Beruflich Dokumente
Kultur Dokumente
Unit 4 Questions
1.
2.
3.
4.
5.
6.
1.
2.
3.
4.
5.
Unit 7, Questions
1. What are the differences between physical products and services?
2. How is price important for physical products and services?
3. Give an example of physical products and of services.
4. What is purchase price risk?
5. What is the example of good service in Lufthansa?
6. Why is Lastminute.com one of the most successful firms?
Unit 8, questions
1.
2.
3.
4.
5.
6.
7.