CALLCENTER88 -- Display1 / Call Center - Case FSI

PS_RC_CASE
CASE_ID: decimal(15,0)
BUSINESS_UNIT: char(5)
PS_RC_CASE_SW
CASE_ID: decimal(15,0) (FK)
BUSINESS_UNIT: char(5) (FK)
PROBLEM_TYPE: char(5)
ACCESS_CD: char(1)
ROW_ADDED_DTTM: PSDATETIME
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: PSDATETIME
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: PSDATETIME

PS_RC_ASSOC_TABLE
CASE_ID: decimal(15,0) (FK)
BUSINESS_UNIT: char(5) (FK)
SEQNUM: smallint
LEAD_ID: char(15)
SO_ID: char(10)
RMA_ID: char(10)
BUS_PROC_INSTANCE: decimal
RC_BRSCR_INSTANCE: decimal(15,0)
R_DEFECT_ID: char(15)
CAPTURE_ID: char(20)
ASSOC_BUS_UNIT: char(5)
TYPE: char(4)
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime

PS_RC_ACTION_HIST
CASE_ID: DECIMAL(15,0) (FK)
BUSINESS_UNIT: CHAR(5) (FK)
SEQ_NUM: SMALLINT
RC_VISIBILITY: CHAR(4)
PNLGRPNAME: varchar(20)
EVENTNAME: CHAR(30)
OLD_VALUE: CHAR(100)
NEW_VALUE: CHAR(100)
SYNCDTTM: NoType
ASSIGNED_TO: CHAR(15)
RC_PRIORITY: CHAR(5)
RC_SEVERITY: CHAR(5)
RC_STATUS: CHAR(5)
DESCR100: varchar(20)
DESCR254: CHAR(254)
ROW_ADDED_DTTM: NoType
ROW_ADDED_OPRID: CHAR(30)
ROW_LASTMANT_DTTM: NoType
ROW_LASTMANT_OPRID: CHAR(30)
SYNCID: INTEGER

PS_RCFCASE
BUSINESS_UNIT: char(5) (FK)
CASE_ID: decimal(15,0) (FK)
SYNCDTTM: PSDATETIME
SYNCID: INT
ROW_LASTMANT_OPRID: CHAR(30)
ROW_LASTMANT_DTTM: PSDATETIME
ROW_ADDED_OPRID: CHAR(30)
ROW_ADDED_DTTM: PSDATETIME
CONFIG_CODE: CHAR(50)
FORM_INSTANCE_ID: DECIMAL(15)
RC_BS_INSTANCE: DECIMAL(15)
TRANSACTION_NO: CHAR(15)
SALES_ENTRY_ID: CHAR(15)
TARGET_CLOSE_DATE: PSDATE
FIN_ACCOUNT_ID: CHAR(20)
ISSUE_VISIBILITY: CHAR(4)
ISSUE_SUBTYPE: CHAR(5)

RC_VERTICAL: char(4)
MARKET: char(3)
CASE_TYPE: char(5)
PERSON_PIN: char(40)
SIN: char(40)
SETID_CUSTOMER: char(5)
CUST_ID: char(15)
SITE_ID: char(15)
CASE_CONTACT: char(15)
CONTACT_ID: char(15)
BO_ID_CUST: decimal(31)
ROLE_TYPE_ID_CUST: decimal(12,0)
ROLE_TYPE_ID_CNTCT: decimal(12,0)
BO_ID_SITE: decimal(31)
BO_ID_CONTACT: decimal(31)
BO_ID_ALT_CNCT: decimal(31)
SETID_ENTL: char(5)
AGREEMENT_CODE: char(30)
AGR_RENEWAL_NUM: smallint
AGREEMENT_LINE: char(10)
WARRANTY_NAME: char(40)
RC_PAY_FOR_SVC_FLG: char(1)
SETID_PRODUCT: char(5)
INST_PROD_ID: char(20)
PRODUCT_ID: char(18)
COMPETENCY: char(8)
SERIAL_ID: char(20)
ASSETTAG: char(40)
PHONE_TYPE: char(4)
E_ADDR_TYPE: char(4)
RC_SOURCE: char(5)
RC_CONTACT_METHOD: char(5)
RC_CONTACT_INFO: char(70)
CM_TYPE_ID: int
CM_ID: decimal(31)
RC_CM_CUST_REP_FLG: char(1)
PROFILE_CM_SEQ_ADD: decimal(31)
PROFILE_CM_SEQ_PHN: decimal(31)
PROFILE_CM_SEQ_PGR: decimal(31)
PROFILE_CM_SEQ_EML: decimal(31)
REGION_ID: char(15)
SETID_PROV_GRP: char(5)
PROVIDER_GRP_ID: char(10)
ASSIGNED_TO: char(15)
PRIOR_ASSIGNED_TO: char(15)
RC_STATUS: char(5)
RC_PRIORITY: char(5)
RC_SEVERITY: char(5)
BUS_PROC_INSTANCE: decimal
RC_CATEGORY: char(5)
RC_TYPE: char(5)
RC_DETAIL: char(5)
PROBLEM_TYPE: char(5)
RC_FIRST_CONTACT: char(1)
RES_FIRST_CNTCT: char(1)
CREATION_DATE: datetime
CLOSED_DATE: datetime
CLOSED_DTTM: datetime
CLOSED_BY_OPRID: char(30)
RC_SUMMARY: char(80)
RC_TRACKING_NBR: char(30)
ERROR_ID: int
RC_REOPN_REASON_CD: char(10)
RC_CLOSE_REASON_CD: char(10)
ERROR_CODE: char(20)
ERROR_MESSAGE: char(254)
RC_RESP_IND: char(4)
RC_REST_IND: char(4)
RB_ANONYMOUS_FLAG: char(1)
RB_LOCATION_DETAIL: char(254)
RB_SITE_NOCUST_FLG: char(1)
SECURE_CASE_FLG: char(1)
ROLE_TYPE_ID_SITE: decimal(12)
RC_DESCRLONG: text
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime

PS_RCFCASETYPE_TBL
SETID: CHAR(5)
CASE_TYPE: CHAR(5)
SYNCDTTM: PSDATETIME
SYNCID: INT
ROW_LASTMANT_OPRID: CHAR(30)
ROW_LASTMANT_DTTM: PSDATETIME
ROW_ADDED_OPRID: CHAR(30)
ROW_ADDED_DTTM: PSDATETIME
SOLUTION_ID: DECIMAL(15)
SHOW_PRODUCTS_FLG: CHAR(1)
SHOW_ACCOUNT_FLG: CHAR(1)
SHOW_STY_SS_FLG: CHAR(1)
ISSUE_VIS_DEFAULT: CHAR(4)

PS_RC_RESOLUTION
CASE_ID: decimal(15,0) (FK)
BUSINESS_UNIT: char(5) (FK)
SOLUTION_ID: decimal(15,0)
RSLN_SEQ_NBR: int
RSLN_SUMMARY: char(50)
RSLN_STATE: char(1)
SOURCE_CASE_ID: decimal(15,0)
SOURCE_RSLN_SEQNBR: int
NEW_SOLUTION_ID: decimal(15,0)
USAGE_COUNT: int
LAST_USAGE_DTTM: datetime
RC_SOLVED_COUNT: int
RC_RSLN_SOURCE: char(1)
RSLN_NOTES: text
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime
PS_RC_CASE_NOTE
CASE_ID: decimal(15,0) (FK)
BUSINESS_UNIT: char(5) (FK)
NOTE_SEQ_NBR: int
RC_SUMMARY: char(80)
RC_NOTE_TYPE: char(5)
RC_NOTE_ORIGIN: char(1)
NOTE_CONTACT_TYPE: char(1)
BO_ID_CUST: decimal(31)
BO_ID_CONTACT: decimal(31)
ROLE_TYPE_ID_CNTCT: decimal(12,0)
ROLE_TYPE_ID_CUST: decimal(12,0)
PERSON_ID: char(15)
RSLN_SEQ_NBR: int
RC_VISIBILITY: char(4)
RC_DESCRLONG: text
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime

PS_RC_CASE_ATTACH
CASE_ID: decimal(15,0) (FK)
BUSINESS_UNIT: char(5) (FK)
NOTE_SEQ_NBR: int (FK)
ATTACH_SEQ_NBR: int
ATTACHSYSFILENAME: char(128)
ATTACHUSERFILE: char(64)
RC_VISIBILITY: char(4)
DESCRIPTION: char(35)
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime

PS_RC_RELATIONSHIP
RELATED_CASE_ID: decimal(15,0) (FK)
RELATED_BU: char(5) (FK)
RELATIONSHIP_TYPE: char(5)
ROW_ADDED_DTTM: datetime
ROW_ADDED_OPRID: char(30)
ROW_LASTMANT_DTTM: datetime
ROW_LASTMANT_OPRID: char(30)
SYNCID: int
SYNCDTTM: datetime

PS_RCFCASE_COMPL
BUSINESS_UNIT: char(5) (FK)
CASE_ID: decimal(15,0) (FK)
SYNCDTTM: PSDATETIME
SYNCID: INT
ROW_LASTMANT_OPRID: CHAR(30)
ROW_LASTMANT_DTTM: PSDATETIME
ROW_ADDED_OPRID: CHAR(30)
ROW_ADDED_DTTM: PSDATETIME
SITE_ID: CHAR(15)
COMPL_RECEIVED_VIA: CHAR(4)
COMPL_CLOSE_REASON: CHAR(4)
EXT_DUE_DATE: PSDATE
DETAIL_INFO_FLG: CHAR(1)
RECEIVED_DATE: PSDATE
LETTER_DATE: PSDATE
NO_CHARGE_FLG: CHAR(1)
AFTERCARE_FLG: CHAR(1)
INFORM_CONTACT_FLG: CHAR(1)
ACK_REQUIRED_FLG: CHAR(1)
INFORM_EMPL_FLG: CHAR(1)
EMPLID: CHAR(11)
CLAIM_PAID_AMOUNT: DECIMAL(28,4)
CLAIM_PAID_CURR_CD: CHAR(3)
CLAIM_PAID_DATE: PSDATE
CLAIM_AMOUNT: DECIMAL(28,4)
CLAIM_CURR_CD: CHAR(3)
CLAIM_SUBMITTED_BY: CHAR(4)
CLAIM_DATE: PSDATE
COMPL_CAUSE_ENTITY: CHAR(4)
COMPL_CAUSE: CHAR(4)

PS_RBF_ISS_STY_TBL
SETID: CHAR(5) (FK)
CASE_TYPE: CHAR(5) (FK)
SYNCDTTM: PSDATETIME
SYNCID: INT
ROW_LASTMANT_OPRID: CHAR(30)
ROW_LASTMANT_DTTM: PSDATETIME
ROW_ADDED_OPRID: CHAR(30)
ROW_ADDED_DTTM: PSDATETIME
LONG_DESC: CHAR(50)
RC_DESCR_SS: CHAR(30)
RC_SHORT_DESCR: CHAR(20)
ISSUE_SUBTYPE: CHAR(5)

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