JOANNA CONRAD

4425 Linwood Ct. #11 Indianapolis, IN 46201

317-400-0414 | JoannaConrad2@gmail.com
Professional Portfolio: http://indylibrarytech.wordpress.com
PROFESSIONAL PROFILE
Employed at Greenwood Public Library as a Student Clerk since graduating from Ivy Techs Library
Technical Assistant program in May, of 2012, while completing my Bachelor of Arts degree in Creative
Writing at IUPUI. Graduated May, 2015. Accepted to IUPUIs MLS program beginning August, 2015. Not
currently certified but would qualify for LC4.

SUMMARY OF QUALIFICATIONS
Experience staffing the adult reference desk, including all related duties: providing customer service to
facilitate a positive user experience; assisting patrons with locating library materials, using electronic
resources, and discovering community resources.
Experience assisting patrons with technology use, including use of in-house and personal devices.
Experience creating and presenting adult programs, including scavenger hunts, movie screenings, and
guest speakers. Assisted with planning library-wide events such as the How-To Fair.
Experience creating displays, bulletin boards, and brochures.
Experience with collection development and weeding, purchasing for and managing the 400 and 800
Dewey ranges.
Experience processing new and donated materials and mending damaged items.
Experience maintaining and updating web pages.

Library skills:
Reference Research
Reader's Advisory
Computer Instruction
Adult Programs
Materials Processing

SKILLS
Internet skills:
WordPress
Google Sites
Facebook
Twitter
Blogger

Software:
MS Office
Photoshop
Basic HTML, CSS, PHP
Various Open Source Tools
Type 75 WP

EDUCATION
IUPUI
Indianapolis, IN
BA in Creative Writing
Graduated May 2015
GPA 3.5 Dean's List
Ivy Tech Community College
Indianapolis, IN
Associate of Applied Science in Library Technology
Graduated May 2012
GPA: 3.6 Dean's List last three semesters.
Coursework included practicum at Greenwood Public Library, where I assist ed patrons while staffing the
reference desk, made courtesy calls to patrons, updated the library blog, Facebook, and Twitter accounts,
created guides instructing patrons on basic computer skills, created book displays and accompanying book
lists.
WORK EXPERIENCE
Greenwood, IN

05/2012Present

Independent Contractor
Focus Forward Transcription

Greenwood, IN

07/2010Present

Paychex, Inc.,
Taxpay Dept. HRS1

Rochester, NY

10/2000 07/2002

Student Clerk
Greenwood Public Library