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4. Senior management is usually the group in a firm that is most responsible for the
company's strategic management.
a. True
b. False
6. Strategy is
a. the search for a distinctive competence.
b. the choice of the terrain on which to compete.
c. the ideas and plans used to compete against a firm's rivals.
d. used only by for-profit firms.
9. Which of the following is not one of the major steps in the strategic management
process?
a. problem identification
b. analysis
c. formulation
d. implementation
13. Which of the following statements is not true about strategic decisions?
a. Strategic decisions are generally short term in nature.
b. Strategic decisions are usually relatively easy to make.
c. Strategic decisions affect only the owners and employees of the firm.
d. Strategic decisions usually entail large financial obligations.
15. When the needs of one stakeholder group conflict with the needs of another
group, the strategic manager should all but which of the following criteria?
a. society's expectations
b. personal standards of behavior
c. marketing principles
d. legal obligations
CHAPTER 2
The Competitive Environment:
Assessing Industry Attractiveness
1. Changes in the general environment tend to have different implications for different
industries.
a. True
b. False
3. Competition among the firms in a strategic group is usually more intense than that
between strategic groups.
a. True
b. False
4. A firm can build and sustain a competitive advantage only to the extent that it
remains distinctive from its competitors.
a. True
b. False
6. The macroenvironment
a. is controlled by the largest firms in an industry.
b. encompasses more than the general environment.
c. has changes that are generally easy to predict.
d. affects every firm and every industry.
7. The demographic environment affects the strategic management process in all the
following ways except
a. increasing participation by women in the workforce.
b. increasing diversity in the population and workforce.
c. increasing political awareness and activity of the workforce.
d. increasing average age of the population.
9. One of Michael Porter's five forces, the threat of new entrants, would be increased
by which of the following?
a. low capital requirements
b. high economies of scale
c. high product differentiation
d. difficult access to distribution channels
10. The key element of the relationship between buyers and suppliers of an industry,
and the competitors in that industry, is
a. political.
b. legal.
c. power.
d. different for each industry.
11. Which of the following tends to decrease the degree of rivalry within an industry?
a. the absence of a clear industry leader
b. a low fixed cost structure
c. slow growth within the industry
d. undifferentiated products
12. Which of the following products would have the lowest threat of substitute
products?
a. carbonated soft drinks
b. newly released movies
c. tires
d. stock brokerage services
3. One of the main benefits of value chain analysis is its ability to foresee the
changing nature of a firm's strengths and weaknesses.
a. True
b. False
5. All forms of assessing competitors' strengths and weaknesses are legal and
ethical.
a. True
b. False
11. Which of the following is not one of the major categories of capability drivers?
a. first mover status
b. scale of operations
c. experience
d. financial strength
12. The operation of scale and experience advantages depends on all of the
following except
a. centralization
b. susceptibility
c. effective implementation
d. diversified product lines
13. Use of the Internet allows firms to reap all of the following advantages except
a. reaching customers directly
b. offering high levels of customer service
c. offering strong personal relations between provider and buyer
d. making every activity open to price bidding
14. The subset of value chain activities that a firm actually performs
a. is known as its business system.
b. is known as its primary activities.
c. is known as its operations.
d. is known as its logistics.
1. Employing the low-cost leadership strategy means that the firm strives to sell its
product for the lowest price in the market.
a. True
b. False
2. Vertical integration entails the ability of a firm to control the supply of its inputs
and/or the purchase of its outputs.
a. True
b. False
3. A major disadvantage of the low cost leadership strategy is that it is easily copied
by industry rivals.
a. True
b. False
4. Focus strategies are based on providing increased buyer value through distinctive
products or services.
a. True
b. False
5. The product life cycle exerts significant influence on the competitive structure of
the industry environment and sources of competitive advantage.
a. True
b. False
10. All of the following are advantages of the differentiation strategy except
a. firms can partially insulate themselves from competition.
b. customers are more sensitive to prices.
c. high quality can increase the potential market for the product or service.
d. raising barriers to entry by increasing brand loyalty.
4. Network effects are relevant to the Internet because access to the net will become
clogged as more people use it.
a. True
b. False
11. Which of the following is not a key difference between E-Business and traditional
business?
a. E-Business is always open for business, while traditional business has
down time.
b. Physical location is more important for E-Business than for traditional
business.
c. E-Business competitors respond immediately, while in traditional
business there is generally some time lag.
d. E-Business offers greater ease of comparison among rivals' products
and services.
12. Which of the following is a primary impact of the Internet on competitive strategy?
a. intermediation, the addition of middlemen to the supply chain
b. shifts in what firms do to provide value to their customers
c. lowering of the costs of production
d. abandoning other channels of distribution
1. The opening of a new distribution channel often corresponds with the entry of new
competitor into an industry.
a. True
b. False
2. A significant risk of the defense strategy to environmental change is that it will work
too well, and the firm will become entrenched in its ways.
a. True
b. False
5. Environmental change and the proper response to it are generally clear and
obvious.
a. True
b. False
9. Of the three main ways for a firm to respond to changes in the environment, which
is the most aggressive?
a. prospecting
b. defending
c. attacking
d. harvesting
11. Which of the following is not one of the common defensive responses to
environmental change?
a. price cuts
b. increased promotion
c. reductions in overhead expenditures
d. refinement of existing technology
14. The most dangerous situation that a firm can find itself in when considering the
limits to its responses to environmental change is
a. high magnitude of threat and high ability to respond
b. high magnitude of threat and low ability to respond
c. low magnitude of threat and high ability to respond
d. low magnitude of threat and low ability to respond
15. Because of differences in their risk and return preferences, a firm's managers are
a. generally willing to take greater risks than are their employees.
b. generally unwilling to take any risks.
c. generally more aggressive than are the directors of the firm.
d. generally more risk averse than are long-term shareholders in the firm.
CHAPTER 7
Corporate Strategy:
Leveraging Resources to Extend Advantage
2. Backward integration refers to the idea of expanding a firm's value chain activities
into areas currently performed by buyers of the firm's product or service.
a. True
b. False
5. A spin-off occurs when a diversified company sells a business unit under false
pretenses.
a. True
b. False
7. Characteristics of resources that make them valuable to a firm include all of the
following except
a. being hard to imitate.
b. being susceptible to economies of scale.
c. being highly specialized and durable.
d. being immune to substitution from competitors' resources.
8. Using the vertical integration strategy for diversification assures the firm
a. will remain profitable.
b. will have adequate resources to expand its business.
c. will remain in its current industry.
d. will create synergy among its business units.
10. Synergy is
a. the result of a successful unrelated diversification strategy.
b. making sure that the inputs of business equal its output.
c. a situation where the value of the whole is less than the sum of its parts.
d. the goal of a related diversification strategy.
12. The main types of benefits derived from diversification include all of the following
except
a. cost savings.
b. more attractive terrain.
c. access to key resources.
d. the opportunity to share activities among business units.
13. The primary costs of diversification include all but which of the following?
a. ignorance about the new industry
b. overcoming the barriers to entry in the new field
c. neglect of the original business
d. costs of coordination
14. Achieving more attractive terrain is rarely a benefit for all stakeholders because
a. conglomerates often produce dysynergies.
b. many employees lose their jobs after firms diversify.
c. shareholders can achieve the benefits of diversification within their own
investment portfolios.
d. suppliers may be forced to sell their products at lower prices.
15. Which of the following is not a reason to spin off a business unit?
a. to refocus on the firm's primary industry
b. to raise cash that is currently invested in the business unit
c. to reverse earlier diversification efforts when they have failed to produce
sustainable increases in shareholder value
d. to gain access to key resources
CHAPTER 8
Global Strategy:
Harnessing New Markets to Extend Advantage
2. Movement of jobs to locations where labor costs are low is one factor promoting
globalization.
a. True
b. False
4. Global and multidomestic strategies are forecast to remain separate and distinct
approaches to globalization.
a. True
b. False
5. Part of the reason for the ethical dilemmas encountered by firms pursuing
globalization strategies is related to the varying emphases placed on the individual
and the group in different cultures.
a. True
b. False
8. Rising costs of research and development and increasing economies of scale are
both factors promoting globalization. The reason behind both of these factors is
a. the need to spread costs over larger markets than individual nations can
provide.
b. the desire to find markets with higher selling prices.
c. the need for highly educated workers.
d. the need for more sophisticated consumers.
9. A global strategy is
a. any strategy that causes a firm to sell its products in two or more
countries.
b. a strategy that seeks to achieve a high level of consistency and
standardization around the world.
c. a strategy that seeks to adjust the firm's output to individual markets
around the world.
d. a strategy that seeks to penetrate as many national markets as possible.
10. All of the following are actions that firms pursuing a global strategy would use
except
a. product standardization.
b. locating plants to maximize systemwide advantage.
c. worldwide marketing efforts.
d. tailoring product features to meet local tastes.
11. Using financial, technological, and marketing resources from one market to battle
a competitor in another market is
a. a multidomestic strategy.
b. known as globalization.
c. called cross-subsidization
d. an example of how firms using a multidomestic strategy can accelerate
learning.
12. Multidomestic strategies are
a. strategies that seek to achieve a high level of consistency and
standardization around the world.
b. used when a firm has multiple headquarters around the world.
c. collections of country or region-based strategies.
d. used to find locations where costs of production are minimized.
2. Co-opetition is the idea that firm cannot cooperate and compete at the same
time.
a. True
b. False
3. The central problem of sharing knowledge with alliance partners is the impossibility
of limiting how the partners will use it.
a. True
b. False
4. The lowest costs and risks of forming alliances occur when managers view the
partnerships as substitutes for their own firm's internal development activities.
a. True
b. False
5. The most important step in preparing for an alliance is to understand how the
firm's competencies contribute to its competitive advantage.
a. True
b. False
6. Strategic alliances
a. include vertical integration.
b. are banned in many countries because of anti-trust regulations.
c. are relatively simple to manage.
d. are formal linkages between firms designed to achieve a specific goal.
7. Which of the following is not a valid reason for entering into a strategic alliance?
a. reduce risk
b. enter new markets
c. conduct industrial espionage
d. learn new technologies
8. Which of the following is not true of licensing arrangements?
a. They typically represent a sale of technology- or product-based
knowledge.
b. They are the simplest forms of strategic alliance.
c. They provide equity ownership in a new entity.
d. They allow one firm to gain assistance in commercializing a new
technology.
9. Joint ventures
a. are the most complex form of strategic alliance.
b. create a new entity that is owned by the joint venture partners.
c. are most popular when the industry's core technology is not changing
rapidly.
d. are most useful after an industry's technological standards have been
established.
13. Which of the following is not a risk associated with strategic alliances?
a. incompatibility among partners
b. knowledge or skill leakage
c. proliferation of technological standards within an industry
d. dependence on alliance partners
15. Ethical concerns about strategic alliances arise due to all of the following except
a. the balance between financial investments and returns.
b. the balance between cooperation and competition among alliance
members.
c. loyalty among personnel assigned to the alliance.
d. viewing the alliance as a dispensable assignment or "going native."
CHAPTER 10
Designing Organizations for Competitive Advantage
3. Centralization is the degree to which a firm's sales are generated from a single
location.
a. True
b. False
6. Organizational structure is
a. what determines a firm's success in carrying out its strategy.
b. the chart that depicts reporting relationships within a firm.
c. the process that senior managers go through to decide the most
effective reporting relationships within a firm.
d. the formal definition of working relationships between people in a firm.
7. Which of the following is not one of the basic building blocks of organizational
structure?
a. specialization
b. leadership
c. standardization
d. centralization
11. Forms that a product structure may take include all of the following except
a. product divisions.
b. geographic divisions.
c. strategic business units.
d. sectors.
1. Virtual organizations are designed to do away with the need for face-to-face
conversations among employees of a firm.
a. True
b. False
3. Shared values are the systems of unwritten rules that govern behavior in a firm.
a. True
b. False
4. Myths, legends, and socialization are common ways to convey a firm's shared
values to its employees.
a. True
b. False
5. One of the most powerful ways for a CEO to demonstrate her support for the firm's
ethical credo is to continuously behave in ways that agree with the credo.
a. True
b. False
9. An organizational structure that links people and activities within and outside the
firm is called
a. loose coupling.
b. a networked organization.
c. a real-time structure.
d. a virtual organization.
10. The characteristics of a virtual organization include all of the following except
a. organizational focus on core processes and technologies.
b. high specialization of knowledge.
c. rapid assembly and disassembly of project teams.
d. ability to connect quickly and easily with firms outside the organization.
12. A hierarchy-based reward system is suitable for all of the following except
a. low-cost leadership strategies.
b. differentiation strategies.
c. related diversification strategies.
d. global strategies.
2. Any time a firm pursues global expansion, the need for communication and
cooperation will tend to increase.
a. True
b. False
4. The blending of many different sources of technology to create new, higher order
products is known as technology fusing.
a. True
b. False
6. When a firm has a distinctive competence that is widely shared among its divisions
a. more autonomy is required for each SBU.
b. more cooperation is required among the SBUs.
c. the firm will reorganize to emphasize that distinctive competence.
d. staffing levels can be reduced.
7. Off-line coordinators
a. refer to low tech managers, usually in slow changing industries.
b. are typically relatively inexperienced, lower level managers.
c. work extensively with division managers to foster informal cooperation.
d. are usually the first people to be laid off during delayering.
8. Firms that need extensive cooperation among their divisions should have a
corporate culture that
a. celebrates individual achievement.
b. emphasizes overall corporate goals rather than division objectives.
c. encourages internal competition among employees and divisions.
d. stresses objective measures of performance.
9. Which of the following is not a factor that encourages cooperation among business
units?
a. changes in the ways customers use products
b. the rise of multipoint competition
c. increased global expansion activity
d. environmental turbulence
11. All of the following are factors promoting greater autonomy among business units
except
a. the rise of multipoint competition.
b. increased acquisition activity.
c. the need to avert creeping bureaucracy.
d. environmental upheaval.
14. As technology fusion progresses within a firm and the need for internal synergy
and sharing of ideas grows,
a. SBUs should become more autonomous.
b. the need for autonomy grows for all divisions.
c. the need for cooperation grows within the firm.
d. organizations outside the firm will tend to attack.
15. The primary reason for ethical concerns in the search for the proper balance
between cooperation and autonomy is
a. the ethical appeal of cooperation is opposed to the efficiency appeal of
autonomy.
b. employees' ability to adjust to changing emphases between cooperation
and autonomy.
c. employees' resistance to change.
d. achieving the proper match between structure and strategy.
Chapter 13
Managing Strategic Change:
1. According to the authors of the text, in the future the only sustainable source of
competitive advantage will be a firm's ability to change and learn new skills.
a. True
b. False
3. The majority of firms are static organizations rather than learning organizations.
a. True
b. False
4. The biggest reason that employees of firms resist change is fear of the unknown.
a. True
b. False
5. For companies to build new sources of competitive advantage they must change
at least as fast as other firms in the industry.
a. True
b. False
7. Firms that see change as an opportunity to learn and create new sources of
competitive advantage
a. are guaranteed success.
b. are learning organizations.
c. will be the industry leaders of the next century.
d. will remain static
11. Which of the following is not a common reason for resistance to change?
a. lack of interest in the opportunities presented by the need for change
b. lack of sufficient financial incentives
c. conflict between the need for change and existing values
d. fear of personal loss
12. All of the following are reasons adding to the fear of cannibalization except
a. recognition that the firm's existing distinctive advantages could soon
become obsolete.
b. recognition that the firm may need to learn an entirely new set of skills.
c. recognition that profit margins in new markets are likely to be smaller
than existing margins.
d. recognition that workers may be forced to transfer to other divisions,
thus depleting the pool of talent within the focal SBU.
13. Which of the following is not a key step in building commitment to change?
a. recognize the need for change
b. foster debate
c. command workers to change
d. allocate resources
15. Promoting the need for learning and embracing change is very difficult because
a. so many human relationship issues are involved.
b. people resist learning new skills.
c. constant training is extremely expensive.
d. technology is changing so rapidly.
Chapter 14
Redefining Advantage
3. The productivity paradox is the situation that held in most manufacturing plants-
increased efficiency always led to decreased variety in output.
a. True
b. False
11. Reengineering has become more common within organizations for all of the
following reasons except
a. shorter product life cycles.
b. the need to improve quality.
c. information intensity.
d. hidden costs of inefficiency.
The two most critical questions that __________ strategy must address
are how a company will achieve its objectives today, when other firms
may be competing to satisfy the same customer's needs and how the
firm plans to compete in the future.
corporate
functional
business
operational
Vehicles
Advantages
Arenas
Staging
Within the strategy diamond ______ refer(s) to decisions about the areas
in which a firm will be active including its products, services, distribution
channels, market segments, geographic areas, technologies, and even
stages of the valuecreation process
economic logic
differentiators
vehicles
arenas
_______ refer(s) to the timing and pace of strategic moves and choices
in this area typically reflect available resources, including cash, human
capital, and knowledge.
Differentiators
Vehicles
Staging
Economic logic
_________ is the process of taking the actions that put the strategy into
effect and ensuring that organizational decisions are consistent with it.
Strategy implementation
Strategic control
Strategy formulation
Strategy organization
___________ refers to the manner in which responsibilities, tasks, and
people are organized and includes the organization's hierarchy, units,
divisions and coordinating mechanisms.
Structure
Systems and processes
People and rewards
Strategic leadership
A firm's ability to create value in a way that its rivals can't is known as its
____________.
business strategy
corporate strategy
competitive advantage
dynamic advantage
The word strategy is derived from the Roman strategos, which is roughly
translated as "the general's view."
True
False
True
False
Business strategy refers to the ways in which a firm will compete against
present and future rivals within a particular business
True
False
The two most critical questions that corporate strategy must address are
how a company can achieve its objective today, when other firms are
competing to satisfy the same customer's needs and how it plans to
compete in the future.
True
False
True
False
True
False
True
False
True
False
True
False
True
False