Overall Objectives

Define, identify and

assess clinical and
supporting
microsystems.

Weekly Objectives
Identify a clinical or supporting
microsystem and summarize the
information needed to assess the
microsystem. (wk 1)
Compare and contrast your chosen
microsystem to the high performing
microsystem characteristics. (wk 1)

Assessments
MAT results
Weekly Journal (same
question as the MAT)

Week 2 Learning Journal

Identify the 5Ps of your
microsystem. (wk 2)

MS assessment of data
resources and data
collection actions
Journal Assignment

Identify how the 5Ps helps all staff

discover new aspects of their
clinical microsystem. (wk 3)
Review, analyze and draw
conclusions about the 5P
relationships. (wk 3)
Summarize strengths
and improvement
opportunities.

Journal Assignment
Identify strengths and opportunities
for improvement. (wk 3)
Journal Assignment
Utilize the resources within your
organization to collect relevant
information for your clinical
microsystem. (wk 3)

Develop
improvement plan
based on
assessment.

Part 1 Assignment
Connect theme selection to
assessment information and
data. (wk 5)
Describe the five dimensions of
knowledge necessary to make
improvement. (wk 2)

Utilize the Dartmouth

microsystem
Improvement
Curriculum to
support
improvement.

Identify the importance of the

relationship between the global
aim, the improvement process flow
and theme selection. (wk 5)

Journal Assignment
Part 1 assignment

Journal assignment
Create a high level flowchart using
several techniques. (wk 5)
Develop a process to engage all
members of the microsystem in the
creation and modification of the
flowchart. (wk 5)
Weekly Journal
Define what a specific aim is (wk 6)
Describe the connections between
the specific aim, process flow,
global aim and theme. (wk 6)
Weekly Journal
Illustrate a cause and effect
diagram. (wk 6)

Determine measures
to assess and track
improvement.

Describe the steps of the QI

measurement process (wk 7)
Pre work develop the
Develop conceptual and operational definitions of the measure
definitions of measures (wk 7)
Develop a data collection plan (wk
7)
Construct a run chart using an
Excel spreadsheet and interpret it
using special cause detection rules.
(wk 7)

Identify leadership
actions that support
front line
improvement

Pre work measurement

plan
Run Chart Quiz
Pre work dummy data
exercise

Weekly Journal
Describe the essential leadership
skills necessary to lead successful
microsystem improvement. (wk 8)
Compare and contrast leader,

leadership and leading. (wk 8)

Weekly Journal
List the three fundamental
processes of leading improvement
(wk 8)
Recognize the role your organizations culture plays in initiating and implementing
improvement (i.e. change). (wk 1)
Differentiate ownership from buy-in and explain how these frameworks can support or
detract from quality improvement. (wk 1)
Explore how an interdisciplinary team with patients and families can result in better
improvement. (wk 2)
Summarize how helping behaviors can support improvement in the microsystem. (wk 2)
Describe how the seven step meeting process creates time for improvement. (wk 8)