Overview of Six

Sigma
6 SIGMA AS
A
PHILOSOPHY

CHANGE
THE
WORLD
TRANSFORM THE
ORGANIZATION

6 SIGMA AS
A PROCESS

6 SIGMA AS A
STATISTICAL
TOOL

GROWTH

COSTS OUT
PAIN, URGENCY, SURVIVAL

Overview of Six
Sigma
It is a Process
To achieve this level of
performance you need
to:
Define, Measure, Analyse,
Improve and Control

It is a Philosophy
Anything less than ideal
is an opportunity for
improvement
Defects costs money
Understanding
processes and
improving them is the It is Statistics
most efficient way to
6 Sigma processes will
achieve lasting results
produce less than 3.4
defects per million
opportunities

Philosophy
Know Whats Important
to the Customer (CTQ)
Reduce Defects
(DPMO)
Center Around Target
(Mean)
Reduce Variation
(Standard Deviation)

Critical Elements

Genuine Focus on the Customer

Data and Fact Driven Management
Process Focus
Proactive management
Boundary-less Collaboration
Drive for Perfection; Tolerance for failure

Data Driven
Decision

Y=

Y
Dependent
Output
Effect
Symptom
Monitor

f(X)

X1 . . . Xn
Independent
Input-Process
Cause
Problem
Control

The focus of Six sigma is to identify and control Xs

Two Processes
DMAIC
Existing Processes

Define
Measure
Analyze
Improve
Control

DMADV
New Processes
DFSS

Define
Measure
Analyze
Design
Verify