Questionnaire on Youth Preferences towards E-banking

Dear Respondents,
This study is conducted to analyze Youth Preference towards E-banking .We request you to kindly fill the
information. The information provided by you would be kept confidential and will be used for the research
project work.

Rank the following preference level from 1 to 3

(1-Rank 1, 2-Rank 2, 3-Rank 3)
S.NO.

Attribute

By Visiting
Branch

Q.1)

Pay bills

Q.2)

Open an account

Q.3)

Insurance

Q.4)

Investment

Q.5)

Money transfer

By Telephone
Banking

By Online
Banking

Others(Payment
Gateway,ATMs)

Q.7) Do you trust banks for their online-services?

a) Completely

[ ]

b) Somewhat

[ ]

c) Dubious

d) Not at all

[ ]

d) Not at all

[ ]

Q.8) Do you trust that online financial transaction are safe?

a) Completely

[ ]

b) Somewhat

[ ]

c) Dubious

How frequently do you use the following services per month?

S.NO.

I Never Use
This Service

Attribute
Q.9)
Q.10)
Q.11)

Q.13
)
Q.14
)
Q.15
)

1 to 3 Times

3 to 8 Times

8 to 12
Times

Over 12
Times

Visiting the bank

branch
Telephone
banking
Online banking

Gender: a) Male

[ ]

Age(years): a) 18-25

[ ]

Occupation: a)Salaried

[ ]

b) Female
b) 26-33
b)Business

Name(optional):-

[ ]
[ ]
[ ]

c) 34-41

[ ]

c)Student [ ]

Contact No:-

Email-Id:Q.12) What were your reasons for choosing online banking services?
a) Convenience

[ ]

b) Save time

[ ]

c) 24 hour access [ ]

d) others

d) 41 and Above

[ ]