for a long weekend. We (39) nnn MA hotel called the Prinenhor. Rachel (You 60) oo aan—n-—ne anything special? Sophie Yes, We (meet) nn nomnon—nnnn® SOME old fiends and we (560) enn” 2 OF at exhibitions, We (not/ have) we (rave) ~n.? alot of Thal fod. Rachel (YOU / C8) een Thal food in Holland Sophie That's right. There ae alot of Thal estaurants near the centre (9014) nnn” anything special, Rachel? nes AO th eA we 048, mt fe to see Anne Frank’s house. Oh, andConsolidation @ Comparatives and superiatives 3 Complete the text withthe correct comparative or superlative form ofthe ‘words in brackets, hat to do and see in Miami Dowrtouniams a embnaton Fist Unen Faria Coer at) the tales stra, “The wae tal wl io ou Up at one ton pans lng the water ‘downtown Mam end Sah Basch, Iespot erates Countable and uncountable nouns 4 Are these words countable, uncountable or both? Pt them nthe comet gours. ious aves faliyfonnton "accomodation ace furniture towel soap sheet luggage bag both uncountable ‘uri ‘aciity Now use the words to complete these sentences. 41 There an any 8022. i he bathroom but thee are Some... 2 Ite fet to fin... in Amsterdam inthe summer Al he tee are ful 2 The hota has alt of for disabled guests 4 The travel agent gave the customer some UE. ABOU where to gO for her holiday. 5 The transport strike on Majora lst year had a serous eect OM gu the land 6 I never take alt of. om holiday with me, | usualy ony packreading 5 Read the following letter of complaint. Why are the guests dissatisfied? ‘What would they like in return? Dear Sir / Masa, We are writing to aawpltin about cur holy in Vere, We stayed in the four-star’ Hotel Rialto mn Jane, The travel ant ald us it Would be five at that tne oF year, but st vas nok soy’: it vain’ (orery day od the strects ware footed, hs a rast, na couldn't le about the Farrous strests of Veries Your brochure std that ‘vooms ovarlock a ca but oor room ‘overlooked a varvon strect vith a view of a brick wal. Yow Irochure aso Sid the hotel had bemrtfl antique Vorstian furture ~ our voom ony bad tn vweomrfortable bed ard an old ahr. When ne ‘complied to the vecaphonist, she offered us a suite ~ at an ditonal charge! In a four-star hotel T aipect to find « satelite TV, hat thors, ust one in ov” room, When We asked the receptionist, she aiid there weren't any Ts im tha hotel and Hat we aould watch TV at heme. In adition te all these problems, voom service was too slow “in conclusion, ow belay te Vere as ruined by all tase inconrniancns. Wa are vary urharry vith Ha sarvien We received rd i would lie eur money bac We ana? your reply and our compensation. os [ee translation 6 Translate Mr and Mrs Harison’sleter of complaint into your own language, Use the tips below and ditonay to help you Pec The folowing fos are useful when traning tet Tea the whote text corefuly before you star transiting fronsate the general serve of each sentence, na every single word Use good manaingual and bilingual dictionaries such as the Longman WordWise Dictionary 0d your fried ransation — does t sound natal in your wn language? ‘check he fal text for ony ereConsolidation @ writing 7 Use the information and tips below to reply to the Harrisons letter. eg ee ES Senin ‘vr ant Pees ‘he folowing phrases are useul when responding fo a witen complaint + show sympathy We are very sony to hear that you dd not enjoy your + apologise We apologise for any inconvenience caused, but + give explanations We ore writing to explain a few points Fist, we are oftaid that we are nat respansible for Secondly, | Finally, + coffer compensation if necessary Please accept our apologies ond an offer of. | + close with formal solvation Youre sincerely > For mote information tn to page 110. speaking © Workin pis. Practise dealing with complains Student A, you ae a receptionist. Tum to page 117 Student, you are «guest. Tum to page 119.1. Workin pars. What are the advantages and disadvantages of cruise holidays? Would your partner like to go on one? Where to? a ‘Complete the magazine article on the opposite page with these headings. 1) How do I get a job? by What kind of contracts are on offer? ©) What i cruise holiday? Whats the pay tke? 16) Who do the cue lines employ? Guise Ships Which ofthese people would be suitable to work on a cruse ship? Look at the text and give reasons for your answers, Tees Merk | last nani ek 2 us an en's ne uti aye wrk ty a0 No alas yoy abrat Pn shin chan yar fee ‘ls, ak rye ann cae nla vate Mario Vega: sesh wok uncut s ean ee my tes fore ey goo ed. at vy soe [prank fo wore ny gu a wlan atch fin on inte ering, av eee pre, ‘Mastin ae weno and ti a ny hain pares eta a e wend. Wy os re oe lay otal, gig cat wiry Fes ar par "ie meting a ee Thea he une.K © crise shine a Sts, The five most | popular questions about: cruise ship jobs 1 at isa crue hliday_» ath and bea este, rence you nok enero es Ss rs tise sips eseatng aera a0TNala, Ges Ke aioe Show how os ‘ompite Sern A ype rise denise, compet soe wih can cou he passenge Spas dann gece ang nucase 04000 ons aids, (uke exes. cube vaio a es? Hn ca Le EES haa eae ea ais nd seni ee ee eee ME cee ine Inn nie tm 90te RSet bed | Seabemesae ce st sna mers ort ST cinerea od ateal hyper e ima ogi ae anes cect uo? Genpak sg me ae! _ =e, Sars iin nai" seme eee Opi erent a ear Spe met ieneimote vrtows conse mati beseriaaseaee Se Conor comma RRO ot ee aren HemnIViCDcehoor Sa oc, Ga veces recurs dts acing, oe SAT os CV enery | ar, ae, unter rains flows, Mtoe sc Fash to aed om bear Sa vocabulary Cruises 4 Match the word from the txt with thei definitions. 1 deck —_0 ory pene sand we dog te wrt 2 cabin 1) floor or platform bul into a ship 3 entertainment) on aboat 4 crus ines <4) room in a ship where passengers sleep 5 tiness ©) people wha work on a boa, ship or aeroplane 6 on board 1), movement across water ina boat or ship 7 crew £2) anything people watch for pleasure: shows, flms 8 saling fh on land 9 ashore 1D companies that have a number of cruise ships 10 expenses 1D. physical exercise to keep you healthy speaking 5 Would you lke to work on acute ship? What jb would you ike todo?6 Look atthe picture of the cruise ship Oriana. What kin of facilities do you think there are on board? vocabulary Cabin facilities 7 Label the pictures with words from the box. tovin bed |) porthole balcony Pullman berth coffee table sofa curtains ladder drawers armehaie Inside twin with Pullman berths Outside twin eabin Mini-suite with baleony speaking, 8 Work in pairs. Student A turn to page 116, Student 8 turn to page 114. Look at the outside twin cabin and min-sulteon the cruise ship Arcadia. ‘What are the diferences between the two types of accommodation? listening Announcements 9 Listen tothe announcements and conversations aboard the Oriana ‘Match them withthe pas ofthe ship shown below D Desk (Aft) Lido Deck (Pore)© cruise sips errand Look ot the examples and match them wit the ues below, 1 The baltoom dancing competion has started on the Prom deck. 2 Ifyou haven't met ihe coptain yet his an ideo! opportuni. 3 And have you ever been fo the Greek isanas? ‘ha present perfect con describe a) alite experience ') something hat has never happened (otten with yet) ch arecent event > For more information tum ta page 127. Practice 10 Complete the conversation with the correct form of the verbs in brackets. Purser Have you welcomed the passengers, Sarah? Sarah Yes, Ihave, sit Purser (you/show) $208 30 NeM them to their cabins yet? And IP CHEER) nme? al tee boarding passes? Sarah Yes, sic Purser (you /log) 2 all the passport into the computer? Sarah Et, 90, it, (901) na Purser And (YoU meet) oo-nnnu— the captain? Sarah No, siz | (not meet) the captain yet Purser Well, hes busy now. introduce you to him later. Sarah Very good, sc Purser That reminds me, Sarah, (YOU take) ooo ? your seasickness pills yet? Sarah Yes, sr, (already / take) * them. Purser Good. And (Kelly HOW) con vnnna” YOU the emergency exits? Sarah No, Sit, SE (200 enn pronunciation Contractions 117 Usten to the contractions in these sentences. Mark them and then practise saying the sentences. 1 itis very nea. 5 She has not been there yet. 2 They are going to Antigua. 6 We have already been there 3 You are not going to Capri, 7 He Is not going to the Seychelles, 44 Ihave been to Santor, We have been to Luxor and Karnak sofa. speaking 12 Wotkin pars. Fnd an example of each ofthe following 4 country you have both visited a dink you have both had on holiday a foreign dh you have both tried a book you have both readlistening How to write a CV 13 Listen to lecturer giving advice about wring CVs and complet the Information below. I the advice tue for your county? Professional practice Writing a CV (curriculum vitae) ACE —the CV chacklst ‘Appearance {it no more than Off. Aten. of AA Papert © D0 YOU sonvnn- YOURE! By nchidng al yOu" ..... experience’ Clorty + Do your personal detats oppeor of the page? “+ Ave your qualiications ond jobs in... chronological order? + Ne the... ond grammor corect# Emphasis + Does t show your... both in and out of work? * oes give « good frst impression of you? The people who Get aaa Of HE ONES WHO WIS TR nnn CVS 14 Look at the CV below. How could Carla improve her CV? curs Vise cata Hees Earaton ns Ouaeatess 1988 ~ GAO Leia Tus Doma, Aco Tern Colos, Lenn. 10954 GCSEs: enh, rch, mats sdb Adon Camprtense Schoo Engiomsre hry {99801886 ho shp ast Sassy on), Bata Shows, all, Lotn, 0a eset acne ess, Mapp Hot aig Ldn, 1988s insta, con Vie Yuh Ch, Lonien. tet aration ‘ama menberof en ana ete grou hve qe ood comping its arson Dae ‘kes 11 Non out, Loto W6, Eng Dateat Be 13982 “eepone rrr (084 02079460005 Ena cheressymhp ak speaking 15 Workin pars. Interview your partner and find out enough information to write his/her Cv. Then write the CV for your partner For more information, tur to page 108.© cruise ships 16 When applying fora job you should always send a covering letter with your CV. Use the information below to write a covering letter fr one ofthese jobs. For more information tum to page 109. =x of 2 & = os Cruse ship vacances Royal Medterranean internationale boing fo sta 10 werk on ou newest and largest ship afloat de tobe Taunched in uly, Interested? We, so are wel Pestions avallabe: Git shop sales assistants, water, youth tat, cruise sta casino cashier, asstan use, shore xcusion manager, dock, bartender, ness taf Weare okng for hi matirated energetic outgoing, Hendy and professana ‘employees wih a postive atte We ned people commtted to cstomer sevice excelence Send us your CV today! einem ee The folowing proses cre useful when wring covering ete * say where you sow the adverisement rm wting inept to your advertisement in the (nome of newspaper, 0 what job you ce intrested in would ke to apply forthe poston of jo tit]. ‘emhate what makes you the igh person for he Job Ihave experience in types of duties and responsbities) Joma postive adjectives fo desertoe youl pen. say when you can atlend an interview 11am available for interview [days ond times) ‘ite a conclucing sentence ook erwere to hearing om you. speaking 17 Workin pats, Student A, tum to page 116 Student B, you are the Human Resources Manage or Royal Meditaranean Intemational and ae 0g to interview someone who has replied to your advertisement + read the applicants CV and covering eter and prepare questo. Wy do you want thio? Have you had any expenenr of crise his? + ret the appar and introdce yourself How do jou 4c? My rams, Tn the Homan Reoures Manager + ask the questions you have prepared Tie fo ase you a few questions iret ofallService and safety speaking listening 1 Wotk in pais. What jobs do these pictures show? ‘What services do these people provide for hotel guests? Checking in 2 Two guests check in at the reception of the Cape Grace Hotel in Cape Town, South Africa. Listen and put the following actions in the correct order. Is the receptionist polite? (C1 a eequests the guests! passports El by Informs the guests ofthe check-out tne El 0 ace the guess thei names TH @ greets the guests Le advices them about the tne for besa C A) checks how to spell their sumame Benes the room number and directions Mo offers to havea porter cary thet luggoge 3 Look atthe following advice for dealing with guests. What Is, considered polit in your country? How Ist different from other cultures? oem neees eek te When deoiing with avess you should alwoys + address 0 guest by his/her ite and surname or say sr maclam {show that you ore letening ond understand, * be patient and answer al the guest's questions + say please when exking the ques for someting * say thank you when the guest replies@ Service and safety Eira keer) Look atthe examples and complete th information below. + Making pole requests Could you spell your surname forme, sé? Would you mind showing me your passports, please? bo you mind waiting here? Could you+ ‘aie Would you mind + 0 you ming + nt ‘Making pote offers Would you like me fo call your room? Would you tke the porter fo help with your iggage?® Would you the + Eph >> For mote infomation tun to page 128. Practice 4 Complete the dalogue with polite questions. pronunciation Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Can. Lhelp yous? Yes, I'd like to checkin, please. Certainly, 6 : It’s Van Rooyen, ‘A yes, Mr Van Rooyen. Single room fortwo nights Non-smeling, please. Yes, ere its. ‘Thank you. {ned to put your detals into the computer Thats OK. I don't need my passport right now so I can leave ‘twith you and come and get it later this evening That'l be fire , ‘Oh, yes please. They're a bit heavy. Thanks Sounding polite 5 LUsten tothe way the speaker’ voce rises and falls in these sentences. ‘Then practise saying the sentences politely. 4 Could you spell your sumame for me, st? — 2 2 Would you mind showing me your passports, please? 3 Could you sign here please, madam? — 4 Do you mind waiting a moment? ——__ '5 Would you lke me to call your room? ———— 6 Do you mind not smoking here? —— {6 Work in pairs Student A, you are the receptionist ata hotel in your city. ‘Student 8, you are a guest at check-in. Role-play the check-in procedurespeaking listening vocabulary vocabulary Health and safety advice 7 Work in pairs. How safe is your town or ely for tourlsts? What kind of crimes happen? 8 Mrand Mrs O'Donnell talk to the receptionist at the Cape Grace Hotel. LUsten to their conversation and answer these questions. +1 What ae Mr and Mis O'Donnell going to do? 2 What does Beverley tll them not to take? 3 Whereis Mr O'Donnel going to leave his camera? 4 What advice does Beverey give them about their ca? 5 Where does Beverley tell them not to go? 6 What does Mrs O'Donnell want to vist? ‘9 Match the words with thelr definitions. 1 precautions 2) securty device that needs a key 2 pickpocket \_- actions to stop something from happening 3 jewellery ©) strong metal container to keep valuable things 4 safe-depost box 6) valuable omaments that people wear 5 lock small, solid piece of mecicine 6 pil 1) person who steals from people's bags and pockets Eee ees The folowing phraies exe wil when giving advice, You mu ote « few precoutios. recommend you vse raveler's cheques or cred cor Yeu shouldnt fake large amounis of cash You should ry not fo atract attention. ‘Avoid woiking cround the poorer areas ofthe city 1s best fo book wih an organised four Isa 900d idea to take a pilif you get seasick >> For more information tun to page 128. On safari 10 Match the words with thei definition. 4 ensure 29 routine, normal way of doing something 2 regulations > by make certain that something happens 3 allow © long, thin creature wit no legs 4 habit keep something its present condton 5 match ©) eve permision 6 conserve 1 ofl ues 7 poton something used to ight cigettes 8 snake I) dangerous substance that ean kl people@ Service and satey speaking 11. Workin pis. student A, you want ovis the Kruger National Pak Student 8, you are a hotel receptionist. Read the infomation blow and ive the guest advice. ‘gers South Attic’ largest national park and one of the best places to see wildlife in the world. To ensure that visitors are safe and conserve the park, some rgulatons are necessary. Itis important not to drive fast because the animals, also use the roads. Visitors are not allowed to leave thei are except st ‘the special plenic areas tis also possible to book sguded safaris, Do not give food. tw the animals because it ‘changes the animals! natural habits and can produce aggression, Forest and bush fies area ‘major danger, especially ring the dry winter months, So dont throw away burning matches or cigarette ends, ‘Always protect yourself fom the sun with a hat and sunblock. Most snakes in South Africa are not poisonous but watch where you put your hands and feet when fn safari, Malaria is stil common inthe “Mpumalanga region where the pak s located so take precautions. anger haven he ma of. ss ion era webtask Health and safety advice 112 What health and safety advice Is there onthe internet about your city or country? Do you agree with the advice? Write your own advice for visitors.reading Guest questionnaire 113 Read the guest satisfaction questionnare from the Safar Experience Hotel. Match these quotes with what the guest wrote inthe questionnaire (1-6). 2) There was a diy black sing around the bath and | had wet towels fora week, ) couldn't slep at right because it was 50 hot. ‘© We waited an hour forthe bus to arrive because we were told the wrong tire ‘d) They never sad good morning or smiled. One porter told me he was too busy to take my luggage «) The guide wouldn't go anywhere near the animals. He didn't even know what some of them were called 4) had to wal forty-five minutes fora sandwich, When i came, it wasnt the one lordeed {his questionnaire We aim t provide you withthe best accommodation nd service possible Many thanks for staying at the Safari xpesience Hotel Reception Poor Average 00d ‘We would be grateful if you could spend just afew minatesof your time completing Reception desk Concierge Comfort Chanbermalds Maintenance Quality Waiting stat Laundry a) L pean Excursions oor ‘Average Go0a Quality 0 oO Please leave this questionnaire at reception when you check out. Thank you,listening writing When replying toa complaint abways: «= show sympathy + apologise + give an explanation + promise action + offer compensation @ Service and stey Giving reasons 14 Listen tothe staff ofthe Safa Experience speak to Paul, the ‘Manager, about the problems. Match the explanations tothe action that Paula needs to take. Who did she speak to? a) need for traning in customer relations by update brochure © Improve restaurant service employ moce staff 4) employ more experienced safari guides Letter of apology 15 Complete Paulas eter of apology tothe guest using the following expressions. please find encosed we were very sony to hear Wwe need to improve we apologise for ay inconvenience we would lke to offer you unfortunately Me Roy Petersen 122 Ocean Drive | Jaeksonvane USA 10 October 2002 Dear Mr Petersen, _We were ery sorry to ln mat you were unhappy with the Safar Experience Hote, We always ty to make al ur guests feel ‘welcome and t provide quality service ata times. ‘Wie have spoken to the staff involved anit seems that we were ull ‘ook at he Hie yOu S96 one SO guide was unwell but has now returned to work In addon, a number ff our sat were not on duty becaise ofthe local holiday We als take pote ofthe fat that ene fate, _— our new brochure with {he correct pices end times for Safar excursions 8 double room fr one night at no charge im compensation, Once again, earns wal sey we Safar Experience HotelEast meets West = Turkey 4 Look at the pictures of Turkey on these two pages. What kind of tourist attractions do they show? What makes Turkey a popular holiday destination? A radio programme 2 Listen to the frst pat ofa radio programme about holidays and ‘complete the table. listener 1 Istener 2 lstener’3 destination Cort, ae 2 Now listen to the next part ofthe programme. Are these statements true or false? Correct any false statements. 1 Turkish beaches will be very crowded this year. 2 Lisa thnks Bodrum is the mast intersting place in Turkey. 3 The name Pamukkale means ‘Snow Cast’ in Turkish 4 You can't sim in the natural pools of Pamukkale 5 Usa thinks Turkey will be one ofthe top ten tourst destinations this year. 6 Holiday Options ha leaflet fr listeners who want information about Turkey.© cast meets West 4 We often connect words by not pronouncing all the letters. Listen to these sentences and mark the connected words and any letters which are not pronounced. 1 Good moming and welcame to Holiday Options. 2 Oh; ithas got to be Majorca | lve i 3 I've been to Majorca twice now. 4 Do you think Turkey willbe popular this year? 5 And do you think Turkey might be a hot spot? '5 Workin pairs. Which Is the best tourist resort in your country? Consider the following and choose the most popular three resorts in your class. type of tourism accommodation and facies value for money transport location ‘A Neral os at ParuileLanguage focus Predictions and intentions We can expres flute predictions ond intentions inthe flowing ways s0ing to +iniive we use going ofr stong predictors based on present evidence Research says more people ote going fo book special acy holoy in Ute + We ao use going to for ute pions 1m going 0 fy Yo Daan, jive ready bought he ecko + When we use going fo + go, we offen crop the inf At of people ae going fe (ge fo) Spat, Tener and the Bole nc we / won tive ie use wil wont fox rectors, wih or wihou! present evgence. {inks mere fu wl vi Tkey his year. | sne mins reboot won't be as popuer as Spsin er Greece | | + Wes us wi won for decsiors made ot the me of speckng {don't have @ favoute ese bu probably go othe Mediterranean again. ‘may / might + inative |= We use may oc might whan we are not sure what wil happen. ea thnks Turkey might be ane ofthe fp fon hota destinations practice 6 Waite predictions about Turkey. Sometimes more than one answer is possible 41 The metro system in Istanbul °.901"6 10.0E.. (be) extended. 2 thik the metro replete old trams in Itanbul 3 More new restaurants and hotels (be) bal to accommodate the increasing number of vst. 4 They announced that the Intemational Sling Races —--—--—~ (be) hel again at Prince’ land in Jy 5 though Ankara is the capt of Turkey, t-—-——---— (ote) a8 popular with tours as stanbul next year 6 Have you seen the weather forecast? They say thi sumer -—n-—nenn he) realy hot with temperatures of up to forty-five degrees Centigrade 7 Many locals === (00/slay) nthe yin the summer ~ they (probably go) othe Bac Sea beaches ; 8 atanbul sn Qrobably Keep is mic of Asan and European eutures© cost moots West speaking Shopping in Istanbul 7 Work n pas. Lok atthe pices. What kindof gts or souvenirs ‘would you buyin etanbul's markets for he following people? younger brother/siter aunt and unde a dassmate mother and father an elderly relative your teacher What to Buy in Istanbul TH ITS ENDLESS BAZAARS, makes, shops and eee ny rained | eect lage ©. Eildon Sipvesaecmees ro 2 ee ae oes ma” ‘sete fy eee Pam ster and her tera Ape andere cores Jet afd fom or Hf ey ff neu ret webtask Traditional gifts Find Information about traditional gifts from thee counties of your choice. speaking 9 Workin pls. What ate your partner’ plans for his/her next holiday? Where and when length of stay transport the weather holiday activites, accommodation foodlistening The future of tourism 10 Usten to four experts in the travel industry make predictions forthe future of tourism. Match each speaker to one ofthe following subjects. anew type of tourist, ©) technologial changes b) changes in the type of holidays) changes in developing nations 111 Usten to the four speakers again. Are these statements true or false? Correct any false statements. 1 There will need to be more holidays for older tours in future. 2 People wil take longer holidays in future. 13 The cost of travels predicted to increase. 4 The market for tourism wil only increase in western counties. 5 The majorty of people will not want mass-market holidays. vocabulary Change words 12 Match the words with opposite meanings. 1 go down 2) fongte 2 further “8 increase 3 more © worse 4 growth nearer 5 short-term 2) ess/ fewer 6 better 1) reduction listening The Hermosa development 13 Hermosa is «beautiful sland whose government wants to increase tourism, Look atthe map on the opposite page Listen to a development proposal and mark the sites onthe map. Then answer the questions 1 How wil vistors gett the sand?” 2 Where the new resort going to be but? 3 What wil he new vistors centre have? 4 What types of accommodation wl thee be? 5 Whats the main benefit ofthe proposal? Professional practice Giving presentations (1) Look ot the Jopescipt on poges 187-188 ond complete these phrases. * Introduce yours and what you axe going to tak about tm Carlos, ee FMM,2 IM@MBEF OF oun the Hermosa Tourst Boord. sone Ob frOpOHO OF @ NeW fesoX On the hand os how touts wil get fo the stand. ‘ne location of he new reson. nnn O€eomimnedaon. g pret te cronooe ‘nd dsodvantages of each point = ‘nomen Be monuments ave the most famous sigh. * give yourconciison -—mennn~ We Ink thatthe eset y the manumentsis he best option,speaking 1 Lookat the pictures. Who ar the people and what are they doing? reading Check-in procedures 2 Read the Information webpage opposite and match the check-in procedures with the pictures. 3 Read the webpage again. Are the following statements true or false? Cowect any false statements 1 You have tobe atthe aiport ninety minutes before you fight. 2 You mustn't put your name and address on your luggage. 3 Its nat a good idea to have old labels on your luggage 4 You can't take any obec onthe light that aren't yours 5 You can take medicines and expensive objects on board with you 6 You can take a chi’ toy gun on the fight with you. 7 You must make copies of your software before you fy £8 You should look at the destination tag deta on your ticket,© Window seat or aise? BRITISH AIRWAYS CHECKIN INFORMATION FOR PASSENGERS Fer al domestic ana European fights, checkin ison and half hous before departure. For iteration departure, checkin two hours before departure, You mus check wth the recommends time before your depatire | Your tagsge mast be securely closed and locke. 2 Every pce of your checked baggage mut be beled with your ram and destnatonaderess We sage sel ‘Should sway be put ine each pec of bags. ‘You must remove al ld desiston bes rom preous rps Od bls may day you baie Do net cary undentied objects fr other people ‘You may cary parsnal terms ae cabin bagage Arh Atay recommend pstenger ince important doc ments cash vasble tems, medication and Estos (porate computer) in the cabin baggage. Do rat pack ‘ese your checked Dagan. Bish Aways recomend passengers do not cary te wich ae considered a secur rkin ther cabin baguage (eg Scars ves or star ars). Brin Aways recrmmend tat l sofware on laptop computer is backed up before taellag Eich tem of checlasd bageige wll pena esaton tg showing your fight number anda secon wl be attached to your ean Please check tat he tg shows he corec destraton and fight ruber “The departure gute for Bich way ihe cose en minutes before the arf departure ene arate ara atthe gte maj no be alowed to bow vocabulary Check-i 4 Match the words and definitions. Use a dictionary to help you 1 departure lounge a) bags that do not go inthe passenger cabin 2 delay 1b) area where passengers wait 3 cabin ©) connected 4 valuables, 4) slow down or cause tobe late 5 checked baggage _«) security area where you get on the plane 6 attached 1 things that you own that costa lot of money 7 gate 8) get ona pane, tain or boat 8 board 1) area inthe plane where the passengers st speaking 5 Workin pars. Student A you are the check-in altendat. Tu to page 117, Student B you area passenger. Prepare a short dialogue going through the ecaity procedures In the leaflet. Then present your dialogue to the las.Language focus Modal verbs (obligation) don't have fo shoud /shouldn't have fof must/musin't aR ee va ia mt ve or seng cbt Youmvun dard pdt ake of or ence (en eal yo ch rapa reer rae eee tore eee omen oven cary dongerow eres h your goat. + we wre tod shut song recormendalon er oa Ctr cow tlt be Hen and go eam water Youur’ at os moc fc orca on fe AG + ve ea dot hove 9 erring a at eceay, Nalco Gord chseek is Nad geen ee a [Amie ac anaerher a eae OAc ea > For more information tum to page 129. {© 6 Match the safety symbols withthe regulations. 1 You must fasten your seatbet. 2 You can't smoke on this fight 5 You can’t use your mobile phone. 4 You mustn't inflate your life jacket while inthe alcraft. 5 In case of emergencies, you should take off high-heeled shoes 66 You should put any excess hand luggege under the seat infront of you 7 You have to put hand luggage in the overhead locker 8 You mustn't Block the emergency exits\ © Window seat or aise? speaking 7 Workin pars. Student 8 tum to page 11, Student A, you area fight attendant fying to London from New York, Use this information to answer ‘passengers questions abovt varius procedures on board the ara + non-smoking fight + no seas avilable in busines cls or economy ass passengers + vegetarian meals must be booked in svance © ifovethead locker for hand hggage fl pt under eat + no mobile phones phe na probhe + landing card necessary for non-EU tizens Flight information 28 Look a the flight informaton screen and answer the questions. 1 Whats the abbreviation fr Newark akpon? 2 What isthe abbreviation for London Heathrow? 3 What the abbreviation for ‘operate by? 4 How many diferent anes have fights o London? 5 What deste ste) mean? Departing fron Weu York on Sunday October ? 38.35 Ob.35e EUR UR DN BOARDING 38.55 Ob. 55 CUR LMR AA 02 > eas i it ae ea ee : Sines wage UG sso listening Now listen tothe sport announcements and complete the information. writing, 9 Work in groups. What advice or information would you give to a visitor ‘to your country? Make a short information leaflet for tourist. + make alist of dos and don'ts ‘+ put them into groups and a logical order + think about the design ofthe leaflet + draw your leaflet + discuss where you would make the leaflet availableCabin crew training 10 Listen to David Tor, a BA fight attendant, talking about his five-week taining course. When does each part of the traning course happen? How ta read an airline ticket Different sypes of airerat Colleet new uniform | Safety and emergency procedures Emergency Medical training | How to serve food and drink } lent real Might 111 Listen again and answer the questions. 11 What safety equipment does David talk about? 2 What i a ‘mockab’? 3 Who act as passengers? 4 What type of emergencies do they practise inthe "mockabs'? 5 How do the trainers simulate an emergency inthe “mockabs’? 6 What examples of medical emergencies does David tak about? 7 What do trainees do inthe ‘mockab’ inthe final week? 88 How long is the probation period?listening speaking £20.00 / $30.00 Sangean © Window seat or aise? Selling duty-free 12 Listen to David sell in-flight duty-free to passenger and answer the questions 41 What sizes the perfume bottle? 2 How much eit in dors? '3 What types of cuddly toy are there? 4 Which toy does the passenger buy? '5 How much did the passenger spend in total? Pte 113 Workin pais. Student A, you are a flight attendant. Tum to page 118. ‘Student 8, you are a passenger on a flight from the USA. Look at the duty- {re brochure and buy something. Ask to pay in dollars. £20.00/$30.00 Gree oe Sadar core | AOR ) £59.00 / $88.00 Diese Sunglasses =~ hat egauroen ener £48.00 / $72.00 Sere See ae £1000/$15,00 rege £20.00 / $30.00 cee = Ze eas Srush Aways Model Areausiness or pleasure? speaking, 1 Work in pais. Look atthe pictures. What reasons for travel do they show? What other reasons for travel can you think of? 2 What are the needs of these types of travellers? Think of the following. transport accommodation catering entertainment 3 Work in pais. Discuss these questions. 1 Who travels more frequently, @holdaymaker or a businessperson? 2 Is a business traveler more likely to use a scheduled or charter fight? 3 What kind of hotel is a busines traveller ihely to stay in? 44 What forms of transport ill a business traveler we? 5 Why are busines travellers so important to travel agents, alines and hotels? vocabulary Hotel facilities 4 Work in pairs. Decide which hotel facilites these symbols represent. 2 eax DS (2 el 3] ih aes a impor hotel ss thy aon ses tp? - Mia teas oe impotent es peopl ven cng? 6@ Businees or pleasure? reading 5 Complete the webpage forthe Frum Hotel in Cracow with the following tes. (Meeting faites Accommodation Facilites Location Dining Leisure ___.boeation “This elegant, modern hats conveniently situated onthe right bank he Wa Rr, offering the ‘magniient view ofthe Royal Caste on Wawa land Ska meseval church, An ideal oeation| {or sghtseeng and for sng the cal busines, shopping and entertainment areas. Aiport TS, rallaay tauon Skim oldtown 15m “he Zygruniowstat Restaurant Serves dshes of Posh andinternaona use. Roofepcffee shop bar, lar, ghee. Food for vegetarian and eter Speci ces aval, ‘The hotel offersnineteen single, 244 double rooms and thiteen suites looms are equipped with satelite TY pa TV, decal telephone ar condoning minbar and room sare. Thre are non-smoking roms and roms fr dsabled persons. ‘The leisure facities ofthe hotel include a sun teace, Indoor swimming poo, saun, Solar, mas sg, tennis courts, minigot and casino ‘Our business centre offers afl range of secretarial services. Currency exchange, hairdresser, ‘lower shop, newsstand, perfume counter at gallry,babystg service, laundry servic, ave sence offe, outdoor parking and hot! as Pets are alowed. ‘Atour quests disposal are rine conference rooms and an exibition area, which are able to ‘commodate up to 600 people. We fle the highest quay conference equprent vocabulary 6 Complete these sentences using the alcsed words om the webpage. 1 some rooms are £04 wih enoder sockets and fax machines 2 The eens Fstaurant has a fantastic view ofthe cy 3 The hotel professional interpretation and transition service. 4 Thee 6 & coon F conference equipment 5 The small conference oom is 4 maximum of 100 delegates. 6 Vegetarian... are aso available. 7 There are Both en BA nation areas. 8B There is & BUSINESS COME ou anmnne OM 9 aM tO 5 pom.speaking Recommending places to visit 7 Work in pais. Look atthe pltures of Cracow. Find out which three laces your partner would ike to visit and why listening Where to go in Cracow 8 Listen to a hotel eceptionst recommend places to visi in Cracow. Which of the places above does he recommend? 9 Usten again and answer the questions. 1 Why hasnt Laura gat much time for sightseeing? 2 How long wilt take to see the sights at the Wawel castle? 3 Why does the receptionist recommend going early tothe caste? 4 What type of place is Pod Baranami? 5 Why doesn't Laura want to go there? 6 What does Laura decide to doin the evening? 110 Look at the tapescrpt on page 139 and underline all the phrases for raking suggestions and recommendations. ree ke cee en nae) + We use can for poisle options or mpl facts | you wan! fo vist Poland, you ean fy fo Warsaw or Cracow, + We use can / could for suggestions You ean [could have lunch ino café in the main square + We ean ako use might fo fecommendations YoU might want 1.00 waking in the Carpathian mountains + We use an infinitive after modal vars but without fo, You ean /eould tere a cay and fave} around the lakes >> For more information tun to page 128.@ Business or pleasure? listening Wawel Hill Street-by-street: Wawel Hill —— Temas cepa tease ts Newt a fine sascllecton andre roy ir tmosphere: To savourit unhindered by Teen tage owes you hou plan an eu State of TadeueeKodcnarko 1 Royal Castle ‘restate of Kats and at ‘tte Cote cade he intern eth | Assumption 5 a ‘he croc o We Cat ‘ecto ape aa sald oscars | ASA Day Ne) 1 Cracom Cathal Mee rineendcetary fovephanuo ae en of eke he 11 A tourist follows a tour of Wawel Hil. Listen and match the events with the dates and periods you heat. Where in the picture is the group standing? 1 Vistulan people inhabited Wawel Hill 1 in the 20th century, 2 The castle and cathedral were bul | b) inthe 17th and 18th centuries 3 Warsaw became the capital of Poland ‘-<) in ancient times. “4 Wawel Castle suffered political conficts 4) atthe beginning ofthe 17th century 5 Wawel Castle was restored ©) In the late medieval period onset Day ‘orp Chit Tha weeks serine ‘nd tc Orca eee een renmas 258260 Dragons air Prion conto unter toroentng Rime and sults farting ago mucho aon speaking Cracow by night 12 Work in pairs. Student A, you are a hotel receptionist in Cracow. Turn to page 118, Student 8, you are a guest t the hotel. Turn to page 123.Describing conference facilities and services 43 Look at the fax describing the conference rooms ata hotel. Which floor plan was with the fax? ‘To: Ms Laura French ax: 0034 208 491 445 From: Sales Office ate: Tuesday 12 September Subject: Conference facilities Pages: 2 Dear Mis French “Thank you for your email and you interest in our hose. Is my pleasure to send information on ‘ur conference facilis along With a floorplan. ‘The hotel has taal of 700m? of conference and banqueting space. The Conference Centre is located on the ground floor. It consists of nine meeting rooms, including the Grand Hal balioom, ‘hich is able o secommodat upto 600 people. The room can be divided into thre separate Sections. Next to the Grand Hall thre are four banqueting rooms, with capacity fr about fifty people each, They ean be connected to create larger spaces. There are also two boardrooms for Smaller groups, The whole conference cenge i ir conditioned. Five rooms have daylight. ‘We offer ful rng of technical equipment including overhead projector, slide projector, ‘microphones, flip chs, ectem, audiovisual equipment, satellite link, intemet acess and computer real. “The support services at our guess’ disposi include: secretarial services, conference coordinator, interpreters, printing service, Florist transportation, photographers and catering services. you have any other questions, please let me know. ‘With kind regards, FRoatte. Katarzyna Zarek (Conference Bookings Manager)vocabulary Conference equipment 14 Match the technical equipment with the pictures. Which support services do you think are essential? Which are optional extras? overhead projector microphone _lectem satelite dish {ip chart video conferencing equipment slide projector computer Peer ey Look atthe fox on the opposite page anc complete Mese pases. + opening. fax/ ema Deor 2. Madam, Der MS/MS) beginning he body of a fox TMK YOU TOF YOUF ns OPA YOU Ii my ssn 10 Send you information lending the body of a fox TOU nnn MY IPE cs PMBOHE ———- ‘Please do not hesate to contac! wif you have any questions. We look forward o hearing rom you. closing a fax Yours sincerely fahuly, Wh nnn FeO, ‘writing 15 Workin pairs or small groups. You recive a fax asking about your hotel's conference faites. Wit a reply and include the folowing information, Use the fox on page 111 to help you. + flor pln forthe conference roms + number size and capacity of conference ooms © Suppor sences and equipment avaliable © Business or pleasure?Consolidation @ Giving advice 41 Complete the advice about youth hostelling with the phrases in the box. best to shouldn't best not to recommend a good idea to avoid 1 1852.g004 idea 10 book youth hostels in advance, especialy those in main ties 2 its {get hostel membership before your tp. 3 its cany alot of eash on you. 4We you take traveller's cheques with you and keep them in @ money belt 5 nun taking a sleeping bag. You have to use a sleep-sheet 6 You take alot of cothes with you because you won't be able to ‘amy your backpack! Past simple and present perfect 2 Complete the text about Yukio’ inter-ralling holiday with the past simple or present perfect frm ofthe verbs in brackets Joand his and Frence on the wey back home. Yukos fiends ore friends (rever/be) 10 ‘rovelng around Berlin before. Yukio (G0) M0 Canal Europe by Beinn the spring because his grind is train.So for they studying there withthe rasmus (os 08°» exchange programme. Poland where they Yk ea) Fronce a few times He (rive) : ~ game sightseeing in Cracow end (slay) from Spin fo Pris last summer. Paris very the mountain in expensive but he always stays wth his brother Zakopane. They (ot visi) ——— who lives there. His brother Kazu, (work) ‘the Caech Republic yet, Theyre gong Yo say in "ina hotel n Pari sce Progue for afew days. There probably not/be) finished university. Yuko Vive). =" any time to see Budapest in Tokyo all his fe but he would like fo work but Yukio would lke to go there inthe future. bread when he's elder ‘Yukio and his friends are stopping in Germanyspeaking 3 Work in pars. Find out the following information from your partner. + How many foreign counties you/ go to? + When /you/ goto -? + How long you stay there? + What you /do there? ‘A European tour 4 Work in pais. Label these countrles on the map of Europe. What tourist trations do you know of in these counties? ‘ Htaly Poland Spain the Netherlands Germany 5 Plan a two-week ral rip around the five countries, starting on Saturday 417 May. Think about the following detalls and complete the Itinerary below. + where will your train journey start? ‘which countries wl you visit? how long wil you stayin each country? ‘which places would you most Ike to vist? ‘where will your train journey end? speaking 6 Now talk to other student in the clas about thei plans. Who are you going to meet on your holiday and where?reading Job applications 7 Match the jobs with the advertisements. karaoke singer | hospitality staff watersports instructor trainee croupier tour gude and shark feeder Have yeu got the vice of on ‘cng? A poplar pub ype s oking for female ‘Sages oertertain Tokdoynaker Sex Weal Aberin Fst Se emcees net pein occ sauce A For mote information umn te page 129.@ Te great outdoors practice 7 Complete the sentences with the correct form ofthe present simple or the present continuous. 1 The guided tour (start... in half an hour 2 We (take) the bus tothe arport tomorrow morning 3 What time the Edinburgh train leave) ? 4 They (go on) holiday in June tis year. 5 When (the hotel close) for the winter? 6 The next couse (start) ‘on 15th September andi (not finish) nnn unt February 21s 7 When (you /come) to London again? 8 What (he /d0) conn this summer? & Look at Mr Gould's posteard from his tour of Mount Cook and complete ‘tusing the present simple or present continuous. : —prewen iain ite mae | hight ond it ats nearly analog The pce | (stop over) in Kensie in Bangkok nd Delhi on Lis Me I. Our ov Ded (net) eee 5 Perey Rad sie et) vith his family for Edinburgh M4 hon we get back. What (you /do) FH aR nn! fi yn a a hen we ge hme, 8 Yee? 1 phe you Al he bese Stuart | speaking 9 Workin groups Find out about the other students plans and arange- rents for oda, tomorrow, ths weekend and their next holiday. today | tomorow | the weekend | next holiday Student A Student 8 Student C i workingvocabulary Excursions 110 Match the pictures with the types of excursion bungee jumping | rafting mountan biking whale watching hot.air ballooning 411 Work in pais. Student A tum to page 124. Student B look at the Information below. Ask your partner questions to complete the information. 7) Tew ed Acrivvies Duravion Price Deparsure mes (days) Wiheewater cating Nes Wheenater =f 550m & 150 pm Kove ' 5199 2hows 8125 by nv Sipe c Draws by nv Mountain bing - Fightseeing Lake Waktpe Tors Remarkable Moumeans ase 1b 2002 - 50 aprender 20 sapere ng if eo ar em nae 112. Work in groups. Use the information on this page to design a five-day Itinerary fora group of four young people.@ The grat outdoors eee eee) ‘hs folowing phrases ore useful when checking ond confirming information. ‘+ repeat the important dates, ies and prices Customer irs PTCO180-02. TWavel agent So thats Prco1a9-02 + give youre otitte time to check information (One moment, please [jst check that (or you! + confirm bookings in wing [Ulsend you a fax an email today to confim those changes. + check spelings ond numbers that sound the some | ts that P for Poland orD for Denmark? | Samy. ie you say tity Five-oF listening 13 Listen to the telephone conversations and complete the Information 1 Reseraton number; 2G O27 2 Castorer name = 3 Via cad uber 4 Reference number, 5 al adress pronunciation Numbers and letters 114 Match the questions withthe answers. 41 Whats your email eon 2) I's 611 385 029, 2 What's your mobile phone number? } by Its S-P-RHLN-G-FLLE-LD. 3 Whats your date of bith? ©) It's gloria.gomezamtp es 4 How do you spell your sumame? _¢) Its VI0s4887350. 5 What's your passport aumber? ) ts 21 February 1978, "Now workin pars. Ak and answer the same questions. speaking Changing a booking 415 Work n pais. Student A, you are the travel agent. Tum to page 119. Student 8, you ae a customer. Tum to page 123 and change your booking. 116 Write a fax/email confirming the changes tothe booking and the new travel arrangements, Use the fax and email on pages 111-112 to help you. Pee) ‘The folowing phrases are useful when confiming changes in wring, With reference to your phone cal today. 11 We exe wrtog to contim the changes fo your booking, The fours for five days. depating fom... on | We nope you enjoy your tour with2 = B is 2 is E - speaking + Look at the picture. What ar the people doing? What other winter sports can you think of? vocabulary 2 Match the pictures below with the words inthe box. drag lift chaiift cable car snowboard skis bindings boots poles gogales helmet gloves ies ski pass MOREE aoe istening Ski resort jobs 3 Listen and match the speakers tothe jobs. Would you like to do any of these jobs? sk instructor chaiift attendant sk hire shop asistant cafeteria staff resort representative 4 Usten again and answer the questions. 1 What sk equipment is mentioned? 2 What should you do after you sit down on a chai? 3 What I the person leaming to doin the sking lesson? 4 Whereis the entertainment? 55 What can you buy inthe self-service area?Oviner noiays eee ey We use imperalves to ive insructons. ‘Put your pass info the machine. Woteh me. Don't bing wet ks into the hotel. ‘Be caret no! fo crop your ski poles > For mote information tum to page 120. vocabulary Giving directions '5 Match the pictures to the direction in the box. oleft goright go-straghton go upstaks go downstas speaking 6 Workin pis. Student , tum to page 120. Student 8, you work on reception at the ski lodge below. Use the expressions in the box above to glve your partner directions. Then ask for drecions to these places. dining room lounge locker room resort reps office Main entrancespeaking 7 What specal sporting events usually take place In your country? How does the city or area prepare forthe event? reading & Choose the bes tie fo the online article. Give reasons for your choice. US/UK English «a condominium =a fl torun = to cost 1 No hotel rooms for Winter Games 2 New hotels In Salt Lake Clty 3 Overbooking for Winter Games ‘Save tey ao ose! erect fr rs tea cea row ri rr Org kane ss eta arg Oho Pa acon cot a 10019 moran $800 A Carer ‘9 Read the text again, Are these statements true o false? Correct any falze statements, 4 tis easy to find rooms in Salt Lake City forthe Olympie Winter Games, 2 SLOC says there ae tll rooms available inthe Sal Lake area, 3 Most visitors wil tay in private homes or apartments 4 There are about 8,000 hotel rooms for journalists and Olympic oficial 5 Rates for private homes and condominiums are cheap. {6 Olympic visitors are prepared to drive long distances to the games© Wine holidays ees + We moke the passive by using the vero be + the past portipe ‘Mos o he clys hotel rooms were booked some lime ago. + We offen use the paisve for desebing processes, Some rooms ar reserved fr guess who ave buying Ovmpic packages + We use by to show the person oF thing that does the action, ‘Many ofthese rooms are ateady booked by joumalss and offal >For mere inormation fun fo page 120. practice 10 Complete the text with the present or past form ofthe passive. ry pronunciation The /0/ and /6/ sounds 1 Listen tothe pronunciation of th in these words. Which words have the {o/ sound (the) and which have the // sound (think)? ths thanks thing weather tity dothes fifth thee speaking 12 Workin groups. Imagine the Olympic Games ar going tobe held in your county. How would you plan forte following? choosing the best ety ascommodation special preparations transportvocabulary listening ‘A A nha resort eprecnave 13 What entertainment and activities do hotels and tour companies usually organise for holidaymakers at a winter holiday resort? Entertainment 14 Match these words with their definitions. 1 demonstration) a) entertainment at a theatre or on television 2 exibition b) explanation to show how to use or do something, 3 show ©) musical group that are playing in public 4 arts and crafts d) game of questions to find aut who knows the most 5 race ) products made by hand 6 competition 1) game to see who i the fastest 7 quiz 28) public display of products or works of art 8 lve band fh event in which people try tobe the best at somethirg 15. Melanie Isa resort representative for Inghams, a UK tour operator. Listen ta her describe the holiday entertainment and complete the programme. ¥ PROGRAMME OF remng sunday = Weleome, meeting Mendy SM scat 3 “hesday ° Chverensrace = Wsasdey Sh sche so Truray SH sohoat ogra race Ficay Sw schoat - nts aetna ar sutjcto change. 16 LUsten again and answer the questions. 11 Where i the welcome meeting? 2 On what condition can children go cross-country skin? 3 What is ‘snowshoeing’? 4 Whereis the demonstration of new ski equipment? '5 Who can take part in the torehlt descent ofthe mountain? 66 What i organised forthe farewell party? 7 Where should people sgn up fr the actives?speaking writing Winter rodays Pee ec ee The following phroses ore useful when seling optional extras + tways be enthusiatc fs ots of fun ‘20pain what is ncludedt We'l organise the re equipment Weil provide the transport from the hotel a! & pm. show intarastin he customers needs Yeu don't have fo be e sie to fake par. CChitaren ean come along. explain what the bene ore We're offering lots of super prizes. 117 Work In groups. You area rival representative in the same resort as ‘Melanie. Design a seven-day entertainment programme to win customers ‘rom Melanie, Prepare your programme and then present it tothe group. 118 You receive this email from a tour operator. Write back giving details ‘of your entertainment programme and prices. Use the emall on page 112 to help you. ee RT Sa ee — Evers. is) Ee) Dear Sir/Madam 1 am writing to engi abou your enteriinment programmes at the resort. We trea smal package tour operator and we woud be itereted in the possiblity of ncluding your entertainment programme a part of eur package holiday would be very grateful f you could send details of your programmes Including times and peices "ook for to hearing fom yo. Best regants Jolie Linden Business Manager ‘Snow UnlimitedLand of smiles Thailand 1. What are the tourist activities on this page? What benefits and problems does tourism bring to country like Thalland? 2 Match the words withthe definitions. Use a dictionary to help you 1 ecotourism — a) place where people often go for holdays 2 rubbish =.b) environmentaly-tiendly tourim 3 expedition ‘2 person who tris to protect the environment 4 conservationist d) long journey toa dangerous place 5 resort €) thick tropcal forest witha lot of vegetation 6 ecosystem A) things that have been thrown away 7 envionment) how all plants and animals relate to each other 8 jungle 1 the conditions thet plants and animals ve ia Read the text on the opposite page and decide where it came from. 2) newspaper or magazine b) holiday brochure ¢) guidebook on Thalland ‘Now read the text in detail and answer these questions. 41 What damage does mass jungle trekking do tothe environment? 2 What pollution problem does Meeya Hawa mention? 3 How i the Kirwong Club trying to protec the environment? 4 Why does the dub charge so much for the fourday trek? '5 Why do you think TAT wants the Kirong Club to drop the price? 6 Who does Nipat Soonpet think i responsible for the damage?@ Land of smiles ELOTOUKISM (NW THAILANP Terentia tina der inhuman loo ingle rls, saba ding ond or __Kiriwong, the vilogers hoe sre en Ector Cb cexpedtons a ‘notre ours But he wit rds protec he environment The cb has i populriy of hase otitis hos lait the ruber of mountsin rks to ony they 2 benefit = attraction conserve . enact destruction speaking 6 Workin groups. Discuss these question. ‘+ How do tourists damage the environment in your country or region? “+ What types of ecotourism are therein your country or region? ‘+ Do tours have to pay a fee to enter national parks and other green areas? + Do you think nature should be fee for everyone? [is eeereading Thai culture 7 Work in pars. Read these statements about Thal culture, Discuss whether you think they are true of false. Then read the text below to find out. 1 Thais are very friendly people. 2 People in Thailand like to argue passionately 3 There ae many different types of greeting (Wai in Thala. 4 Foreigners shouldn't use the Wai greeting 5 Thal children are greeted with a pat onthe head. 66 Women shouldn't sit next to monks, 7 The monks are part of a very small religious order in Thaland, 8 You have to wear special shoes when visting Thal temples. Etiquette WuaaxD is often called ‘the land of smiles. The Tals, who are very friendly and help are easy to geton with. They’ are very tolerant and wil ry 1oavold arguments and public confrontation. ‘who is greting you. You shouldnt ‘Wat children or workers such her When traveling on public transport, women should not st next oor near a monk: Most teenage boys become monks for BODY LANGUAGE 2 few months, which is seen as evexrovcn someones bead, | lucky for ther families which isthe most sacred pattofthe body forThais,nat__ | TEMPLES ven a childs. Thal think the feet, are the lowest par of the body So you should never point your feet wards someone or put them ona table. When you visit = GREETING PEOPLE, temple, you have to kneel with veeTius cree, which is | YOurfet facing away from the ‘own asthe Wa consists | Buddha which sa sacred image. Too sou ake off your shoes ‘when you enter temple or that There are some areas of temples that women cannot vis. of putting your palms together nding them towards your | MONKS. tin Te Waicomestoman | 7) fon avery fancient greeting that used to pected institution. Its show that people were not the next most important part of carrying weapons. The type of | That society after raalty There Wi you do depends on your are some taboos wien dealing, class, age and gender. fyou'ea | with monks. For example, a foreigner and you're notsure | monk mustrt touch a woman or what todo, just copy the person | receive anything drety from\ @© Land of sites eee ce ae Look at the examples and complete the information below, Songiran © Thal festival which that celebrates he Bucanst New Year. || Ament sa man whe /that performs regious ceremonies We use hich oF for dafiring things and peopl. We se for Obj2C18 aN 0 nes FOF BEB, prictce 9 ith Yeor tonne! ten + vassal sl a il 2 ic cnt per ema. 2 epee wots ower nocd ) owe mo rset sles 3 Toca atoston npr hart te Wel erenge sican pei namiaie dueiaeeresicee 5 Ontwolewie you ata cies ~ wb get b Th wae Ee ees + We also use which or who when we want fo give extra information. {The extainferraton i showm between commas The New Year whieh ian infemational fess celebrated in Apri. The Tha, who are Buches, celebrate mony ciferent estval. > For mote information tun to page 120. ‘9 Underline the defining and non-defining pronouns In these sentences and add any necessary commas. 1 The Wai.which ithe traditional greeting, involves puting your palms together. non-defining 2 Its legal to citcise the Royal Family which isthe most important, Institution in Thaland, 3 Forelgners who are used to quick service in restaurants shouldn't show Impatience or they wil be ignored by waiters. 4 Monks who never return the Wai greting are very respected in Thalland, '5 Never step ona temple threshold as Thais believe that one of the nine spirits that inhabit a building ves in the threshold 6 The Thal national anther which i played tice a day in public parks and buildings is also played before cinema performances speaking 10 What kind of etiquette and customs are thre in your county? Think bout the folowing. ‘greeting people body language dress code communicatinglistening A holiday in Thailand PROFESSIONAL TIPS + be welkinformed about what you ae seling + advise the customer of all options + make 2 recommendation vocabulary 11 Usten to Anne-Marie booking «holiday in Thalland. What does her travel agent try to sell her? Is the travel agent good at selling? 12 Listen again and answer the questions. 1 What kind of insurance does the travel agent recommend? 2 Why sit better than the customers own insurance company's cover? 3 What does the package include? 4 When would any medical costs be paid? 5 What ee does the insurance Inude? 66 How much does the insurance cost? Medical equipment 13 Look at Anne-Marie’ medical kit and label the items withthe words in the box. When would you need to use these items? scissors tweezers plasters thermometer mosquito repellent asprin bandage antiseptic cream sunblock pocketknife WE RY 14 You ate going trekking for thee days in northern Thailand. What clothes and equipment would you take with you? Make a packing list. "TREKKING THREE BAYS / TWO WIGHTS OW | THE TOP OF THAILAND, EXTLORE THAILAND'S | GHOST MoUnTTAlN, Bot lntuAMon, EmJoY SPECTACULAR FORESTS AWD REPRESHING WATERFALLS, STAY OVERMIGHT tw LOCAL WILE TRIBE VILLAGES. listening 1 Now Hsten to loa guide teling a group of trekkers what o pack, How many items on your list do you hear? Add any other Items to your packing list.vocabulary @ Land ot sites 116 Listen again and answer the questions. 41 What kindof places are they going to vist? 2 What kind of weather and temperatures are they going to have? 3 What dangers are there going to be? 17 Match the US English with the UK English words. Us Enlsh UK Enlsh 4 asin 2) trainers 2 pants: a 'b} torch 3 runing shoes tracksut 4 inact 4) trousers, 2 Jowaing suit 6) anoak Penn ee The folowing phrases cre uaeti when giving heath odie. 1's wie /best fo ovoid uncooked food. recommend you wse insect repellent. Is essential / advisable fo foke malaria pls ‘Make sure you oink lots of flds wnen iis hot. ‘Avoid waiting / You shouldnt wk around in he midday sun Pack on anorak in ease trans speaking 18 Workin pi, Student A, tm to page 121. Student look at the ‘A gor Bai -Astas mime cur oral hada, muscle pans and ise bes, writing safety advice below and answer your pariners questions. [Now ask your partner for advice for travelling to South Africa. Ask about: personal safety common health problems for travelers dvingin South Africa safety on safari 19 Prepare a shor information leaflet for travellers to your country or area.@ Enjoy you stay speaking. 1 Look at the hotel bill. What extra costs are usually added to hotel bil? listening —GE™namiral Hotel 1 Bed and but beaks 3 nights @ 2650 7950 Room sence 235, Mitr 2 ( Telephone calls rao | Rogistaton fo 7 Tax 708 | Toa ROR 1076S Checking out 2 LUsten to Mr Collins check out of the Admiral Hotel in St Petersburg, How does he react to the bill? Why? 3 Listen again and answer the questions 4 What did Mi Colins order from room service? 2 Wheres the information about prices? 3 Who did Mr Collins telephone? 4 Why ae the phone cal from the hotel expensive? '5 Whats the corect total amount for the bil? 6 How is he going to pay the bil?< © Enjoy your soy vocabulary Currencies 4 Match the abbreviations tothe curencies and counties. To avoid confusion 1 RUR pound Russia deni eel 2US0 Se rable Eurozone counties international tree- 3 THB peso ‘Mexico leter abbreviations 4.Nz baht the UK for curencies. The 5 EUR rand Poland letters come before 6 cop 2loty New Zesland the amount 7 MeN dolar the USA 8 PLN Euro ‘hail 9 ZAR dolar South afin pronunciation Numbers 5 Listen and practise saying these numbers from th bil. 235 704 1,740 7,950 10,763, ‘he folowing checks is useul when preparing bls + void hidden extras— ques are nat happy if ey lel overcharged splay an up-to-date pice It otal imes include any exta costs ond taxes on pice Kets deci with bill uetes politely and ticity remember that guests can easly forget who! services they have used Fikat check ourrecords says here there was a cal yesterday evening. stoy calm, apologise and offer fo coect mstokes immediately (Oh yes, (do apologise, we have made a misake here. That should be. speaking 6 Wodkin pars. Student A you are the receptions tthe Admiral Hot: Look at fhe bit to page 123 and answer the gests questions. Stent, ou are the get Tum to page 121. GA ‘xamiral Hotel Bed and buat beaks? nights @ 26505300 Car pak ee in Minbar M Registration fee a Checkout 56 Tax) 36 ‘Teal RUR 6053vocabulary Checking in 7 Match the words or phases with thelr definitions. Use a dttonar to hep you. {toga —__ 8 oc doe se 2 upsell 1b) improve the category of something 3 guest registration ©) check-in 4 avaiable ) worth or price of something 5 avallablty ©) special price offered to businesses 6 corporate rate free or vacant 7 value { pumber of rooms that ae fee 8 fat charge hy convince a cent to purchase an upgraded service reading, 8 Read the webpage below and answer the questions 1 What happens ifthe best ooms in a hoe are vacant? 2 Why do guests not know that beter roms are vacant? 3 Why do gusts sometimes need bts ype of oor? 4 How can you convince a guest o book a better oom at checkin? 5 Whats another way af describing reduced pice for companies? <2 on Upseling at registration Ifthe best rooms ina hotel are not often reserved it isnot good practic. The hotel lois morey "itsls the standor rooms andthe best ome are vacant. ‘Tha registration proces an exellent opportunity for upeling beter accornmodation because: + "Guests may not know that other roms are avalabe, expecially when tha rezrvtion was made bya travel agent o secretary, + Reservations agents do not aways mention the avallablity of beter rooms r they havent ‘ena ood description of the upgraded accommodation ‘+ Guests sometimes think about an upgraded roam at chedcln Busines avers might need more workspace, eg. min: site for a meeting i there i 3 change in ther Busnes pans ‘Travelers wil sometimes upgrade accommodation Hf they are tied after «lng journey ere are some ides for upeling + Find out whether the guest knows of avalable upgrades. “Are you famlor with our exectve sites?” + Present the avalabilty of upgrades as an unique opportunity "we're offering a special ate for firsttime guess with our executive sites “For only $25 mare, can offer you one of our executive sites ‘+ Mention higher rates to show lower ates a8 9908 value for money "These rooms ae usualy $150, bt because of spell ccumstancl | > For more information tum to page 130, yractice 9 Complete the webpage withthe correct form of the verbs in brackets. p ow comers | uereoo | eo | ear ‘an Upgrade should Be Reasonable Value Hotel yor sacl out fo compan or rope for the lst epee ‘oom eter accommodation such as minute eecoe fom, 6 offered at Nahar fates However he otra cot eno ay jie For eam thera fos agus room the) — $900 and an neat 10 (08) ono $5, the ues Ba) nant oa 35. But hen 8 spc corporate at of $79 be afer — or the eget rom {he gor (ave). pay an atonal 56 fr he eee for which ght ot be good al. Many tele now inploment ft charge’ ter for sling upgrades. ote) nvnonn—nnt acOmpEHY oF romatinal ate, He Uogaed oom aWays/ Ee) good anor the gus and the hte abn 10 Use the webpage to mate condtonalsentnces ive vol a regtaton cou urge rans ‘guests be happier ee se eae ust r-book <> ‘the hotel make more mor Se tatfeam conan se) as ‘ve unl at erat, qe wl arade coos. speaking 11. Workin pais, Student A, you ae the receptions tthe Admiral Hotel in St Petersburg, Tom to page 12. Student, you area gues. Tut page 124.listening 12 Listen to Ms Reed check ou ofthe Admiral Hotel and answer pronunciation [We use shall and the fist person for making polite offers and suggestions. Shall ook you a minisute? Shalt hei you wih your bogs ste the questions. 1 How does the receptionist tart the upseling process? 2 What does he try to sll? 3 How does he ‘sll its benefits? 4 Does the receptionist complete the booking? 5 What upgrade does he ty to sell? {6 What further hotel service does he offer? 113 Listen again and complete the phrases the receptionist uses when he re-books the guest. Guest "ask my PA to book a room wihen | get back tothe office Receptionist if youlke, |. 204 Book it for. YOU now, tt won't take a minute Receptionist Do you know when you're traveling? Guest Let me check my diary Yes, une “Ath to 18th, Receptionist our nights, 2 the 18th? Receptionist Oh good, we stil have our min-suites. _——---* more, I Dear Mrs elvan, Reservation no, ASO1/9609 \oularive atthe reception desta the Sunshine Vlas. ‘We look forwar to welcoming vou Best regards, Freer Vega Resor Manager ‘am delighted 10 conf your reservation with Algarve Sunshine Holidays for wo weeks from Saturday uly ro Fray 21 lly nclusive Your vila wll be avalabe fom 2pm an check-out at 11am on the ay of departure Yout reservation number Is ASOI/SBD9. Please quote is reservation number whe Other useful expressions. Making reference ‘With reference to your emallof7 February “Thank you for your emal of 7 February Explaining the reason for iting, | am wing to confi inform you that/ apologise for enquire about Apolgising | am sory fr any inconvenience caused bythe delay on your recent fight "regret to tell you that we are fully booked forthe dates Requesting Pease quote this reference number | woul! be grateful if you could confirm offering | am pleased to offer you Referring to future contact ook forward to hearing rom you, We lok forward to your stay atthe hotel n te future Pease do not hestate to contact us if you requis any further infrmaton Referring to enclosed documents "have enclosed /attached the timetable / your tickets / cur brochure,Pairwork files Student A ‘Answer your partner's questions about Anthony Grey. Then find out the same information about James Borras. Name Same, sob: Length of service: 3 years Duties What I ike: Student A Boras, You are a travel agent. A customer phones about fly-drve deals to Tuscany. Recommend the Hotel Casa Giovane and answer the customer's questions. Hotel Casa Glovane Simply ured a ny, his Il has igh emuran and rpesens een ‘ale for one. The qe oe (pak or al eg poland super views sr te Fleet tela cata ye snd barre 209 smospere (Cos Girne nae fr cel aur wich eer Teel and mal speciesUnit | Exercise 18 Student A Look at the information below and ask questions to complete the Sun Bay Hotel register. ‘what’ the name ofthe quest in room 2? Can you spell that for me? Where's he/she from? what's his/her passport rumber? student toate of mht on thee hp Ack your pata vem tetd out hm ts feet oh ut cab et your puter hs gens npw alee MINE-SUITE “Two lower beds comertble a kingsize ‘bed @ Bathroom ith ath, shower and WC f Walkin wardrote and drawer space @ Separate siting area wth soa, ‘hair and table © Vanity table weitingPairwor es Student B ‘You are travelling to Florida and want to book a hire car. Phone the car hire agent and make the following reservation, Chevrolet Lumina with oir con. Pick up cor ok Miomi aispat on (2 Aug a 8.30 om, Drop off car ak Miami. airport on 20 Aug ak | pm. Cost. For 2 weeks? Student A Look at the information about the Hotel Giorgione below and answer your partner's questions. ‘Then ask your partner for information about the Hotel Europa e Regina. Write five sentences comparing the hotels. Giorgione Hon soon a0 Bi onsreahonigersenecom ome fl (7) BE) ME BOoeO This ea moder, recemly refurbished hott in a eligi, clourashed ‘bling. There is a spacious ception aren and bar and 9 charming garden. is comvenintly situated in the Risto aes,student A Look the pres ofan ule ttn cab onthe cus ship Arca. AS our pater estore ton et how its fret the mai suet your pate as OUTSIDE TWIN CABIN “Two lamer beds sonverable oa king ine thule Bathroom wit shower and WC. 8 Walken wardrobe and drawer space (sy chai ae and tol Vanity {able wrtng desk @ TV and radio @ Sate, hsideyer and refigerator ® Detal telephone @ Large picture Window (portboteon F deck) @ Fly sir condi TWIN AS A SINGLE CABIN Some ofthese abi are abl os single cabins Student A ‘You are going to apply fr ajob with Royal Mediteranean Intemational. Give your covering note ‘and CV to your partner who is going to interview you. Before the interview + read the advertisement again very carefully + think about why you want the job and why you would be good at it make alist of your strengths and abilities + make a Ist of questions the interviewer might ask you. How will you answer them? make alist of questions to ask the inteviewer During the interview + shake the interviewer's hand and introduce yourself leased to meet you, m + say why you would be good forthe job | tint fe good for the job because | have experience in «+ be friendly and confident + sive positive answers and be enthusiastic really enjoy working with people + ask questions, show interest and take notes what hours would work? wiould there b any training oppoctunties?\ Pairworl es Student B Find out the following Information about Anthony Grey from your partner. Then answer your partners questions about James Borras. Name: Axton Gre, _ sob: Length of service: 2 years Duties: at dar, sometimes What ke: — Student A Look a the secully procedures on page 59 and prepare questions to ask passengers at check-in. Is all our baggage securely closed and locked? Do you have labels on all your baggage? ‘When you have prepared your questions, work with your partner to make a check-in dialogue. Student & You are a receptionist at the Hotel Rialto. Deal with Peter or Amy Harrison. The hotel manager is at lunch, Listen and explain the points In the manager's note on page 39. You are notin a position to give them any compensation so tr to offer another solution. Choose one or more of these possible solutions tothe problem: 4) Explain that Mic and Mrs Hartson should contact Sunny Planet Holidays b) Offer them two fee tickets to the opera. ‘Ask them to return when the manager isin the office. €) Offer to upgrade thelr 100m tothe suites that overlook the canal ~ at an adaltional charge of 40%. ©} Contact Sunny Planet Holidays youre.CEE Student 8 ‘You are passenger on a plane flying economy class to London from New York. Ask the cabin crew about the following things: ‘change to business class? ‘where to put my hand luggage? smoke? use my mobile phone? use my laptop? {ill outa landing card if not from the European Union? have a vegetarian mea? ‘Student A You are a flight attendant on a flight from the USA to your home country. A passenger wants to buy some duty-free goods. + ask what the passenger would ike + explain that Euros and dollars are accepted but you can only lve change in Euros + conver the price to Euros if necessary + give the passenger change + thank the passenger Student A ‘You are a receptionist t a hotel in Cracow. Suggest some of these places to the guest. LAznal (Open 18.00 uni ate Alternative student pub\ Painwor fl Co Student A ‘You area tourist. Prepare some questions asking for information about some of the following: + the local scenery in general «any special star sights’ that are worth visting, e.g volcanoes, fords, et + local wife ~ you are interested in animals + national parks or mountains ~ you would like to do some walking + beaches or lakes you would lke to go swimming or do some water sports Ca Student A You are a travel agent. A customer calls to confirm the following reservation. Check the following, details and make the booking. + ask forthe booking reference number «ask what changes the customer would lke to make + ask for payment details + check and confirm the new details + promise to confm the changes in wring + thank the customer for cling Nunber of people? Accommodation? Excursions? ethos? ‘Student B ‘You are Peter/ Amy Harrison. You are dissatisfied with the Hotel Rialto, Ask to see the hotel ‘manager. You think the hotel is substandard and Venice is expensive. Explain the points ‘mentioned in your letter on page 38. Ask to move rooms. You are not prepared to pay any extra.Student A ‘You are atthe reception desk atthe ski lodge below. Ask for dections to these places. Then use the expressions on page 81 to give your partner directions from reception. swimming pool baby changing facies ski-hive office’ bar =| “fon | | ele Bla 3 ‘Swimmin ool . Student & Write sentences to describe the following items. hairdryer receptionist porter towel menu knife creditcard concierge coach backpack tour guide ls something that you use to dry your bair ls someone who answers the phone at a hotel, _ geal AaPairk flee ‘Ask your partner for health and safety information for traveling to Thalland. Ask about: personal safety when traveling / staying in hotels + common health problems for travellers avalabilty of medicines any necessary precautions Now look atthe safety advice for travellers to South Africa and answer your partner's questions. Travelling in South Africa Although many inner cities and Fownships com be dangercus, especially a ight, South Abvica is generally sate toy travellers whe Fake reasonable Precautions. Never ge cut on your own. Don't weaw expensive clothes or amy lavge amounts of money vith you. Use the hotel saFe-depesit box. Fickteckets ave a probless as are muggers, who siatch handbags ama van away, When Arving aluays keee He accrs locked and don't stop te give pectle a lift. Tag water is generally sate te Avink ana travellers te South Abrica usually Aow't suffer from stomach upsets. Om safe, amines should always be respecte ana there ave seve poisonous sfideys aha snakes. fluays carry a sell medical pack when on Safar. Malavia am bilhawzia accwy ix certain areas. OS eeaawar> ‘You are checking out of the Admiral Hotel. You think there is a mistake with the bill below. Ask the receptionist about the ar park charge and the check-out charge. Explain that you have not got a ca, dy Admiral Hotel ed an bet breakfast 2 nights 26805300 Carpark ee 180 | Miniae 3 | Registration foe ” | Checkout 56 Tax 7%) 396 es ROR 5 vaiStudent A You ary «cpt tthe Al Hot a toa Dal wth et ues mngrowen + ofr ugrade he gusto + Oper nan sere mite kh has spc for meng o¢ meen am alee « Wome ha gs Trey have Sayed the Adal ott past ody yok eae oul Ora vnpuie bar om Student A ‘You area business traveller checking out ofa fourstar hotel In your city or area. + Ask forthe bil, Check thatthe bill is comect. + Listen tothe information the front-deskcerk tls you, Decide whether or not you want to e-book If you book a better room, you will have to justly the extra cost to your company. ‘+ Ask the receptionist to send any useful information to your secretary. studen’8 ite eens ecb the owing tems ‘telephone chambermaid chef key glass suitcase pee eae {ts something that you use to speak to people who area ong way away {Ws someone who clear botl rooms, MS OOPairk flee student A Soria EAMONN en Are, ee eet tte dover foros heparan or gu ching ou blo a Student 8 Seda ie of Caius, Hew Esa. al th Berl gut srt tin booting and mata ho flowing dango te booing our beeing fcr as PTSOS74 2 there arrow ve ads nthe gap, tor Sa ton ge epee lt ag rer, ga TA you had eee excarsone afin. unde pg metab and gsc. Change Gre ofthese cites, «you wnt py by nc Student 8 You are a tourist in Cracow. You would like to go out this evening but you also want to go home carly because tomorrow your coach tour leaves at 7am. Ask the receptionist to recommend some places. You are interested in these activites: the intemet fms theatre/cabaret cafés eating ice cream Student 6 You work ayer loa outst ofc. ive Stadt A some Iformaton bt your cous fecha an frappereptpreniparemtiey apne rei amine Fe ais sariiper,Student B ‘You are checking in at the Admiral Hotel In St Petersburg. + You ae a fist-time guest. You are unhappy with your room and would like a better room. You don’t mind paying a itl extra + You ae a business traveler. Your secretary booked a standard room. Your busines plans have changed and now you need to have meetings atthe hotel + You are a repeat guest. You booked a standard room last time you stayed, but today you have had a very long journey. Student A ae TN Duration Price Whe wate rafting Nes Vtonate 819-8170 Favors Bre tao 3199 Bang poping Kwara Bridge ed ay a Mawnan bing ake Wanaka ‘Figheseong Lake Wakpe Tors Se Rmarabe Meorsans 1 21S am & 245 pm est Oebe 2002-20 Sprmbe 2003 ise res oper cageGrammar reference Adverbs of frequency 4 Advts of requenty po after the verb be. The ts aly bn Octo 2. With other var forms, avert of equancy go before the main ve (ur customers never complain can sometimes be siiculofins a taxa ight. Thay have often boon o Tukey Present simple 4 We use dono doesn’ oform negatives. We dnt clean he windows evo ‘Darna doesnt go f0 Wako Tues. 2 We use d0 or does to form questions. ‘ojo clean th irr? Dos Daigo work on Suna? 23 Short form answers 1 you use a computer? Yes, o./N6, | don Does she ike her ob? Yes she does. /No, she doesn Spelling 1 We usualy add -s othe verb to make the he/she/it form ofthe present simple. clean leans, check/checks, make /makes 2 Ifthe versenden a conzonant +y, the y changes to and ‘wo add es, ‘ig iis, cany eas, yes, Use 13 We use the presnt simple to talk about routines, habs, actions and situations that happen al he tne. "help the Head Housekeeper. A stove Is 2 goera ote cles. Present continuous We use be + verb + -ingt form the present continuoss. We staying in Mia fr afew dys. You aren spending anytime in Grenoo, hen ae you amving io Fla? Short answers ‘Are you going to Flora? Ys, | am./Na, 'm aot Igne ting to Flanda? Yes, ho No, ho. (Na, he Spelling 1 the veb ends in -2, we do not include the fina 6 belore ing close /elsing, take taking, come coming, gv evn 2 Ifthe verb ends in, add -ing andthe spelingcoes rot change: tus /stuaying,caeyanyng,enjoy/eieyng 3 Boand see are diferent, ebeng, see/seing 4 In UK English, verbs that end in +I change to -Ifin the -ing or ea form, travel /traveling/travele,cancel/canceling cancelled '5 We also double the final consonant of these verbs before sng or 0. stop/stopped/topping,plan/elemning/planned, 0b /robbing/ronbed {tthe vero has more than one syllable, we only double the final consonant ifthe final syilableis stressed ‘begin ginning, preter preferring prefered Use 41 We use the present continuous to describe ativiies that are happening now. Jane is aking tothe rave agent a the moment 2 We use the present continuous to describe temporary activities, We are studying tours tis yer 23 Some verbs are not used in the continuous form. Janet beng a rave agent. = Janet i a travel agent. ‘Oscar ion ning time fo meet ok. = Oscar ees Rave tne to meet ace 4 We also use the present continuous for planned future arrangements ane is traveling to Flriga on 17 May. (scar isnt meeting Jacke.Countable and uncountable nouns 1 Countable nouns are things we can count hotels, woms, guests, dollars 2 Uncountable nouns ae things we can't count. tourism, weather, water 23 We use a/an with single countable nouns, eg a beach, We cannot usually use a/an with uncountable nouns. “e-sond = some sand 4 We use some and any with plural countable nouns and luncsuntable nouns, Same is weed in postive sentences and any is used in negative sentences and questions, ‘There ace some beaut! beschesneer he There 1s some send on my fn, There are any towels the room. | there any roam service after 10 pr? 5 We use many and a ot ff with plural countable nouns. many tourists, a oof torts {6 We use much and a lt (of) with uncountable nouns. uch fod, a lot of food 7 Mary and much are more common in questions and rnogatves. We usualy use 2 lot (1) in psitive sentences. id you take many photographs? ‘She ca’ cenk mueh water. There were alot of people onthe beach. ‘8 Many nouns can be used as countable and ‘uncountable nouns, usually with a diffrence in meaning, She ordered chicken (A portion e dish ‘She ered a chicken, (whole chicken) 9 Drinks are usually uncountable. But they can be countabe fits a cup ora glass. Wed tke tw tas and cote. ‘A orange juice and a tvie water, please Past simple 1 We add -ed to regular past simple verbs to frm the past regular verbs have thelr own forms 3s Ise on pase 181 | watched th Obmics on tlensin. ess te Sada Foi ested 2 We use oi to form negatives and questions. edt oe the fountain What did she say? Short answers id you book 2 halite at wook? Yes, iN, J dnt ‘ia she book haliay lst ne? Yes, sea. / No, se n't PETE Use. 1 Wie use the past simple to tal at 2 definite time in the past. Wen aid the coach leave? They edn return othe hott uni 6.00 pr 2 The past simple is often used with these time expressions ‘id you wateh TV vestry /ystrsay evening? He Sent the email lastnight Tuesday / week month ys We didnt have many customers si ows / months years ago, Wen al vistors str caming tothe land? about finished actionsComparative and superlative adjectives 1 We form compartives and superlatives of one-ylable adjectives or those that end in“, 2 follows, ‘Oneslabe adjectives and twoslabe adjectives sending ny igh gre nan) reaper) theo Ste” Sterna et one sale belctves tom | the compaatie a superite vith ron eet Oneyabe Sets ending inform the Cenaraive ane| Spat with Srind =e oe eae ees ae a ‘wo-sale alec that ene mth re ‘ne comparative ng sper sith oro st the ioest Ihe cheapest the set loge ager tan) he gest big Diagerhan) the bigest isp tr tnny are an) the st the earast 2 We make the comparative and superlative with more {and the mest for: ‘+ Most adjectives with two or more syllables, ‘mods more mede’the mest mada ‘Comfortable more comfortabe/the most comfortable 13 Adjectives with one syllable that end in -e. ‘axgaised more eganised/the most exganised 4 We can use much or farto modify a comparative. ew York is much bigger tha London This rom is far more confortable than th ater one 55 We use (not) as .. as and the simple adjective in comparisons of equality, 's Amsterdam as bg as London? The ote wasnt as good a we expected. 6 regular forms ‘god bate the bast Ded /worse/the worst far /turtar/the furthest Grammar reference Present perfect The past participle of regular verbs ends in ea. Fora tot regular verbs 08 page 131. The dancing competition as stated onthe prom deck Have you taken your senses il? Short answers ‘ave you ever been Inala? Yes, have./ No, | haven't ‘as she eur town before? Ys, she has. / No, she has Use We use the present perfect to describe 1 Alife experience We have worked tour guides. at same ime in ours) ‘Have you ever been fo Movico?(t same tne in your ite 2 An event that hasnt happened yet» 1 have never bean 0 Bra "haven't been o Brac yet. gong in the ner fate 23 Arecent event 1¥e steady checked their passport The plane's already lt 4 To describe an event that started inthe past andis Continuing in the present. We often use the time ‘expressions for or since withthe present perfect. 1 have hed in Barcelona for 12 years (stil Ive in Barca.) eas worked 2 tour aude since 1999. (He's woking as 2 tour guide now.) ‘Wie use for with pari of time and since for points in time, when something began, “Brower oer naed arc ve you overworked abroad? ave you ever been i reiand? ave you ever been fo eland? dense you since last Friday. ‘rave’ sean you since last Fay. When heve-you stated the couse? When a you star the course?Polite requests and offers 4 We use the modal ver couldn polite requests ould you repeat that please? Could se your pssspr, pease? 2 Woutd/Do you mind + verb + -ing also expresses @ polite request. ‘ould you mind closing the door? Do you mind not smoking ths area? 3 Would you lke .? is used to make a polite offer. ‘ould you ike to see the wie st? Would you ke me toca 3 tau? Giving advice and recommendations 11 We use the modal verb should fr giving ‘recommendations and advice. You should rik sof water You shouldn't any 2 foto ash 2 Other structures fo giving advice and recommendations tes best + 0+ infinitive good tea + t+ nitive "recommend you + verb Avid ver ng Its est to st the cegion in May or June. 1 recommend yu vis the Prado museum ‘Avoid wearing alt of ever. 13 We can use the modal verb must forgiving strong recommendations. You must ty our nation aish You must walk around the town centre ite at nig Going to + verb 1 We use going to for preitions with evidence in the present Tere tof afi. I sing tbe stro take he mt. 2 We use going to for uture intentions when we have decided to-do Something befor the momen speaking "he tort bad sgl bul mae Atel es ya ‘Short answers 1s i ging to rain trmarow? Yes, its, / No, it st ‘Arey going to stay another ight, Yes | am. / Ho, fm mo. Will + infinitive 11 We use wil won't for predictions with or without present evidence We tink the new hel wil be very popula In ur opinion Local people probaly won't want anew apart 22 We use will/ won't for decisions made atthe time of speaking. 11 phone you tomar ‘may | might + infinitive ‘When we tll about future possibilities, we can use may or mig. They may might Bul mere on theft ypical mistakes‘Modal verbs (obligation) 4 We use the modsl verbs must and have to (see below) wen something absolutly necesany Passengers mut wear her seatbelts daring takeoff td one. ‘She had temo er mobilephone during he Met 2 We use mustn't and can't when something is ‘ot permitted, Passongors mustn't smoke inthe tilts on boar, 3 We use should for gving recommendations and advice. (See Unit 7) Passongors should contact United Airlines for urther etal 4 We use can and may to express permission, You can smoke in he dsignatd ars "+ We use the infinitive without fo after a modal ver. You must teehee ninety minutes before the fg. You must check n ninety minutes before the Might Have to +1 We use the model verb have fo when something is absolutely necessary. We use It similarly to must. You have to check In rinety minutes Defoe the Ht 2 We use don't/doesnt have to when something is hot necessary. ‘Sha has one smal ag s she doesn't have to check In any logage. Short answers. ‘Dawe have t check in now? Yas, you de. /No, you don Does she Rave tg? Yes, she doe. No, she dows ‘Have to needs the auiliary do/does to form the negative and question forms. “He-heat-toet fo Moscow unt August. ‘He doesn't have fo return to Moscow until August Hovewe-to wait ong? ‘owe have fo wat long? Grammar reference Modal verbs (can, could, might) 11 We use can for possible options or simple fats. You can get 3 tan or coach to Warsaw fram Cracom We can divide the conference oom ito tvee sections 2 We use can/could fr recommending things or making suggestions You ean could see a tof at galls in racom an/could we go dancing this evening? 3 We also use can/could for making offers and requests. (See Unit 7) 4 We also use the model verb might for recommending, ‘especially befoe the verbs Jie or want. You might tik /want to go early becuse hee are alays Jong queues. SEE ‘+ We use the infinitive without fo after a modal verb. onto go othe cinema this weekend? (Cen we go fo the cinema this weekend? We coulda sit ouside a cf fr cine could st outside aca for dinner “We also use might fr future possibilities. (Gee Unit 8) Future forms Present simple (See Unit 1) 41 We use the present simple for timetables, rogranimes and schedules ‘The coach leaves at 10pm (ur plane doesn and int 5.40 jn he morning Present continuous (See Unit 2) 2 We use the present continuous for future plans and personal arrangements Were probably spending Eastr in Turkey. Wat are you dong fr your summer hoa? Typical mistakes ‘We don't use the present simple to talk about future plans and arrangements. “tte work eaty tomorow. "im going fo work ear tomar