Sie sind auf Seite 1von 12

VALUE STREAM MAPPING

IN THE OFFICE

MAKIGAMI PROCESS MAPPING

20 Sep 2008 RVMN ASSOCIATES 1


We acknowledge with thanks the
permission granted by

www.makigami.info

To use their proprietary material for


making this presentation

20 Sep 2008 RVMN ASSOCIATES 2


MAKIGAMI
Makigami literally
means: 'Roll of Paper'
in Japanese. But it is
also the 'Action Script'
to the Ninja (who
holds this as roll of
paper in front of him)

A Makigami Process Map

20 Sep 2008 RVMN ASSOCIATES 3


MAKIGAMI

Basically it consist of 4
area's:
1. Activities performed by
different parties
2. Documents/media used
in communication
3. Time-analysis
4. Identified problems

20 Sep 2008 RVMN ASSOCIATES 4


Purpose:
The Makigami process map, visualizes the current process in
offices, laboratories, hospitals: Any place where the 'product' is not
directly visible or physical.

Makigami Process Mapping is used to analyze and visualize any


'business' process and is very suitable to use in environments,
where processes are usually not transparent

The Makigami Process Map also can be used to improve the


investigated process by designing a future state map after taking
away the identified losses.

20 Sep 2008 RVMN ASSOCIATES 5


The Makigami Process Mapping steps are described in a manner that
the steps can be used separately if needed.

Step Function

0 Birds eye view

1 Preparing Makigami Process Mapping

2 Making the Process Map

3 Making a deep loss-analysis

4 Designing a loss-free Future State Process Map

20 Sep 2008 RVMN ASSOCIATES 6


Expected benefits of the Makigami Process Mapping

Issue Improvement
Throughput time 50% - 90% faster

Transfers 90% less


Output errors 90% - 100% less
Value added time If the time stays the same, quality of output goes
drastically up. For the same output, the VA time
sometimes can go down 25% or more.

20 Sep 2008 RVMN ASSOCIATES 7


Treatment of
lumbosacral radicular syndrome
(LRS, 'Hernia')

from
an average 107 days
to
14 days!

20 Sep 2008 RVMN ASSOCIATES 8


The process starts with the visit at a neurologist
and ends when the patient is correctly being
treated
The team came up with more than 10 meters of
analysis éach!
Although involved in the process on a daily basis,
they where flabbergasted about the complexity of
such a 'regular, standard treatment'.
On average a patient is 'on the way' for 107 days,
with fluctuations between 37 and 270 days.

20 Sep 2008 RVMN ASSOCIATES 9


Discussing the future state

Making the Makigami Map

20 Sep 2008 RVMN ASSOCIATES 10


In the teams participated:
•hospital manager,
•manager neurosurgery,
•floor manager,
•nurses,
•secretaries,
•department assistants, and
•neurosurgeons.

None of them had knowledge of the whole process,


most were even not aware of parts of the process.

20 Sep 2008 RVMN ASSOCIATES 11


They all firmly believed it should be possible to go through the whole
process in between 4 to 14 days, depending the route it would take.

20 Sep 2008 RVMN ASSOCIATES 12

Verwandte Interessen