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MOBILE: 07800988524
Email: Dannykwok@hotmail.co.uk
Personal Profile
A Media Studies Graduate from Liverpool Hope University with 2 years Work
Experience; a friendly, level-headed, reliable person who is very organised and
punctual. I am always challenging myself and looking to learn new skills and
improve on current skill sets. I am looking for an Administration Role in which I
can challenge myself, excel and utilise my skills to their full extent.
Key Skills
Microsoft Office
Attention to Detail
Supporting Others
Team Work
Typing Speed: Average of 50
Words per Minute
Data Handling
Time Management
Working to Deadlines
Prioritising
Driving Full Current Clean Driving
Licence
Work History
Capita: Data Gatherer: Dec 2012 - Current (Notice to be given 4 Weeks)
Collecting information and evidence for complaints made in order to assure that
a full and fair review could take place for the customer; also sending letters to
customers and adhering to full processes & procedures, at all times.
All of my work experience has been based within a team-based culture; being
able to assist and request help when necessary. I have also times as an SME
(Subject Matter Expert) for new starters or for those who have started to learn
new work streams; acting as the first response for all questions that were raised.
Briefly spent time working as part of the Review Team; communicating with
customers in order to review their complaint in order to make a decision for a
final outcome.
Education
BA Hons: 2009-2012
Wirral Metropolitan College, Carlett Park Campus (Accredited by:
Liverpool Hope University)
Media Studies: 2.2 Degree
Modules Include:
Writing
Socialising
Chess
Fitness (Gym & Cycling)
References:
Name: Elaine Morgan
Telephone: N/A
Address: Premier House, First Floor,
Charterhall Drive, Chester, CH88 3AN
Email:
Elaine.Morgan@lloydsbanking.com
Connection: Team Manager
Telephone: 07553060901
Address: 8 Trueman Close, Bidston, CH45
7YR
Email: N/A
Connection: Work Colleague