MOMENTUM

T HE M AG A ZINE FO R UBER PA R T NER S

WEST

FROM COAST TO COAST

Our best partners
best practices

SPOTLIGHT ON ARIZONA
State lawmakers
embrace ridesharing

DRIVING SUCCESS
The push to bring one million
women onboard by 2020

MOMENTUM
T HE M AG A ZINE FO R UBER PA R T NER S

UBER
TURNS
FIVE

Looking to
our future
together

CITY SPOTLIGHT

ARIZONA GREEN-LIGHTS UBER

Grand Canyon State among the 23 to approve ridesharing legislation
Uber is working every day to provide youour partnerswith
the security that comes with permanent regulations for ridesharing. With innovation and technology come great challenges, and
one of them is getting lawmakers across the country to recognize
that ridesharing is here to stay. Both riders and drivers have
come to depend on this industry as a way of life.
As a part of that effort nationwide, Arizona made ridesharing
official statewide in April. Arizona Governor Doug Ducey signed
legislation that enables Arizonan partners to permanently continue earning money and providing safe rides.
Not only did the state of Arizona become a permanent home
for ridesharing, Governor Ducey wasnt afraid to get out in front
and support the jobs that our community relies on:
[Ridesharing] companies are innovative, entrepreneurial technologies, and I want to see those companies thrive. They also
create jobs. Thats something we want to see more of, not less.
Arizonas leadership on this issue is the result of support from
thousands of partners and riders from across the state who
spoke up about the need to make ridesharing part of the states
transportation infrastructure. We are committed to ensuring
that the Arizona model is replicated across the country so that
the small business jobs our partners depend on are here to stay.

Gov. Doug Ducey of Arizona

[Ridesharing] companies are

innovative, entrepreneurial
technologies, and I want to see
those companies thrive. They
also create jobs.

Marilyn Purvis
@mpurvious

Week 1 of #NoCar = success! Based

on my #UberMath the $$$ spent using
exclusively @Uber_AZ this month will
be < than a car insurance pymnt
Uber driver-partner Judith from Phoenix

MOMENT UM

COURTESY OF THE OFFICE OF GOVERNOR DOUG DUCEY

#UBERCHATTER

Arizona Governor Doug Ducey

Have a mother, sister,

daughter, or friend who
would make a great
Uber driver-partner?
Refer her through
your app.
In honor of Mothers Day, we hosted women driver-partner appreciation events in 16 cities around the world.

DEAR UBER PARTNER:

For those of you receiving MOMENTUM magazine for the first
time, I want to take this opportunity to say how thankful we are
to count you among our global community of incredible partners.
As Uber continues to grow and expand around the world, we remain
grateful for your partnership every
step of the way.
Earlier this year, we announced
our commitment to create jobs for
one million women on the Uber
platform by 2020. As our company evolves, one thing will remain
constant: We will continue to create
flexible, equitable earning opportunities for all drivers who want to partner with us. Flexibility is
one of the hallmarks of our platform, and for countless women
across the country and around the worldmany of whom are
primary caregivers for young children or elderly parentsflexibility is a number one priority when it comes to professional
satisfaction and success.
Since launching this initiative, we have heard from many
partners about the significant role Uber plays in supplementing
income and supporting families. Many of you told us that Uber

Produced by DCP / dcpubs.com

helps connect your professional, social, and family networks. In

May, we held women partner appreciation events in 16 cities
around the world, to begin a conversation with women about
their experiences on the platform. From Mumbai to Bogot to
San Diego, we listened and got important feedback on ways to
improve the partner experience and recruit even more women
onto the platform. As we onboard driver-partners worldwide,
we will make a special effort to bring on more women and to
work with any organization or group that wants to help.
We are #superpumped to continue partnering with you and
working toward our goal of bringing one million women on the
platform in the next five years. Thank you for your continued
partnership. We will always work to ensure that your experience
as an Uber partner is the best it can be.
Sincerely,

RYAN GRAVES
Head of Global Operations / Uber Technologies, Inc.

S U M M E R 2 015

UBERPOOL

For partners, uberPOOL means

Less idling
More time on-trip
Less time waiting for riders

1ST PICKUP

2ND PICKUP

1ST DROPOFF

2ND DROPOFF

3RD PICKUP

674,000

120

Miles Saved in
San Francisco Monthly

Metric Tons of
CO2 Emissions
Prevented Monthly

13,500

Gallons of Gas
Saved Monthly

PARIS

NEW
YORK

SAN
FRANCISCO

Thousands of Riders Commute with

uberPOOL 24/7 in These Cities
4

MOMENT UM

Savings calculated over a typical one month period in 2015.

LOS
ANGELES

RIDESHARE GUY SHARES

MEET THE RIDESHARE GUY

His digital resources offer you lots of information and a great community

In the corporate world, my office

window looked onto a patio or
some concrete. Now, my office
window is my windshield.

H: Lets talk about the health side of things: Is there anything you
recommend or you really think drivers need to keep in mind?
R: You need to get up and stretch. Having something on your
lower lumbar in your seat will help take some of the pressure
off your back. I took the word rest, and I used it as an acronym:
R stands for restGet eight hours of sleep. It supports physical
well-being, alertness and helps reduce stress.
EExercise, stretch. We sit for long periods of time, and its not
good for your back or circulation.
SSave and invest for retirement. This is something for the younger

My name is Harry Campbell, but hopefully you know me as

The Rideshare Guy. Im passionate about helping other rideshare
drivers work smarter and earn more, so I started a website to
do just that. We have lots of instructional content and a great
community that you can find at TheRideShareGuy.com.
In one of my recent podcasts, I chatted with Rob, a retiree
in the Los Angeles area who is among the many baby boomers
driving with Uber. If you have any thoughts or questions on this
podcast, or anything else I can help you with, please email me at
harry@therideshareguy.com.
Harry: Why dont you tell us a little bit about you and how you
got into this rideshare gig?
Rob: Well, I had worked for a large corporation for about 32
years, and then in 2011, the company did a forced retirement.
My wife said, Youre home too much. You need to get up and
do something. Ive been driving with Uber since December of
last year, and I really like it. In the corporate world, my office
window looked onto a patio or some concrete. Now, my office
window is my windshield.

drivers as well as older drivers.

T is timeGive time, volunteer. That helps your well-being, when
youre out there, helping others.

So REST: rest, exercise, save for retirement, and give your

time. I think those are really important tips to help us be healthy.
H: One other issue that a lot of 50-plus drivers might be thinking about is technology-based. Ive grown up around tech and
mobile phones, whereas baby boomers havent. Have you faced
challenges using the phones and the apps?
R: Well, truth be known, when I started out with Uber I was
a little intimidated. Once I got the ride done, I was a lot more
relaxed, but not knowing fully what to expect was a little scary.
I do a lot with apps now, probably because my kids are really
into it.
Harry Campbell, aka The Rideshare Guy, has been driving with
Uberand blogging and podcasting about his experiencessince
2014. MOMENTUM is thrilled to have him join the team and provide
our partner community with some of his best practices.

S U M M E R 2 015

PRO TIPS

FROM COAST TO COAST

Uber driver-partners from Canada and across the US chat about why they hit the road,
what keeps them going, and how to get ahead
UBERING ON FROM CITY TO CITY
Catherine, Washington, DC and beyond
Catherine is an uberX driver-partner in the Washington, DC
metro area who first partnered with Uber in Boston back in
2013. MOMENTUM magazine caught up with her to hear about
her experience driving and how shes kept a great rating after
thousands and thousands of trips.

MOMENTUM: What did you do before partnering with Uber?

Why did you decide to partner with Uber?
Catherine: Before Uber, I was a senior mortgage loan broker. I
originally tried Uber to meet people in Boston because I had relocated and didnt know anyone. On my first day I was so happy
with the clients. They were so much fun to work with [that] six
weeks later I quit my job. I then moved back to the DC metro
area with Uber, which is my hometown.
M: What do you like most about the Uber platform?
C: I like the freedom to work whenever I want, to wear whatever
I want, and to go wherever I want. I love the clients that use
Uber because they are always so happy to have an alternate
transportation source.

Its a great job because it allows

you freedom to go out anytime.
You can take the kids to school,
cruise around, give a few rides,
yet still get your kids from school.
And you can make great money
doing it.

MOMENT UM

M: How has your experience partnering with Uber been so far?

C: I love, love, love Uber. It has been a fabulous experience. Ive
worked in six cities now, including Baltimore, DC, Annapolis, and
Boston. Ive met some awesome peopleincluding Beyonces
producer and a Nobel laureate at NASA.
M: How have you managed to keep nearly a 4.9 rating after
thousands and thousands of trips?
C: When I pull up, I jump out of the car and open the door for
the rider. I ask them how their day is and use their name and say
Hi, Jim, how are you today? I always offer them water. When I
pull up, I tell them there is water on the side for them, and they
always say thanks. I try to make it an experience.
M: Would you recommend the Uber platform to other women
interested in driving?
C: I would definitely recommend it to women. The rating system
is designed so that the driver respects the passenger, but the
passenger also has to respect the driver. Its a great job because
it allows you freedom to go out anytime. You can take the kids
to school, cruise around, give a few rides, yet still get your kids
from school. And you can make great money doing it.

RIDERS MAKE HIS DAY

Jim, Chicago, Illinois
Jim has been a partner in Chicago for over a year and a half
starting with uberX and most recently UberEATS. Newly retired,
Jim was looking for a way to fill his extra time and meet new
people. His partnership with Uber has allowed him to make brief
but meaningful connections with thousands of riders.

SOFIANES TOP THREE TIPS

FOR SUCCESS
FROM ONE OF UBERS FIRST DRIVER-PARTNERS IN
SAN FRANCISCO

STREET SMARTSLearn how to navigate the city.

When I started driving in San Francisco, I didnt know

MOMENTUM: What were you doing before Uber?

Jim: Before Uber, I ran a health care and rehabilitation consulting
practice. After my partner and I sold our business, I often found
myself at home, bugging my wife and needing to find a hobby.
My nephew told me about Uberand I instantly became hooked.

anything about the city, but I ended up learning everything about San Francisco from partnering with Uber. Do
some research on a map, learn the names of the streets,
and then go practice.

CITY SMARTSIf you really focus on

M: What do you like about the platform?

J: There is so much good that can come from the Uber platform,
but for me the most special part of the entire technology is
that it enables me to connect with people in short intervals in a
meaningful way. Uber allows for a really friendly environment
the majority of riders want to chat and so do I. That is something
I find truly incredible.

the job, you can pick up on things

like when event days are happening and

whether there will be crowds of people

at certain locations, like AT&T Park for a
game or a concert. In San Francisco, there
are a lot of new restaurants and venues
opening all the time. If you focus on that, you can
control your driving strategy and get more business.

M: What is the biggest lesson you have learned while partnering

with Uber?
J: I have learned a lot from the people I have been able to meet,
but most of all, that you never know who you can meet! Taking
people from A to B doesnt have to just be a quiet transaction
some people are looking for more than just a driver, and holding an actual conversation can make the entire Uber experience
better for all involved. Little moments throughout the day can
add upand I like to think that I can be some good little part of
a riders day. And, quite honestly, the riders are a big part of my
day, too.

PEOPLE SMARTSPay attention to your client behav-

ior and preferences. On my end, as a driver, its about

the simple things: providing good customer service, being

on time, making sure I follow the right route and dont get
lost, and making good conversation with the client. If its
an exceptional experience for the client, it ends up being
an exceptional experience for the driver.

M: Whats your favorite part about Uber?

J: There are so many great things about Uber. You know, I just
believe that Uber is an enormous opportunity for people that
need to make a living, and its a fabulous opportunity to do
something fun and meaningful. Just recently, I started driving
with UberEATS and it provides a whole new opportunity for me
to move around the city and make peoples day. Its a tremendous experience.

#UBERCHATTER

M: What are your tips for new drivers?

J: Pay attention because every rider is a chance connection and
the little things make a difference. Not everyone will want to
hold a conversation, but the majority of the time I find people
are up for a chat.
Kenny Griffin
@KennyGriffinla

This @Uber_LA driver

gets a 5 star
#uberlife

S U M M E R 2 015

DRIVEN BY KINDNESS
Comfort, SF Bay Area, California
Comfort signed up with Uber after her car broke down and
she needed a new one. She drives all corners of the East Bay
while attending school and supporting her son through college
at UC Berkeley. MOMENTUM magazine caught up with Comfort
to get insights into what fuels her passions.

MOMENTUM: Tell us about yourself!

Comfort: I am from West Africa, Ghana. I have lived in the United
States for 18 years.
M: How did you hear about Uber?
C: I have a friend who drives with Uber. My car broke down, we
started looking for a car, and I thought, Theres no way I can
afford this. Then, he told me about Uber, and how the income
would allow me to afford the car. I bought it, and right then he
helped me apply with Uber.
M: What were you doing before driving with Uber?
C: Before driving I did home care. But after 14 years, I wanted
to get more education so I can go into hospitals and be able to
help more.
M: What does a typical day look like?
C: I usually work afternoons. Because of the flexible hours, I log
in when I have free time. I love driving in the East Bay. I believe
we should service every corner. I figure that I will be able to
build up the customers here and help more people.

MOMENT UM

It makes my day if I can talk to

one person and put a smile on
their face. ... Even once I become a
nurse, I plan on driving with Uber
even if it is just once a week. I just
love meeting people.

M: What do you do when you are not driving?

C: When I am not driving I teach a class or I am studying. I am
trying to see if I can be a nurse. My passion is taking care of
people. I am grateful for this company because the flexibility
and steady income is something I have been looking for for a
long time.
M: What kind of riders do you remember the most?
C: It makes me feel good that I can meet people, communicate,
and share storiesbecause every one of us has a story to share.
It makes my day if I can talk to one person and put a smile on
their face. Everybody gets five stars with me.
M: What does the road ahead look like?
C: Even once I become a nurse, I plan on driving with Uber even
if it is just once a week. I just love meeting people. I feel like my
mission is caring for people.

PRO TIPS

CANADIAN PIONEER

Its like a roller coaster being an

Uber partner in a new market.
Despite this, there is something
sacred and trailblazing about
sharing my ride to those who
ask for it. It feels good to be
needed in our nations capital. ...
I dont believe Ive ever felt so
passionate about something in a
very long time.

Glen, Ottawa, Ontario

Glen is an uberX driver-partner in Ottawa, ON, where he began driving on the very first day Uber launched in Ottawa in
September 2014. He has completed more than 1,600 trips and
achieved an impressive 4.98 rating. Glen recently became the
first Canadian winner of the Global Sixth Star Award. MOMENTUM magazine caught up with Glen to hear more about why he
partners with Uber.

MOMENTUM: Why did you decide to partner with Uber?

Glen: The reasons were a combination of a passion for driving,
being part of something new, a desire to share my electric ride
and to engage the social element.
M: What do you like most about the Uber platform?
G: I like the two-way rating systemits the ultimate accountability and a good protective measure for the drivers and riders alike.
M: How has your experience partnering with Uber been so far?
G: Its like a roller coaster being an Uber partner in a new market. Despite this, there is something sacred and trailblazing
about sharing my ride to those who ask for it. It feels good to
be needed in our nations capital. The highs are also when I see
another city (or state) in the United States rewrite the laws to
welcome Uber and ridesharing. These frameworks will happen
in Canada, too.

#UBERCHATTER

M: Whats your secret to maintaining a 4.98 rating after over

1,600 trips?
G: Taking pride in your ride, be welcoming, drive like your Mum
is in the car, treat others like you would like to be treated, show
thanks, and be your personable self.

Doug Vidal-Hernndez
@Douglas_VH

M: Would you recommend the Uber platform to others?

G: I dont believe Ive ever felt so passionate about something in
a very long time. I dont even remember what life was like before October 1 of last year, pre-Uber. Its this passion that makes
me want to perfect how people move around in my city.

Today I had the pleasure of being

driven by the best #Uber driver in
Canada. He is truly deserving of his
6 rating.
[About Glen (above), the first Canadian
driver to receive a Sixth Star Award.]

S U M M E R 2 015

UPDATE FROM HQ

ONE MILLION AND COUNTING

Remarks from CEO Travis Kalanick at Ubers five-year celebration

Five years ago, the idea that you

could seamlessly travel across a
city with the touch of a button
was unimaginable. ... Together,
were helping change the
transportation status quo.
CEO and co-founder Travis Kalanick

10

MOMENT UM

On June 3, Uber celebrated its fifth anniversary at its San

Francisco headquarters, bringing together driver-partners, employees, and riders. As part of the festivities, Theresa Ferguson,
who has been driving on the platform since early 2015, shared
her story. Shes an UberMILITARY partner whose husband
serves in the Army. Theresa used to work long hours managing
a restaurant. Since becoming an Uber partner, she has been able
to spend more time with her familyin fact, they recently took
their first vacation together in a long while. Theresa spoke and
introduced Uber CEO and co-founder Travis Kalanick, who talked
about Ubers history and where he hopes to take it in the years
ahead. An abridged version of Travis remarks appears below:
Uber began without ambition, but instead as the answer to
a simple question: What if you could press a button and get
a ride? Five years ago, our first partners were folks willing to
give us a chance, to be there when someone pressed that button. Then, as now, they were people who wanted to spend time
moving folks around their city, not sitting around waiting for
fares that might never come.
Today, our driver-partners have become the heart and soul of
Uber, and the reason weve come this far, this fast. Its you who
built Uber from the ground up, who believed in Uber when not
many did, who fought for Uber when not many would. Youve
made it possible for us to serve millions of people around the
world. And youve become a force for change in 300 cities
across six continents.
Five years ago, the idea that you could seamlessly travel
across a city with the touch of a button was unimaginable. And
weve faced resistance every step of the way from powerful
people who try to stop progress, who tried to keep things unchanged.
The only reason they havent succeeded is because of our
riders and drivers like you. Whether you drive with us to help
pay the rent or a loved ones medical bills, or youre a veteran looking for work after returning home from overseas, youre
part of the fabric of Uber. Many of you used to work in the taxi

Its you who built Uber from the

ground up, who believed in Uber
when not many did, who fought for
Uber when not many would. Youve
made it possible for us to serve
millions of people around the world.
CEO and co-founder Travis Kalanick

Uber partner Theresa Ferguson

business but had enough of punching the clock and working a

grueling schedule you couldnt control.
Together, were helping change the transportation status quo:
making cities safer by cutting down on drunk driving, offering
affordable rides where mass transit doesnt reach and taxis dont
go. Ubers innovations are offering an alternative to a world that
looks like a parking lot and moves like a traffic jam.
As we look ahead, were especially excited about the potential of uberPOOL to help lower emissions and provide an alternative to gridlock. If youre driving with us in San Francisco, or
Los Angeles, or New York, you already know how this works:
When two people are headed in a similar direction, you pick
up one customer, then another. This means a lower price for
the customer but also less time spent between trips and higher
earnings for drivers. We think it can be a game changer in moving people away from car ownership.
When we talk to city leaders, we deliver a simple message
youre probably already familiar with: A city that welcomes Uber
onto its roads will be a city where people spend less time stuck
in traffic or looking for a parking space, a city where people will
spend less of their income on cars or commutes. It will be a city
that spends less building parking garages and expensive new
public transportation. It will be a smarter city, where we share
data that will help improve everything from parking issues to
traffic light patterns. It will be a cleaner city, where fewer cars
on the road will mean less carbon pollution.
And a city with Uber will be a more prosperous citya city
where more people have access to more affordable transportation than ever before, a city where there will be tens of thousands of new jobs created. In the next five years, well continue
our journey of helping many cities around the world build a better tomorrow. We cant make that journey without you. Thanks
for everything you do.

S U M M E R 2 015

11

POINTS AND PERKS

GREAT DEALS AND DISCOUNTS

Momentum Partner Rewards, Ubers loyalty program, offers exclusive perks for you and your family

HERES WHAT WE LEARNED

FROM DRIVERS:

60%
Drivers are interested in tools to simplify
the selection of health insurance

70%
Drivers indicated that discounts on
automotive products and services are the
most valuable type of reward

60%
Drivers place a premium on discounts on
personal cellphone plans

12

MOMENT UM

At Uber, we celebrate the differences and diversity of our

driver-partners and the goals our platform helps you achieve.
But we also know there are some common threads in what driver-partners need. In a survey we conducted earlier this year, we
learned that for 70% of driver-partners, discounts on automotive products and services are the most valuable type of reward.
Our loyalty program is meant to recognize your hard work by
bringing you the rewards you want most. You can find out more
directly from your partner dashboard, under REWARDS.
HERE ARE THE DETAILS:
Personalized Health Insurance Recommendations
For many partners, finding affordable, effective health insurance is a top priority. 60% of partners wanted a simpler process for choosing health care coverage, so Uber worked with
Stride Health to offer a customized online tool for all driver-partnersat no cost. In 15 minutes or less, youll be able
to browse side-by-side health plan comparisons to help you
select the best health care for you and your family.
Maintenance Discounts
Need new tires? A routine oil change? How about a fresh coat
of paint? Momentum extends significant, exclusive discounts
of up to 15% at major auto maintenance retailers like AutoZone, Firestone, Maaco, Meineke, Midas, Jiffy Lube, and Valvoline. Partners now have a personal pit crew at over 10,000
locations nationwide.
Personal Rewards for You and Your Family
Deep discounts on cellphone/wireless services are also a feature of Momentum Partner Rewards. Were working with top
wireless carriers AT&T and Verizon to deliver discounts from
1518%, and best of all, your immediate family can also enjoy
this discount.

THE PARTNER FUEL CARD

DISCOUNTS AT GAS STATIONS ACROSS THE US
Earlier this summer, we launched our latest addition
to the Momentum Partner Rewards program: the Partner Fuel Card, powered by FleetCor and MasterCard.
Together, we have developed an exclusive set of discounts on fuel for eligible Uber partners, who will be
able to unlock significant savingsup to 15 cents off
per gallonwhenever they fill up at gas stations across
the country.
Cardholders also get an automatic 1.5% off fuel purchases everywhere MasterCard is accepted, plus added
discounts at independent gas stations across the country. Discounts are automatically applied to every transaction made with the Fuel Card, simple and hassle-free.
HERES HOW IT WORKS:
To unlock the Fuel Card, all you need to do is complete
200 trips on uberX or 150 trips with UberBLACK

We know that as drivers, your needs are constantly changing

so let us know how you think we can keep improving. Email us at
MomentumMagazine@uber.com and let us know how else Uber
can help you, on the road and off.

The Fuel Card has a daily and weekly credit limit and allows for the payment on credit of gas and convenience
goods at gas stations
Each week, the card balance is automatically deducted
from a partners earnings

#UBERCHATTER

Statements are easily accessible directly from the partErik Weber

@vebah

Excited to roll out the next phase of

@Ubers Momentum Partner Rewards:
the Partner Fuel Card! t.uber.com/PFC

ner dashboard
Partners save 1.5% on all fuel purchases made with the
Fuel Card. Additionally, partners get extra savings at
tens of thousands of sites across the country, resulting
in savings as high as 15 cents a gallon or more.
Discounts

vary

by

market,

and

our interactive

map(drive.uber.com/momentum) makes searching for

savings easy

S U M M E R 2 015

13

VEHICLE HEALTH

HOWS YOUR CAR RUNNING?

This veteran mechanics advice can keep your vehicle on the road and you in business

14

MOMENT UM

Last winter, Uber spoke with a physician to give you tips

on how to stay healthy while on the road. This time around,
we spoke with Mike Hawat, a mechanic in California who has
inspected hundreds of partners vehicles, to get his advice on
keeping your car in tip-top shape.
The most common car problems for Uber partners are all related to low engine oil levels. Hawat said many partners underestimate the importance of checking this, but it is something
you should be in the habit of doing at least weekly to prevent
engine damage.
TO CHECK YOUR ENGINE OIL:
1. Park your car, turn off the engine, and open the cars hood (be
careful the engine isnt too hot!).
2. Pull out the dipstick and wipe oil off the end.

Even if youre doing these tire

pressure and engine oil checkups,
you should get regular professional
checkups. Take your car in every
3,0005,000 miles or so and make
sure the brakes, fluids, and other
key features are in good shape.

3. Reinsert the dipstick and pull it back out. Check to make sure the
level is above the minimum level indicated on the stick. If it is too
low, add oil by following the owners manual instructions or ask a
mechanic. If the level is fine, youre good to go!
4. Wipe dipstick, and put it securely back into the tube. Close the
hood, and hit the road again!

You can also do a DIY tire pressure checkup. On the inside

panel of the driver door, you should see an indicator. Make sure
your cars tires are properly pressured. If the pressure is off, see
your mechanic.
Even if youre doing these tire pressure and engine oil checkups, you should get regular professional checkups. If you hear any
unusual noiseslike brakes squealingits definitely time to see a
mechanic. Otherwise, take your car in roughly every 3,0005,000
miles and make sure the brakes, fluids, and other key features are
in good shape.

QUICK CHECKS TO KEEP YOUR

CAR RUNNING SMOOTHLY

1. Ladies and gentlemen, check your engines. Uber partners put on a lot of miles. Use a dipstick to measure how
much oil is in the car. Pull, wipe clean, and then remove
to check. Although slightly pricier, using synthetic oil
will save you money in the long run.
2. Take a break and check your brakes. Make sure they are
always functioning properly.
3. Air on the side of caution. Check the air pressure in

#UBERCHATTER

your tires. Most tires need to be pumped to 33 or 35

Erin Oliver
@erinLOLiver

Waiting at jiffy lube to get car

inspected to be cleared for
#Uber woot

psi. Not only does this preserve your tires, it gets better
gas mileage!
4. Wipe the slateand your windshieldclean. Replace
your wipers when they begin to streakits cheap and
easy to do yourself.
5. Keep calm and Uber on. Dont panic over normal wear
and tear, but spend a little time and money proactively
to save additional time and money in the future.

S U M M E R 2 015

15

IN SEASON: UBER AT THE BEACH

UBER ON TO THE BEACH

GREAT EAST COAST LOCATIONS TO FIND RIDERS
Looking to beat the summer heat in your city? Want to
roll down your windows and catch an ocean breeze?These
seasonal hot spots are practically guaranteed to be busy
through Labor Day, especially when the sun is shining. If
youreinterestedin taking a ride to the beachthis summer,
email the support team in the associated market and well
give you the details.Surfs up and Uber on!

UBER MARKET

CONTACT

CLOSEST UBER AT THE BEACH

Maine

partnersMAINE@uber.com

Bar Harbor

Portland, ME

partnersPDM@uber.com

Kennebunk(port), Ogunquit, Old Orchard Beach

New Hampshire

partnersMNH@uber.com

Rye

Boston, MA

partnersBOSTON@uber.com

Boston North Shore, Cape Cod, Marthas Vineyard, Nantucket

Providence, RI

partnersPROVIDENCE@uber.com

Newport, Narragansett

Connecticut

partnersCONN@uber.com

Coast from Guilford to Stonington

New York, NY

partnersNY@uber.com

Hamptons *

New Jersey

partnersNJ@uber.com

Jersey Shore

Delaware

partnersWDE@uber.com

Rehoboth, Dewey, Bethany

Baltimore & Greater Maryland

partnersMARYLAND@uber.com

Ocean City, St. Michaels, Inner Shore

Hampton Roads, VA

partnersHRVA@uber.com

Virginia Beach

Outer Banks, NC

partnersOBX@uber.com

Outer Banks

Eastern North Carolina

partnersENC@uber.com

Beaufort, Morehead City, Atlantic Beach

Wilmington, NC

partnersWNC@uber.com

Wrightsville, Carolina, Oak Island

Myrtle Beach, SC

partnersMYR@uber.com

Myrtle Beach

Charleston, SC

partnersCHS@uber.com

Isle of Palms, Edisto, Kiawah

Savannah, GA

partnersSAV@uber.com

Hilton Head, Tybee Island

*Pickups not allowed in Town of East Hampton (East Hampton, Amagansett, Montauk)

16

MOMENT UM

TOOLS OF THE TRADE

PERSONALIZING
THE PARTNER EXPERIENCE
The goal of Partner Support Centers (PSCs) is to offer you an in-person option for
addressing questions and concerns
MOMENTUM: Whats the goal of the Partner Support Centers?
Robby Bearman: The idea is to ensure we offer world-class support
and to provide a sense of community for partners in their cities.
M: What should partners expect from their PSC?
RB: PSCs are physical locations where new drivers can get activated with Uber, and experienced drivers can find a solution for
anything that might come up. With this option, they can focus all
of their energy on earning an income on the platform.
M: Why is in-person support important for partners?
RB: PSCs are one tool in our ever-growing support tool belt. They
are an option that many partners will find helpful and convenient. Other partner support tools that weve recently launched
and are expanding include Live Chat, phone, and improved web
and in-app self-service.

Robby Bearman

Were always looking for new ways to enhance the driver-partner experience. Your feedback has led to improvements
big and small, from Bring Your Own Device (BYOD) to turn-byturn navigation. Every aspect of the partner experience is designed with partners like you in mind.
But improving the partner experience extends beyond the
appinto the physical space. Partner Support Centers (PSCs)
have been opening up in cities all over. The goal? To improve the
partner experience by providing a high-quality, in-person option for you to get your questions answered and issues resolved.
Leading the effort to expand and enhance the PSC experience
is Robby Bearman. MOMENTUM caught up with him to ask a few
questions about what to expect in the months and years ahead.

Robby Bearman is the Global Program Manager for Partner

Support Centers at Uber. He spent a year and half on the San
Francisco Operations Team, working directly with Uber partners to help them build their businesses. Before joining Uber,
Bearman worked in the clean technology industry, including at
an electric car networking company.

WHY VISIT YOUR PSC?

Come to activate your Uber account or bring your friends
when referring them to Uber (theres a cash reward!)
Take advantage of great deals and perks offered
through the Momentum Partner Rewards program
If you need vehicle assistance or help troubleshooting
the app, your team is available to help get you back on
the road as soon as possible

S U M M E R 2 015

17

EVENTS

SUMMER HOT SPOTS

Music festival season is hereand that means long weekends of dancing, indulging, and
high demand for designated (Uber) drivers. Summer is also the season of baseball, state
fairs, fireworks shows, and Taylor Swift, who is likely coming to a city near you during her
epic 1989 World Tour. One more thing: Football and soccer seasons are about to kick off, so
get ready to drop off fans at sports bars and tailgate parties. #UberOn
JULY 2015
JULY 1719
Pitchfork Music Festival (Chicago, IL)
JULY 2425
Summer Brew Fest (Denver, CO)
JULY 2426
Newport Folk Festival (Newport, RI)
JULY 2426
Capitol Hill Block Party (Seattle, WA)
JULY 2427
MLB Hall of Fame Weekend
(Cooperstown, NY)
JULY 25
National Day of the American Cowboy
(Fort Worth, TX)
JULY 25
Music City Brewers Festival (Nashville, TN)
JULY 26
Molokai2Oahu Paddleboard World
Championships (HI)
JULY 30
Satchmo Summerfest, through August 2
(New Orleans, LA)
JULY 31
Newport Jazz Festival begins, through
August 2 (Newport, RI)

JULY 31
Mad Decent Block Party kicks off in
Atlanta, GA, stopping in various US cities
through September 26

SEPTEMBER 27
- Southern Decadence Festival
(New Orleans, LA)
- Pig Out in the Park (Spokane, WA)

AUGUST 2015

SEPTEMBER 57
- Labor Day Weekend
- Bumbershoot (Seattle, WA)

AUGUST 131
COOLinary New Orleans (New Orleans, LA)
AUGUST 69
World Golf Championships-Bridgestone
Invitational (Akron, OH)
AUGUST 8
Red Dress Run (New Orleans, LA)
AUGUST 1416
Anime Festival Orlando (Orlando, FL)
AUGUST 1823
World Series of Beach Volleyball
(Los Angeles/Long Beach, CA)
AUGUST 2831
PAX (Seattle, WA)
AUGUST 29
Austin Pride Festival & Parade (Austin, TX)

SEPTEMBER 811
Inbound 2015 (Boston, MA)
SEPTEMBER 1113
Alamo City Comic Con (San Antonio, TX)
SEPTEMBER 13
Dallas Cowboys season opener vs.
New York Giants (Dallas, TX)
SEPTEMBER 1420
New Orleans Restaurant Week
(New Orleans, LA)
SEPTEMBER 19
Oktoberfest begins in Munich, Germany,
inspiring celebrations across the US into
October

SEPTEMBER 2015

SEPTEMBER 1927
UCI Road World Championships
(Richmond, VA)

SEPTEMBER 17
Out of Bounds Comedy Festival
(Austin, TX)

SEPTEMBER 25
State Fair of Texas opens, through
October 18 (Dallas, TX)
SEPTEMBER 2527
- TomorrowWorld festival (Atlanta, GA)
- Baltimore Comic-Con (Baltimore, MD)

18

MOMENT UM

COASTAL CRUISIN
WHETHER YOU DO MOST OF YOUR DRIVING
IN NORTHERN OR SOUTHERN CALIFORNIA,
OPPORTUNITIES TO FIND PASSENGERS THIS
SUMMER ARE ALMOST UNLIMITED

GREATER SAN FRANCISCO

SEPTEMBER 12
Stanford football home opener

JULY 2015
JULY 19
AIDS Walk (San Francisco)
JULY 26
The San Francisco Marathon

SEPTEMBER 1213
Ghirardelli Chocolate Festival
(San Francisco)

AUGUST 10
Aretha Franklin in concert at Oracle
Arena (Oakland)
AUGUST 1415
Taylor Swift in concert at Levis Stadium
(Santa Clara)
AUGUST 2023
Eat Drink SF (San Francisco)
AUGUST 23
The Giant Race at AT&T Park
(San Francisco)

SEPTEMBER 8
Ariana Grande & Prince Royce at Shoreline Amphitheatre (Mountain View)
SEPTEMBER 1126
San Francisco Fringe Festival

AUGUST 9
CicLAvia: Culver City meets Venice
AUGUST 1316
Manhattan Beach Open (Los Angeles)

SEPTEMBER 14
San Francisco 49ers season opener
(Santa Clara)

AUGUST 2122, 2426

Taylor Swift in concert at Staples Center
(Los Angeles)

SEPTEMBER 1518
Dreamforce conference (San Francisco)

AUGUST 2223
FYF Fest at the LA Sports Arena &
Exposition Park (Los Angeles)

SEPTEMBER 2123
TechCrunch Disrupt San Francisco
SEPTEMBER 27
Folsom Street Fair (San Francisco)

GREATER LOS ANGELES

JULY 2015
JULY 16
Opening Day at Del Mar Racetrack
(Del Mar)

SEPTEMBER 2015
SEPTEMBER 5
Cal football season opener (Berkeley)

AUGUST 59
Old Spanish Days Fiesta (Santa Barbara)

SEPTEMBER 13
Oakland Raiders season opener
(Oakland)

AUGUST 2015
AUGUST 79
- Outside Lands (San Francisco)
- San Jose Jazz Summer Fest

AUGUST 2015

JULY 25
Vans U.S. Open of Surfing, through
August 2 (Huntington Beach)
JULY 25
Special Olympics World Games Opening
Ceremony; games last through August 2
(Los Angeles)

AUGUST 2730
LA Food and Wine Festival (Los Angeles)

SEPTEMBER 2015
SEPTEMBER 46
Los Angeles Times The Taste
SEPTEMBER 5
- UCLA football season opener
(Pasadena)
- USC football season opener
(Los Angeles)
SEPTEMBER 13
San Diego Chargers season opener
SEPTEMBER 1820
Kaaboo Del Mar (Del Mar)
SEPTEMBER 20
The Broad Museum opens (Los Angeles)

PRSRT STD
U.S. POSTAGE

PAID

1455 Market Street, 4th Floor

San Francisco, CA 94103

Salt Lake City UT

Permit No.6563

Should you wish to opt-out of this and/or future mailings, please contact your City Team or let us know at MomentumMagazine@uber.com.

Par tners: Keep handy and display in your windshield if you need a vehicle ID.

MOMENTUM
T HE M AG A ZINE FO R UBER PA R T NER S

CENTRAL

FROM COAST TO COAST

Our best partners
best practices

SPOTLIGHT ON HOUSTON
Engaging tale of ridesharing
and wedding bells

DRIVING SUCCESS
The push to bring one million
women onboard by 2020

MOMENTUM
T HE M AG A ZINE FO R UBER PA R T NER S

UBER TURNS FIVE

Looking to our future together

CITY SPOTLIGHT

HAPPY UBER ENGAGEMENT

Check our blog for more on this charming dream come true: ubr.to/thealtar

#UBERCHATTER

Every day, hundreds of thousands of drivers around the

globe turn on the Uber app and start their engines to earn
extra money. Every driver has a unique story. Some use the
platform to make ends meet, to save for college, or in the case
of one Houston partner, to pop the big question.
In January, Houston driver-partner Hudson set out on the
road to save up for an engagement ring. As a full-time consultant
and part-time student, Hudson had very little time for a second
job. As an Uber rider, Hudson knew drivers could earn money
whenever and wherever, so he decided to move from the back
seat to behind the wheel.
What began as a means to an end eventually became part of
his marriage proposal. With the permission of his riders, Hudson
started snapping photos with them so he could eventually show
his future fiance all the people who helped contribute to their
engagement.
In just a few months, Hudson earned enough money to buy
a diamond ringand snapped enough photos to create an adorable video to show his soon-to-be bride.
Hudson said, Since beginning my driving, the idea transformed into a very unique story and incredible memory, in
which all the people I drove became very engaged in making my
dream a reality.
With thousands of views on YouTube, Hudsons story is warming hearts across America. He is not only giving a face to thousands of Uber driver-partners who use the platform to reach a
financial goal, hes showing appreciation to the community that
helped him start a new life journey.

MOMENT UM

Brooke Palmer
@rsbpevents May 15

I love Uber, but as a wedding planner,

I LOVE this even more! Congrats to
the happy couple #uberengagement

In just a few months, Hudson

earned enough money to buy
a diamond ringand snapped
enough photos to create an
adorable video to show his
soon-to-be bride.

Have a mother, sister,

daughter, or friend who
would make a great
Uber driver-partner?
Refer her through
your app.
In honor of Mothers Day, we hosted women driver-partner appreciation events in 16 cities around the world.

DEAR UBER PARTNER:

For those of you receiving MOMENTUM magazine for the first
time, I want to take this opportunity to say how thankful we are
to count you among our global community of incredible partners.
As Uber continues to grow and expand around the world, we remain
grateful for your partnership every
step of the way.
Earlier this year, we announced
our commitment to create jobs for
one million women on the Uber
platform by 2020. As our company evolves, one thing will remain
constant: We will continue to create
flexible, equitable earning opportunities for all drivers who want to partner with us. Flexibility is
one of the hallmarks of our platform, and for countless women
across the country and around the worldmany of whom are
primary caregivers for young children or elderly parentsflexibility is a number one priority when it comes to professional
satisfaction and success.
Since launching this initiative, we have heard from many
partners about the significant role Uber plays in supplementing
income and supporting families. Many of you told us that Uber

Produced by DCP / dcpubs.com

helps connect your professional, social, and family networks. In

May, we held women partner appreciation events in 16 cities
around the world, to begin a conversation with women about
their experiences on the platform. From Mumbai to Bogot to
San Diego, we listened and got important feedback on ways to
improve the partner experience and recruit even more women
onto the platform. As we onboard driver-partners worldwide,
we will make a special effort to bring on more women and to
work with any organization or group that wants to help.
We are #superpumped to continue partnering with you and
working toward our goal of bringing one million women on the
platform in the next five years. Thank you for your continued
partnership. We will always work to ensure that your experience
as an Uber partner is the best it can be.
Sincerely,

RYAN GRAVES
Head of Global Operations / Uber Technologies, Inc.

S U M M E R 2 015

UBERPOOL

For partners, uberPOOL means

Less idling
More time on-trip
Less time waiting for riders

1ST PICKUP

2ND PICKUP

1ST DROPOFF

2ND DROPOFF

3RD PICKUP

674,000

120

Miles Saved in
San Francisco Monthly

Metric Tons of
CO2 Emissions
Prevented Monthly

13,500

Gallons of Gas
Saved Monthly

PARIS

NEW
YORK

SAN
FRANCISCO

Thousands of Riders Commute with

uberPOOL 24/7 in These Cities
4

MOMENT UM

Savings calculated over a typical one month period in 2015.

LOS
ANGELES

RIDESHARE GUY SHARES

MEET THE RIDESHARE GUY

His digital resources offer you lots of information and a great community

In the corporate world, my office

window looked onto a patio or
some concrete. Now, my office
window is my windshield.

H: Lets talk about the health side of things: Is there anything you
recommend or you really think drivers need to keep in mind?
R: You need to get up and stretch. Having something on your
lower lumbar in your seat will help take some of the pressure
off your back. I took the word rest, and I used it as an acronym:
R stands for restGet eight hours of sleep. It supports physical
well-being, alertness and helps reduce stress.
EExercise, stretch. We sit for long periods of time, and its not
good for your back or circulation.
SSave and invest for retirement. This is something for the younger

My name is Harry Campbell, but hopefully you know me as

The Rideshare Guy. Im passionate about helping other rideshare
drivers work smarter and earn more, so I started a website to
do just that. We have lots of instructional content and a great
community that you can find at TheRideShareGuy.com.
In one of my recent podcasts, I chatted with Rob, a retiree
in the Los Angeles area who is among the many baby boomers
driving with Uber. If you have any thoughts or questions on this
podcast, or anything else I can help you with, please email me at
harry@therideshareguy.com.
Harry: Why dont you tell us a little bit about you and how you
got into this rideshare gig?
Rob: Well, I had worked for a large corporation for about 32
years, and then in 2011, the company did a forced retirement.
My wife said, Youre home too much. You need to get up and
do something. Ive been driving with Uber since December of
last year, and I really like it. In the corporate world, my office
window looked onto a patio or some concrete. Now, my office
window is my windshield.

drivers as well as older drivers.

T is timeGive time, volunteer. That helps your well-being, when
youre out there, helping others.

So REST: rest, exercise, save for retirement, and give your

time. I think those are really important tips to help us be healthy.
H: One other issue that a lot of 50-plus drivers might be thinking about is technology-based. Ive grown up around tech and
mobile phones, whereas baby boomers havent. Have you faced
challenges using the phones and the apps?
R: Well, truth be known, when I started out with Uber I was
a little intimidated. Once I got the ride done, I was a lot more
relaxed, but not knowing fully what to expect was a little scary.
I do a lot with apps now, probably because my kids are really
into it.
Harry Campbell, aka The Rideshare Guy, has been driving with
Uberand blogging and podcasting about his experiencessince
2014. MOMENTUM is thrilled to have him join the team and provide
our partner community with some of his best practices.

S U M M E R 2 015

PRO TIPS

FROM COAST TO COAST

Uber driver-partners from Canada and across the US chat about why they hit the road,
what keeps them going, and how to get ahead
UBERING ON FROM CITY TO CITY
Catherine, Washington, DC and beyond
Catherine is an uberX driver-partner in the Washington, DC
metro area who first partnered with Uber in Boston back in
2013. MOMENTUM magazine caught up with her to hear about
her experience driving and how shes kept a great rating after
thousands and thousands of trips.

MOMENTUM: What did you do before partnering with Uber?

Why did you decide to partner with Uber?
Catherine: Before Uber, I was a senior mortgage loan broker. I
originally tried Uber to meet people in Boston because I had relocated and didnt know anyone. On my first day I was so happy
with the clients. They were so much fun to work with [that] six
weeks later I quit my job. I then moved back to the DC metro
area with Uber, which is my hometown.
M: What do you like most about the Uber platform?
C: I like the freedom to work whenever I want, to wear whatever
I want, and to go wherever I want. I love the clients that use
Uber because they are always so happy to have an alternate
transportation source.

Its a great job because it allows

you freedom to go out anytime.
You can take the kids to school,
cruise around, give a few rides,
yet still get your kids from school.
And you can make great money
doing it.

MOMENT UM

M: How has your experience partnering with Uber been so far?

C: I love, love, love Uber. It has been a fabulous experience. Ive
worked in six cities now, including Baltimore, DC, Annapolis, and
Boston. Ive met some awesome peopleincluding Beyonces
producer and a Nobel laureate at NASA.
M: How have you managed to keep nearly a 4.9 rating after
thousands and thousands of trips?
C: When I pull up, I jump out of the car and open the door for
the rider. I ask them how their day is and use their name and say
Hi, Jim, how are you today? I always offer them water. When I
pull up, I tell them there is water on the side for them, and they
always say thanks. I try to make it an experience.
M: Would you recommend the Uber platform to other women
interested in driving?
C: I would definitely recommend it to women. The rating system
is designed so that the driver respects the passenger, but the
passenger also has to respect the driver. Its a great job because
it allows you freedom to go out anytime. You can take the kids
to school, cruise around, give a few rides, yet still get your kids
from school. And you can make great money doing it.

RIDERS MAKE HIS DAY

Jim, Chicago, Illinois
Jim has been a partner in Chicago for over a year and a half
starting with uberX and most recently UberEATS. Newly retired,
Jim was looking for a way to fill his extra time and meet new
people. His partnership with Uber has allowed him to make brief
but meaningful connections with thousands of riders.

SOFIANES TOP THREE TIPS

FOR SUCCESS
FROM ONE OF UBERS FIRST DRIVER-PARTNERS IN
SAN FRANCISCO

STREET SMARTSLearn how to navigate the city.

When I started driving in San Francisco, I didnt know

MOMENTUM: What were you doing before Uber?

Jim: Before Uber, I ran a health care and rehabilitation consulting
practice. After my partner and I sold our business, I often found
myself at home, bugging my wife and needing to find a hobby.
My nephew told me about Uberand I instantly became hooked.

anything about the city, but I ended up learning everything about San Francisco from partnering with Uber. Do
some research on a map, learn the names of the streets,
and then go practice.

CITY SMARTSIf you really focus on

M: What do you like about the platform?

J: There is so much good that can come from the Uber platform,
but for me the most special part of the entire technology is
that it enables me to connect with people in short intervals in a
meaningful way. Uber allows for a really friendly environment
the majority of riders want to chat and so do I. That is something
I find truly incredible.

the job, you can pick up on things

like when event days are happening and

whether there will be crowds of people

at certain locations, like AT&T Park for a
game or a concert. In San Francisco, there
are a lot of new restaurants and venues
opening all the time. If you focus on that, you can
control your driving strategy and get more business.

M: What is the biggest lesson you have learned while partnering

with Uber?
J: I have learned a lot from the people I have been able to meet,
but most of all, that you never know who you can meet! Taking
people from A to B doesnt have to just be a quiet transaction
some people are looking for more than just a driver, and holding an actual conversation can make the entire Uber experience
better for all involved. Little moments throughout the day can
add upand I like to think that I can be some good little part of
a riders day. And, quite honestly, the riders are a big part of my
day, too.

PEOPLE SMARTSPay attention to your client behav-

ior and preferences. On my end, as a driver, its about

the simple things: providing good customer service, being

on time, making sure I follow the right route and dont get
lost, and making good conversation with the client. If its
an exceptional experience for the client, it ends up being
an exceptional experience for the driver.

M: Whats your favorite part about Uber?

J: There are so many great things about Uber. You know, I just
believe that Uber is an enormous opportunity for people that
need to make a living, and its a fabulous opportunity to do
something fun and meaningful. Just recently, I started driving
with UberEATS and it provides a whole new opportunity for me
to move around the city and make peoples day. Its a tremendous experience.

#UBERCHATTER

M: What are your tips for new drivers?

J: Pay attention because every rider is a chance connection and
the little things make a difference. Not everyone will want to
hold a conversation, but the majority of the time I find people
are up for a chat.
Kenny Griffin
@KennyGriffinla

This @Uber_LA driver

gets a 5 star
#uberlife

S U M M E R 2 015

DRIVEN BY KINDNESS
Comfort, SF Bay Area, California
Comfort signed up with Uber after her car broke down and
she needed a new one. She drives all corners of the East Bay
while attending school and supporting her son through college
at UC Berkeley. MOMENTUM magazine caught up with Comfort
to get insights into what fuels her passions.

MOMENTUM: Tell us about yourself!

Comfort: I am from West Africa, Ghana. I have lived in the United
States for 18 years.
M: How did you hear about Uber?
C: I have a friend who drives with Uber. My car broke down, we
started looking for a car, and I thought, Theres no way I can
afford this. Then, he told me about Uber, and how the income
would allow me to afford the car. I bought it, and right then he
helped me apply with Uber.
M: What were you doing before driving with Uber?
C: Before driving I did home care. But after 14 years, I wanted
to get more education so I can go into hospitals and be able to
help more.
M: What does a typical day look like?
C: I usually work afternoons. Because of the flexible hours, I log
in when I have free time. I love driving in the East Bay. I believe
we should service every corner. I figure that I will be able to
build up the customers here and help more people.

MOMENT UM

It makes my day if I can talk to

one person and put a smile on
their face. ... Even once I become a
nurse, I plan on driving with Uber
even if it is just once a week. I just
love meeting people.

M: What do you do when you are not driving?

C: When I am not driving I teach a class or I am studying. I am
trying to see if I can be a nurse. My passion is taking care of
people. I am grateful for this company because the flexibility
and steady income is something I have been looking for for a
long time.
M: What kind of riders do you remember the most?
C: It makes me feel good that I can meet people, communicate,
and share storiesbecause every one of us has a story to share.
It makes my day if I can talk to one person and put a smile on
their face. Everybody gets five stars with me.
M: What does the road ahead look like?
C: Even once I become a nurse, I plan on driving with Uber even
if it is just once a week. I just love meeting people. I feel like my
mission is caring for people.

PRO TIPS

CANADIAN PIONEER

Its like a roller coaster being an

Uber partner in a new market.
Despite this, there is something
sacred and trailblazing about
sharing my ride to those who
ask for it. It feels good to be
needed in our nations capital. ...
I dont believe Ive ever felt so
passionate about something in a
very long time.

Glen, Ottawa, Ontario

Glen is an uberX driver-partner in Ottawa, ON, where he began driving on the very first day Uber launched in Ottawa in
September 2014. He has completed more than 1,600 trips and
achieved an impressive 4.98 rating. Glen recently became the
first Canadian winner of the Global Sixth Star Award. MOMENTUM magazine caught up with Glen to hear more about why he
partners with Uber.

MOMENTUM: Why did you decide to partner with Uber?

Glen: The reasons were a combination of a passion for driving,
being part of something new, a desire to share my electric ride
and to engage the social element.
M: What do you like most about the Uber platform?
G: I like the two-way rating systemits the ultimate accountability and a good protective measure for the drivers and riders alike.
M: How has your experience partnering with Uber been so far?
G: Its like a roller coaster being an Uber partner in a new market. Despite this, there is something sacred and trailblazing
about sharing my ride to those who ask for it. It feels good to
be needed in our nations capital. The highs are also when I see
another city (or state) in the United States rewrite the laws to
welcome Uber and ridesharing. These frameworks will happen
in Canada, too.

#UBERCHATTER

M: Whats your secret to maintaining a 4.98 rating after over

1,600 trips?
G: Taking pride in your ride, be welcoming, drive like your Mum
is in the car, treat others like you would like to be treated, show
thanks, and be your personable self.

Doug Vidal-Hernndez
@Douglas_VH

M: Would you recommend the Uber platform to others?

G: I dont believe Ive ever felt so passionate about something in
a very long time. I dont even remember what life was like before October 1 of last year, pre-Uber. Its this passion that makes
me want to perfect how people move around in my city.

Today I had the pleasure of being

driven by the best #Uber driver in
Canada. He is truly deserving of his
6 rating.
[About Glen (above), the first Canadian
driver to receive a Sixth Star Award.]

S U M M E R 2 015

UPDATE FROM HQ

ONE MILLION AND COUNTING

Remarks from CEO Travis Kalanick at Ubers five-year celebration

Five years ago, the idea that you

could seamlessly travel across a
city with the touch of a button
was unimaginable. ... Together,
were helping change the
transportation status quo.
CEO and co-founder Travis Kalanick

10

MOMENT UM

On June 3, Uber celebrated its fifth anniversary at its San

Francisco headquarters, bringing together driver-partners, employees, and riders. As part of the festivities, Theresa Ferguson,
who has been driving on the platform since early 2015, shared
her story. Shes an UberMILITARY partner whose husband
serves in the Army. Theresa used to work long hours managing
a restaurant. Since becoming an Uber partner, she has been able
to spend more time with her familyin fact, they recently took
their first vacation together in a long while. Theresa spoke and
introduced Uber CEO and co-founder Travis Kalanick, who talked
about Ubers history and where he hopes to take it in the years
ahead. An abridged version of Travis remarks appears below:
Uber began without ambition, but instead as the answer to
a simple question: What if you could press a button and get
a ride? Five years ago, our first partners were folks willing to
give us a chance, to be there when someone pressed that button. Then, as now, they were people who wanted to spend time
moving folks around their city, not sitting around waiting for
fares that might never come.
Today, our driver-partners have become the heart and soul of
Uber, and the reason weve come this far, this fast. Its you who
built Uber from the ground up, who believed in Uber when not
many did, who fought for Uber when not many would. Youve
made it possible for us to serve millions of people around the
world. And youve become a force for change in 300 cities
across six continents.
Five years ago, the idea that you could seamlessly travel
across a city with the touch of a button was unimaginable. And
weve faced resistance every step of the way from powerful
people who try to stop progress, who tried to keep things unchanged.
The only reason they havent succeeded is because of our
riders and drivers like you. Whether you drive with us to help
pay the rent or a loved ones medical bills, or youre a veteran looking for work after returning home from overseas, youre
part of the fabric of Uber. Many of you used to work in the taxi

Its you who built Uber from the

ground up, who believed in Uber
when not many did, who fought for
Uber when not many would. Youve
made it possible for us to serve
millions of people around the world.
CEO and co-founder Travis Kalanick

Uber partner Theresa Ferguson

business but had enough of punching the clock and working a

grueling schedule you couldnt control.
Together, were helping change the transportation status quo:
making cities safer by cutting down on drunk driving, offering
affordable rides where mass transit doesnt reach and taxis dont
go. Ubers innovations are offering an alternative to a world that
looks like a parking lot and moves like a traffic jam.
As we look ahead, were especially excited about the potential of uberPOOL to help lower emissions and provide an alternative to gridlock. If youre driving with us in San Francisco, or
Los Angeles, or New York, you already know how this works:
When two people are headed in a similar direction, you pick
up one customer, then another. This means a lower price for
the customer but also less time spent between trips and higher
earnings for drivers. We think it can be a game changer in moving people away from car ownership.
When we talk to city leaders, we deliver a simple message
youre probably already familiar with: A city that welcomes Uber
onto its roads will be a city where people spend less time stuck
in traffic or looking for a parking space, a city where people will
spend less of their income on cars or commutes. It will be a city
that spends less building parking garages and expensive new
public transportation. It will be a smarter city, where we share
data that will help improve everything from parking issues to
traffic light patterns. It will be a cleaner city, where fewer cars
on the road will mean less carbon pollution.
And a city with Uber will be a more prosperous citya city
where more people have access to more affordable transportation than ever before, a city where there will be tens of thousands of new jobs created. In the next five years, well continue
our journey of helping many cities around the world build a better tomorrow. We cant make that journey without you. Thanks
for everything you do.

S U M M E R 2 015

11

POINTS AND PERKS

GREAT DEALS AND DISCOUNTS

Momentum Partner Rewards, Ubers loyalty program, offers exclusive perks for you and your family

HERES WHAT WE LEARNED

FROM DRIVERS:

60%
Drivers are interested in tools to simplify
the selection of health insurance

70%
Drivers indicated that discounts on
automotive products and services are the
most valuable type of reward

60%
Drivers place a premium on discounts on
personal cellphone plans

12

MOMENT UM

At Uber, we celebrate the differences and diversity of our

driver-partners and the goals our platform helps you achieve.
But we also know there are some common threads in what driver-partners need. In a survey we conducted earlier this year, we
learned that for 70% of driver-partners, discounts on automotive products and services are the most valuable type of reward.
Our loyalty program is meant to recognize your hard work by
bringing you the rewards you want most. You can find out more
directly from your partner dashboard, under REWARDS.
HERE ARE THE DETAILS:
Personalized Health Insurance Recommendations
For many partners, finding affordable, effective health insurance is a top priority. 60% of partners wanted a simpler process for choosing health care coverage, so Uber worked with
Stride Health to offer a customized online tool for all driver-partnersat no cost. In 15 minutes or less, youll be able
to browse side-by-side health plan comparisons to help you
select the best health care for you and your family.
Maintenance Discounts
Need new tires? A routine oil change? How about a fresh coat
of paint? Momentum extends significant, exclusive discounts
of up to 15% at major auto maintenance retailers like AutoZone, Firestone, Maaco, Meineke, Midas, Jiffy Lube, and Valvoline. Partners now have a personal pit crew at over 10,000
locations nationwide.
Personal Rewards for You and Your Family
Deep discounts on cellphone/wireless services are also a feature of Momentum Partner Rewards. Were working with top
wireless carriers AT&T and Verizon to deliver discounts from
1518%, and best of all, your immediate family can also enjoy
this discount.

THE PARTNER FUEL CARD

DISCOUNTS AT GAS STATIONS ACROSS THE US
Earlier this summer, we launched our latest addition
to the Momentum Partner Rewards program: the Partner Fuel Card, powered by FleetCor and MasterCard.
Together, we have developed an exclusive set of discounts on fuel for eligible Uber partners, who will be
able to unlock significant savingsup to 15 cents off
per gallonwhenever they fill up at gas stations across
the country.
Cardholders also get an automatic 1.5% off fuel purchases everywhere MasterCard is accepted, plus added
discounts at independent gas stations across the country. Discounts are automatically applied to every transaction made with the Fuel Card, simple and hassle-free.
HERES HOW IT WORKS:
To unlock the Fuel Card, all you need to do is complete
200 trips on uberX or 150 trips with UberBLACK

We know that as drivers, your needs are constantly changing

so let us know how you think we can keep improving. Email us at
MomentumMagazine@uber.com and let us know how else Uber
can help you, on the road and off.

The Fuel Card has a daily and weekly credit limit and allows for the payment on credit of gas and convenience
goods at gas stations
Each week, the card balance is automatically deducted
from a partners earnings

#UBERCHATTER

Statements are easily accessible directly from the partErik Weber

@vebah

Excited to roll out the next phase of

@Ubers Momentum Partner Rewards:
the Partner Fuel Card! t.uber.com/PFC

ner dashboard
Partners save 1.5% on all fuel purchases made with the
Fuel Card. Additionally, partners get extra savings at
tens of thousands of sites across the country, resulting
in savings as high as 15 cents a gallon or more.
Discounts

vary

by

market,

and

our interactive

map(drive.uber.com/momentum) makes searching for

savings easy

S U M M E R 2 015

13

VEHICLE HEALTH

HOWS YOUR CAR RUNNING?

This veteran mechanics advice can keep your vehicle on the road and you in business

14

MOMENT UM

Last winter, Uber spoke with a physician to give you tips

on how to stay healthy while on the road. This time around,
we spoke with Mike Hawat, a mechanic in California who has
inspected hundreds of partners vehicles, to get his advice on
keeping your car in tip-top shape.
The most common car problems for Uber partners are all related to low engine oil levels. Hawat said many partners underestimate the importance of checking this, but it is something
you should be in the habit of doing at least weekly to prevent
engine damage.
TO CHECK YOUR ENGINE OIL:
1. Park your car, turn off the engine, and open the cars hood (be
careful the engine isnt too hot!).
2. Pull out the dipstick and wipe oil off the end.

Even if youre doing these tire

pressure and engine oil checkups,
you should get regular professional
checkups. Take your car in every
3,0005,000 miles or so and make
sure the brakes, fluids, and other
key features are in good shape.

3. Reinsert the dipstick and pull it back out. Check to make sure the
level is above the minimum level indicated on the stick. If it is too
low, add oil by following the owners manual instructions or ask a
mechanic. If the level is fine, youre good to go!
4. Wipe dipstick, and put it securely back into the tube. Close the
hood, and hit the road again!

You can also do a DIY tire pressure checkup. On the inside

panel of the driver door, you should see an indicator. Make sure
your cars tires are properly pressured. If the pressure is off, see
your mechanic.
Even if youre doing these tire pressure and engine oil checkups, you should get regular professional checkups. If you hear any
unusual noiseslike brakes squealingits definitely time to see a
mechanic. Otherwise, take your car in roughly every 3,0005,000
miles and make sure the brakes, fluids, and other key features are
in good shape.

QUICK CHECKS TO KEEP YOUR

CAR RUNNING SMOOTHLY

1. Ladies and gentlemen, check your engines. Uber partners put on a lot of miles. Use a dipstick to measure how
much oil is in the car. Pull, wipe clean, and then remove
to check. Although slightly pricier, using synthetic oil
will save you money in the long run.
2. Take a break and check your brakes. Make sure they are
always functioning properly.
3. Air on the side of caution. Check the air pressure in

#UBERCHATTER

your tires. Most tires need to be pumped to 33 or 35

Erin Oliver
@erinLOLiver

Waiting at jiffy lube to get car

inspected to be cleared for
#Uber woot

psi. Not only does this preserve your tires, it gets better
gas mileage!
4. Wipe the slateand your windshieldclean. Replace
your wipers when they begin to streakits cheap and
easy to do yourself.
5. Keep calm and Uber on. Dont panic over normal wear
and tear, but spend a little time and money proactively
to save additional time and money in the future.

S U M M E R 2 015

15

IN SEASON: UBER AT THE BEACH

UBER ON TO THE BEACH

GREAT EAST COAST LOCATIONS TO FIND RIDERS
Looking to beat the summer heat in your city? Want to
roll down your windows and catch an ocean breeze?These
seasonal hot spots are practically guaranteed to be busy
through Labor Day, especially when the sun is shining. If
youreinterestedin taking a ride to the beachthis summer,
email the support team in the associated market and well
give you the details.Surfs up and Uber on!

UBER MARKET

CONTACT

CLOSEST UBER AT THE BEACH

Maine

partnersMAINE@uber.com

Bar Harbor

Portland, ME

partnersPDM@uber.com

Kennebunk(port), Ogunquit, Old Orchard Beach

New Hampshire

partnersMNH@uber.com

Rye

Boston, MA

partnersBOSTON@uber.com

Boston North Shore, Cape Cod, Marthas Vineyard, Nantucket

Providence, RI

partnersPROVIDENCE@uber.com

Newport, Narragansett

Connecticut

partnersCONN@uber.com

Coast from Guilford to Stonington

New York, NY

partnersNY@uber.com

Hamptons *

New Jersey

partnersNJ@uber.com

Jersey Shore

Delaware

partnersWDE@uber.com

Rehoboth, Dewey, Bethany

Baltimore & Greater Maryland

partnersMARYLAND@uber.com

Ocean City, St. Michaels, Inner Shore

Hampton Roads, VA

partnersHRVA@uber.com

Virginia Beach

Outer Banks, NC

partnersOBX@uber.com

Outer Banks

Eastern North Carolina

partnersENC@uber.com

Beaufort, Morehead City, Atlantic Beach

Wilmington, NC

partnersWNC@uber.com

Wrightsville, Carolina, Oak Island

Myrtle Beach, SC

partnersMYR@uber.com

Myrtle Beach

Charleston, SC

partnersCHS@uber.com

Isle of Palms, Edisto, Kiawah

Savannah, GA

partnersSAV@uber.com

Hilton Head, Tybee Island

*Pickups not allowed in Town of East Hampton (East Hampton, Amagansett, Montauk)

16

MOMENT UM

TOOLS OF THE TRADE

PERSONALIZING
THE PARTNER EXPERIENCE
The goal of Partner Support Centers (PSCs) is to offer you an in-person option for
addressing questions and concerns
MOMENTUM: Whats the goal of the Partner Support Centers?
Robby Bearman: The idea is to ensure we offer world-class support
and to provide a sense of community for partners in their cities.
M: What should partners expect from their PSC?
RB: PSCs are physical locations where new drivers can get activated with Uber, and experienced drivers can find a solution for
anything that might come up. With this option, they can focus all
of their energy on earning an income on the platform.
M: Why is in-person support important for partners?
RB: PSCs are one tool in our ever-growing support tool belt. They
are an option that many partners will find helpful and convenient. Other partner support tools that weve recently launched
and are expanding include Live Chat, phone, and improved web
and in-app self-service.

Robby Bearman

Were always looking for new ways to enhance the driver-partner experience. Your feedback has led to improvements
big and small, from Bring Your Own Device (BYOD) to turn-byturn navigation. Every aspect of the partner experience is designed with partners like you in mind.
But improving the partner experience extends beyond the
appinto the physical space. Partner Support Centers (PSCs)
have been opening up in cities all over. The goal? To improve the
partner experience by providing a high-quality, in-person option for you to get your questions answered and issues resolved.
Leading the effort to expand and enhance the PSC experience
is Robby Bearman. MOMENTUM caught up with him to ask a few
questions about what to expect in the months and years ahead.

Robby Bearman is the Global Program Manager for Partner

Support Centers at Uber. He spent a year and half on the San
Francisco Operations Team, working directly with Uber partners to help them build their businesses. Before joining Uber,
Bearman worked in the clean technology industry, including at
an electric car networking company.

WHY VISIT YOUR PSC?

Come to activate your Uber account or bring your friends
when referring them to Uber (theres a cash reward!)
Take advantage of great deals and perks offered
through the Momentum Partner Rewards program
If you need vehicle assistance or help troubleshooting
the app, your team is available to help get you back on
the road as soon as possible

S U M M E R 2 015

17

EVENTS

SUMMER HOT SPOTS

Music festival season is hereand that means long weekends of dancing, indulging, and
high demand for designated (Uber) drivers. Summer is also the season of baseball, state
fairs, fireworks shows, and Taylor Swift, who is likely coming to a city near you during her
epic 1989 World Tour. One more thing: Football and soccer seasons are about to kick off, so
get ready to drop off fans at sports bars and tailgate parties. #UberOn
JULY 2015
JULY 1719
Pitchfork Music Festival (Chicago, IL)
JULY 2425
Summer Brew Fest (Denver, CO)
JULY 2426
Newport Folk Festival (Newport, RI)
JULY 2426
Capitol Hill Block Party (Seattle, WA)
JULY 2427
MLB Hall of Fame Weekend
(Cooperstown, NY)
JULY 25
National Day of the American Cowboy
(Fort Worth, TX)
JULY 25
Music City Brewers Festival (Nashville, TN)
JULY 26
Molokai2Oahu Paddleboard World
Championships (HI)
JULY 30
Satchmo Summerfest, through August 2
(New Orleans, LA)
JULY 31
Newport Jazz Festival begins, through
August 2 (Newport, RI)

JULY 31
Mad Decent Block Party kicks off in
Atlanta, GA, stopping in various US cities
through September 26

SEPTEMBER 27
- Southern Decadence Festival
(New Orleans, LA)
- Pig Out in the Park (Spokane, WA)

AUGUST 2015

SEPTEMBER 57
- Labor Day Weekend
- Bumbershoot (Seattle, WA)

AUGUST 131
COOLinary New Orleans (New Orleans, LA)
AUGUST 69
World Golf Championships-Bridgestone
Invitational (Akron, OH)
AUGUST 8
Red Dress Run (New Orleans, LA)
AUGUST 1416
Anime Festival Orlando (Orlando, FL)
AUGUST 1823
World Series of Beach Volleyball
(Los Angeles/Long Beach, CA)
AUGUST 2831
PAX (Seattle, WA)
AUGUST 29
Austin Pride Festival & Parade (Austin, TX)

SEPTEMBER 811
Inbound 2015 (Boston, MA)
SEPTEMBER 1113
Alamo City Comic Con (San Antonio, TX)
SEPTEMBER 13
Dallas Cowboys season opener vs.
New York Giants (Dallas, TX)
SEPTEMBER 1420
New Orleans Restaurant Week
(New Orleans, LA)
SEPTEMBER 19
Oktoberfest begins in Munich, Germany,
inspiring celebrations across the US into
October

SEPTEMBER 2015

SEPTEMBER 1927
UCI Road World Championships
(Richmond, VA)

SEPTEMBER 17
Out of Bounds Comedy Festival
(Austin, TX)

SEPTEMBER 25
State Fair of Texas opens, through
October 18 (Dallas, TX)
SEPTEMBER 2527
- TomorrowWorld festival (Atlanta, GA)
- Baltimore Comic-Con (Baltimore, MD)

18

MOMENT UM

MIDWEST WAY TO GO
THIS SUMMER, OPPORTUNITIES FOR PICKING UP
RIDERS ARE ALMOST ENDLESSJUST LIKE THE
EVENTFUL SUMMER DAYS AHEAD IN CHICAGO,
DETROIT, AND INDIANAPOLIS

GREATER CHICAGO

SEPTEMBER 1122
World Music Festival Chicago

AUGUST 15
Woodward Dream Cruise (Detroit)

SEPTEMBER 13
Chicago Bears season opener
(Chicago)

AUGUST 22
Aretha Franklin in concert at Chene Park
(Detroit)

SEPTEMBER 1519
ITU World Triathlon Grand Final
(Chicago)

AUGUST 29
One Direction at Ford Field (Detroit)

JULY 2015
JULY 1719
Pitchfork Music Festival (Chicago)
JULY 1819
- Taylor Swift in concert at Soldier Field
(Chicago)
- Sheffield Music Festival & Garden Walk
(Chicago)
JULY 1920
Chicago Craft Beer Festival
JULY 31
Lollapalooza begins, through August 2
(Chicago)

AUGUST 2015
AUGUST 8
Bud Billiken Parade (Chicago)
AUGUST 1516
Chicago Air & Water Show
AUGUST 2830
Chicago Food + Wine Festival

SEPTEMBER 2015
SEPTEMBER 36
Chicago Jazz Festival

SEPTEMBER 1720
BMW Championship PGA event
(Lake Forest, IL)
SEPTEMBER 2527
- Chicago Gourmet
- Oktoberfest Chicago

SEPTEMBER 2015
SEPTEMBER 47
- Detroit Jazz Festival
- Michigan State Fair (Novi, MI)
- Arts, Beats & Eats (Royal Oak, MI)
SEPTEMBER 8
AC/DC at Ford Field (Detroit)

GREATER DETROIT

JULY 2015
JULY 1719
Metro Times Pig & Whiskey
(Ferndale, MI)
JULY 18
Bells Beer Bayview Mackinac Race
(Detroit)
JULY 24
Vans Warped Tour (Detroit)
JULY 2526
Mo Pop Festival (Detroit)

SEPTEMBER 313
Chicago Fringe Festival

AUGUST 2015

SEPTEMBER 5
Northwestern football home opener
(Evanston, IL)

AUGUST 722
Kid Rock plays 10 shows at DTE
(Clarkston, MI)

SEPTEMBER 12
- Dally in the Alley (Detroit)
- Michigan football home opener
(Ann Arbor, MI)
SEPTEMBER 2527
DIY Street Fair (Ferndale, MI)
SEPTEMBER 27
Detroit Lions home opener

GREATER INDIANAPOLIS

SEPTEMBER 2015
SEPTEMBER 1820
Indy Irish Fest (Indianapolis)
SEPTEMBER 2526
Circle City Classic (Indianapolis)

PRSRT STD
U.S. POSTAGE

PAID

1455 Market Street, 4th Floor

San Francisco, CA 94103

Salt Lake City UT

Permit No.6563

Should you wish to opt-out of this and/or future mailings, please contact your City Team or let us know at MomentumMagazine@uber.com.

Par tners: Keep handy and display in your windshield if you need a vehicle ID.

MOMENTUM
T HE M AG A ZINE FO R UBER PA R T NER S

EAST

FROM COAST TO COAST

Our best partners
best practices

SPOTLIGHT ON NYC
Ridesharing boom in
Brooklyn and the Bronx

DRIVING SUCCESS
The push to bring one million
women onboard by 2020

MOMENTUM
T HE M AG A ZINE FO R UBER PA R T NER S

UBER TURNS FIVE

Looking to our future together

CITY SPOTLIGHT

BOOMING IN BROOKLYN
AND THE BRONX
Residents and tourists alike are getting around New Yorks outer boroughs easier than ever
before thanks to Uber
In every corner of the globe, Uber driver-partners like you are
offering riders a safe and reliable ride. This is especially true in areas traditionally underserved by public transportation, or where
people cannot easily get a taxi. In New York Citys outer boroughs,
Uber driver-partners are transforming the way New Yorkers get
around the city.
In May, Uber hosted two driver-partner appreciation events
to celebrate youin the Bronx and in Brooklyn. We brought in
food from driver-partners favorite local restaurants, such as
Juniors and Sahara.
More than 2,000 Uber driver-partners live in the Bronx while
more than 5,000 Uber driver-partners call Brooklyn home. Since
launching in NYC in 2011, our Bronx driver-partners have completed nearly 3 million trips on the platform, while our Brooklyn
driver-partners have completed nearly 7 million trips.
In the Red Hook neighborhood of Brooklyn, the closest subway stop is more than a mile away. With more and more small
businesses opening up shop, convenient transportation in and
out of the neighborhood is of critical importance. Uber and
drivers like you are filling this gap, and, in 2015 alone, riders
have taken over 20,000 trips to Red Hook originating all across
the city. Of those traveling to or from Red Hook, 1 in 3 will be
dropped off or picked up at a small business.
Nearly one-third of Uber trips now start in the outer boroughs
this is an extraordinary accomplishment that could not be possible
without you.

#UBERCHATTER

Raven M. Robinson

MOMENT UM

@PR2Politics

I am so happy to see @Uber celebrating #BRONXWEEK #bronx that

is super awesome

Nearly one-third of Uber trips now

start in the outer boroughsthis is
an extraordinary accomplishment
that could not be possible
without you.

Have a mother, sister,

daughter, or friend who
would make a great
Uber driver-partner?
Refer her through
your app.
In honor of Mothers Day, we hosted women driver-partner appreciation events in 16 cities around the world.

DEAR UBER PARTNER:

For those of you receiving MOMENTUM magazine for the first
time, I want to take this opportunity to say how thankful we are
to count you among our global community of incredible partners.
As Uber continues to grow and expand around the world, we remain
grateful for your partnership every
step of the way.
Earlier this year, we announced
our commitment to create jobs for
one million women on the Uber
platform by 2020. As our company evolves, one thing will remain
constant: We will continue to create
flexible, equitable earning opportunities for all drivers who want to partner with us. Flexibility is
one of the hallmarks of our platform, and for countless women
across the country and around the worldmany of whom are
primary caregivers for young children or elderly parentsflexibility is a number one priority when it comes to professional
satisfaction and success.
Since launching this initiative, we have heard from many
partners about the significant role Uber plays in supplementing
income and supporting families. Many of you told us that Uber

Produced by DCP / dcpubs.com

helps connect your professional, social, and family networks. In

May, we held women partner appreciation events in 16 cities
around the world, to begin a conversation with women about
their experiences on the platform. From Mumbai to Bogot to
San Diego, we listened and got important feedback on ways to
improve the partner experience and recruit even more women
onto the platform. As we onboard driver-partners worldwide,
we will make a special effort to bring on more women and to
work with any organization or group that wants to help.
We are #superpumped to continue partnering with you and
working toward our goal of bringing one million women on the
platform in the next five years. Thank you for your continued
partnership. We will always work to ensure that your experience
as an Uber partner is the best it can be.
Sincerely,

RYAN GRAVES
Head of Global Operations / Uber Technologies, Inc.

S U M M E R 2 015

UBERPOOL

For partners, uberPOOL means

Less idling
More time on-trip
Less time waiting for riders

1ST PICKUP

2ND PICKUP

1ST DROPOFF

2ND DROPOFF

3RD PICKUP

674,000

120

Miles Saved in
San Francisco Monthly

Metric Tons of
CO2 Emissions
Prevented Monthly

13,500

Gallons of Gas
Saved Monthly

PARIS

NEW
YORK

SAN
FRANCISCO

Thousands of Riders Commute with

uberPOOL 24/7 in These Cities
4

MOMENT UM

Savings calculated over a typical one month period in 2015.

LOS
ANGELES

RIDESHARE GUY SHARES

MEET THE RIDESHARE GUY

His digital resources offer you lots of information and a great community

In the corporate world, my office

window looked onto a patio or
some concrete. Now, my office
window is my windshield.

H: Lets talk about the health side of things: Is there anything you
recommend or you really think drivers need to keep in mind?
R: You need to get up and stretch. Having something on your
lower lumbar in your seat will help take some of the pressure
off your back. I took the word rest, and I used it as an acronym:
R stands for restGet eight hours of sleep. It supports physical
well-being, alertness and helps reduce stress.
EExercise, stretch. We sit for long periods of time, and its not
good for your back or circulation.
SSave and invest for retirement. This is something for the younger

My name is Harry Campbell, but hopefully you know me as

The Rideshare Guy. Im passionate about helping other rideshare
drivers work smarter and earn more, so I started a website to
do just that. We have lots of instructional content and a great
community that you can find at TheRideShareGuy.com.
In one of my recent podcasts, I chatted with Rob, a retiree
in the Los Angeles area who is among the many baby boomers
driving with Uber. If you have any thoughts or questions on this
podcast, or anything else I can help you with, please email me at
harry@therideshareguy.com.
Harry: Why dont you tell us a little bit about you and how you
got into this rideshare gig?
Rob: Well, I had worked for a large corporation for about 32
years, and then in 2011, the company did a forced retirement.
My wife said, Youre home too much. You need to get up and
do something. Ive been driving with Uber since December of
last year, and I really like it. In the corporate world, my office
window looked onto a patio or some concrete. Now, my office
window is my windshield.

drivers as well as older drivers.

T is timeGive time, volunteer. That helps your well-being, when
youre out there, helping others.

So REST: rest, exercise, save for retirement, and give your

time. I think those are really important tips to help us be healthy.
H: One other issue that a lot of 50-plus drivers might be thinking about is technology-based. Ive grown up around tech and
mobile phones, whereas baby boomers havent. Have you faced
challenges using the phones and the apps?
R: Well, truth be known, when I started out with Uber I was
a little intimidated. Once I got the ride done, I was a lot more
relaxed, but not knowing fully what to expect was a little scary.
I do a lot with apps now, probably because my kids are really
into it.
Harry Campbell, aka The Rideshare Guy, has been driving with
Uberand blogging and podcasting about his experiencessince
2014. MOMENTUM is thrilled to have him join the team and provide
our partner community with some of his best practices.

S U M M E R 2 015

PRO TIPS

FROM COAST TO COAST

Uber driver-partners from Canada and across the US chat about why they hit the road,
what keeps them going, and how to get ahead
UBERING ON FROM CITY TO CITY
Catherine, Washington, DC and beyond
Catherine is an uberX driver-partner in the Washington, DC
metro area who first partnered with Uber in Boston back in
2013. MOMENTUM magazine caught up with her to hear about
her experience driving and how shes kept a great rating after
thousands and thousands of trips.

MOMENTUM: What did you do before partnering with Uber?

Why did you decide to partner with Uber?
Catherine: Before Uber, I was a senior mortgage loan broker. I
originally tried Uber to meet people in Boston because I had relocated and didnt know anyone. On my first day I was so happy
with the clients. They were so much fun to work with [that] six
weeks later I quit my job. I then moved back to the DC metro
area with Uber, which is my hometown.
M: What do you like most about the Uber platform?
C: I like the freedom to work whenever I want, to wear whatever
I want, and to go wherever I want. I love the clients that use
Uber because they are always so happy to have an alternate
transportation source.

Its a great job because it allows

you freedom to go out anytime.
You can take the kids to school,
cruise around, give a few rides,
yet still get your kids from school.
And you can make great money
doing it.

MOMENT UM

M: How has your experience partnering with Uber been so far?

C: I love, love, love Uber. It has been a fabulous experience. Ive
worked in six cities now, including Baltimore, DC, Annapolis, and
Boston. Ive met some awesome peopleincluding Beyonces
producer and a Nobel laureate at NASA.
M: How have you managed to keep nearly a 4.9 rating after
thousands and thousands of trips?
C: When I pull up, I jump out of the car and open the door for
the rider. I ask them how their day is and use their name and say
Hi, Jim, how are you today? I always offer them water. When I
pull up, I tell them there is water on the side for them, and they
always say thanks. I try to make it an experience.
M: Would you recommend the Uber platform to other women
interested in driving?
C: I would definitely recommend it to women. The rating system
is designed so that the driver respects the passenger, but the
passenger also has to respect the driver. Its a great job because
it allows you freedom to go out anytime. You can take the kids
to school, cruise around, give a few rides, yet still get your kids
from school. And you can make great money doing it.

RIDERS MAKE HIS DAY

Jim, Chicago, Illinois
Jim has been a partner in Chicago for over a year and a half
starting with uberX and most recently UberEATS. Newly retired,
Jim was looking for a way to fill his extra time and meet new
people. His partnership with Uber has allowed him to make brief
but meaningful connections with thousands of riders.

SOFIANES TOP THREE TIPS

FOR SUCCESS
FROM ONE OF UBERS FIRST DRIVER-PARTNERS IN
SAN FRANCISCO

STREET SMARTSLearn how to navigate the city.

When I started driving in San Francisco, I didnt know

MOMENTUM: What were you doing before Uber?

Jim: Before Uber, I ran a health care and rehabilitation consulting
practice. After my partner and I sold our business, I often found
myself at home, bugging my wife and needing to find a hobby.
My nephew told me about Uberand I instantly became hooked.

anything about the city, but I ended up learning everything about San Francisco from partnering with Uber. Do
some research on a map, learn the names of the streets,
and then go practice.

CITY SMARTSIf you really focus on

M: What do you like about the platform?

J: There is so much good that can come from the Uber platform,
but for me the most special part of the entire technology is
that it enables me to connect with people in short intervals in a
meaningful way. Uber allows for a really friendly environment
the majority of riders want to chat and so do I. That is something
I find truly incredible.

the job, you can pick up on things

like when event days are happening and

whether there will be crowds of people

at certain locations, like AT&T Park for a
game or a concert. In San Francisco, there
are a lot of new restaurants and venues
opening all the time. If you focus on that, you can
control your driving strategy and get more business.

M: What is the biggest lesson you have learned while partnering

with Uber?
J: I have learned a lot from the people I have been able to meet,
but most of all, that you never know who you can meet! Taking
people from A to B doesnt have to just be a quiet transaction
some people are looking for more than just a driver, and holding an actual conversation can make the entire Uber experience
better for all involved. Little moments throughout the day can
add upand I like to think that I can be some good little part of
a riders day. And, quite honestly, the riders are a big part of my
day, too.

PEOPLE SMARTSPay attention to your client behav-

ior and preferences. On my end, as a driver, its about

the simple things: providing good customer service, being

on time, making sure I follow the right route and dont get
lost, and making good conversation with the client. If its
an exceptional experience for the client, it ends up being
an exceptional experience for the driver.

M: Whats your favorite part about Uber?

J: There are so many great things about Uber. You know, I just
believe that Uber is an enormous opportunity for people that
need to make a living, and its a fabulous opportunity to do
something fun and meaningful. Just recently, I started driving
with UberEATS and it provides a whole new opportunity for me
to move around the city and make peoples day. Its a tremendous experience.

#UBERCHATTER

M: What are your tips for new drivers?

J: Pay attention because every rider is a chance connection and
the little things make a difference. Not everyone will want to
hold a conversation, but the majority of the time I find people
are up for a chat.
Kenny Griffin
@KennyGriffinla

This @Uber_LA driver

gets a 5 star
#uberlife

S U M M E R 2 015

DRIVEN BY KINDNESS
Comfort, SF Bay Area, California
Comfort signed up with Uber after her car broke down and
she needed a new one. She drives all corners of the East Bay
while attending school and supporting her son through college
at UC Berkeley. MOMENTUM magazine caught up with Comfort
to get insights into what fuels her passions.

MOMENTUM: Tell us about yourself!

Comfort: I am from West Africa, Ghana. I have lived in the United
States for 18 years.
M: How did you hear about Uber?
C: I have a friend who drives with Uber. My car broke down, we
started looking for a car, and I thought, Theres no way I can
afford this. Then, he told me about Uber, and how the income
would allow me to afford the car. I bought it, and right then he
helped me apply with Uber.
M: What were you doing before driving with Uber?
C: Before driving I did home care. But after 14 years, I wanted
to get more education so I can go into hospitals and be able to
help more.
M: What does a typical day look like?
C: I usually work afternoons. Because of the flexible hours, I log
in when I have free time. I love driving in the East Bay. I believe
we should service every corner. I figure that I will be able to
build up the customers here and help more people.

MOMENT UM

It makes my day if I can talk to

one person and put a smile on
their face. ... Even once I become a
nurse, I plan on driving with Uber
even if it is just once a week. I just
love meeting people.

M: What do you do when you are not driving?

C: When I am not driving I teach a class or I am studying. I am
trying to see if I can be a nurse. My passion is taking care of
people. I am grateful for this company because the flexibility
and steady income is something I have been looking for for a
long time.
M: What kind of riders do you remember the most?
C: It makes me feel good that I can meet people, communicate,
and share storiesbecause every one of us has a story to share.
It makes my day if I can talk to one person and put a smile on
their face. Everybody gets five stars with me.
M: What does the road ahead look like?
C: Even once I become a nurse, I plan on driving with Uber even
if it is just once a week. I just love meeting people. I feel like my
mission is caring for people.

PRO TIPS

CANADIAN PIONEER

Its like a roller coaster being an

Uber partner in a new market.
Despite this, there is something
sacred and trailblazing about
sharing my ride to those who
ask for it. It feels good to be
needed in our nations capital. ...
I dont believe Ive ever felt so
passionate about something in a
very long time.

Glen, Ottawa, Ontario

Glen is an uberX driver-partner in Ottawa, ON, where he began driving on the very first day Uber launched in Ottawa in
September 2014. He has completed more than 1,600 trips and
achieved an impressive 4.98 rating. Glen recently became the
first Canadian winner of the Global Sixth Star Award. MOMENTUM magazine caught up with Glen to hear more about why he
partners with Uber.

MOMENTUM: Why did you decide to partner with Uber?

Glen: The reasons were a combination of a passion for driving,
being part of something new, a desire to share my electric ride
and to engage the social element.
M: What do you like most about the Uber platform?
G: I like the two-way rating systemits the ultimate accountability and a good protective measure for the drivers and riders alike.
M: How has your experience partnering with Uber been so far?
G: Its like a roller coaster being an Uber partner in a new market. Despite this, there is something sacred and trailblazing
about sharing my ride to those who ask for it. It feels good to
be needed in our nations capital. The highs are also when I see
another city (or state) in the United States rewrite the laws to
welcome Uber and ridesharing. These frameworks will happen
in Canada, too.

#UBERCHATTER

M: Whats your secret to maintaining a 4.98 rating after over

1,600 trips?
G: Taking pride in your ride, be welcoming, drive like your Mum
is in the car, treat others like you would like to be treated, show
thanks, and be your personable self.

Doug Vidal-Hernndez
@Douglas_VH

M: Would you recommend the Uber platform to others?

G: I dont believe Ive ever felt so passionate about something in
a very long time. I dont even remember what life was like before October 1 of last year, pre-Uber. Its this passion that makes
me want to perfect how people move around in my city.

Today I had the pleasure of being

driven by the best #Uber driver in
Canada. He is truly deserving of his
6 rating.
[About Glen (above), the first Canadian
driver to receive a Sixth Star Award.]

S U M M E R 2 015

UPDATE FROM HQ

ONE MILLION AND COUNTING

Remarks from CEO Travis Kalanick at Ubers five-year celebration

Five years ago, the idea that you

could seamlessly travel across a
city with the touch of a button
was unimaginable. ... Together,
were helping change the
transportation status quo.
CEO and co-founder Travis Kalanick

10

MOMENT UM

On June 3, Uber celebrated its fifth anniversary at its San

Francisco headquarters, bringing together driver-partners, employees, and riders. As part of the festivities, Theresa Ferguson,
who has been driving on the platform since early 2015, shared
her story. Shes an UberMILITARY partner whose husband
serves in the Army. Theresa used to work long hours managing
a restaurant. Since becoming an Uber partner, she has been able
to spend more time with her familyin fact, they recently took
their first vacation together in a long while. Theresa spoke and
introduced Uber CEO and co-founder Travis Kalanick, who talked
about Ubers history and where he hopes to take it in the years
ahead. An abridged version of Travis remarks appears below:
Uber began without ambition, but instead as the answer to
a simple question: What if you could press a button and get
a ride? Five years ago, our first partners were folks willing to
give us a chance, to be there when someone pressed that button. Then, as now, they were people who wanted to spend time
moving folks around their city, not sitting around waiting for
fares that might never come.
Today, our driver-partners have become the heart and soul of
Uber, and the reason weve come this far, this fast. Its you who
built Uber from the ground up, who believed in Uber when not
many did, who fought for Uber when not many would. Youve
made it possible for us to serve millions of people around the
world. And youve become a force for change in 300 cities
across six continents.
Five years ago, the idea that you could seamlessly travel
across a city with the touch of a button was unimaginable. And
weve faced resistance every step of the way from powerful
people who try to stop progress, who tried to keep things unchanged.
The only reason they havent succeeded is because of our
riders and drivers like you. Whether you drive with us to help
pay the rent or a loved ones medical bills, or youre a veteran looking for work after returning home from overseas, youre
part of the fabric of Uber. Many of you used to work in the taxi

Its you who built Uber from the

ground up, who believed in Uber
when not many did, who fought for
Uber when not many would. Youve
made it possible for us to serve
millions of people around the world.
CEO and co-founder Travis Kalanick

Uber partner Theresa Ferguson

business but had enough of punching the clock and working a

grueling schedule you couldnt control.
Together, were helping change the transportation status quo:
making cities safer by cutting down on drunk driving, offering
affordable rides where mass transit doesnt reach and taxis dont
go. Ubers innovations are offering an alternative to a world that
looks like a parking lot and moves like a traffic jam.
As we look ahead, were especially excited about the potential of uberPOOL to help lower emissions and provide an alternative to gridlock. If youre driving with us in San Francisco, or
Los Angeles, or New York, you already know how this works:
When two people are headed in a similar direction, you pick
up one customer, then another. This means a lower price for
the customer but also less time spent between trips and higher
earnings for drivers. We think it can be a game changer in moving people away from car ownership.
When we talk to city leaders, we deliver a simple message
youre probably already familiar with: A city that welcomes Uber
onto its roads will be a city where people spend less time stuck
in traffic or looking for a parking space, a city where people will
spend less of their income on cars or commutes. It will be a city
that spends less building parking garages and expensive new
public transportation. It will be a smarter city, where we share
data that will help improve everything from parking issues to
traffic light patterns. It will be a cleaner city, where fewer cars
on the road will mean less carbon pollution.
And a city with Uber will be a more prosperous citya city
where more people have access to more affordable transportation than ever before, a city where there will be tens of thousands of new jobs created. In the next five years, well continue
our journey of helping many cities around the world build a better tomorrow. We cant make that journey without you. Thanks
for everything you do.

S U M M E R 2 015

11

POINTS AND PERKS

GREAT DEALS AND DISCOUNTS

Momentum Partner Rewards, Ubers loyalty program, offers exclusive perks for you and your family

HERES WHAT WE LEARNED

FROM DRIVERS:

60%
Drivers are interested in tools to simplify
the selection of health insurance

70%
Drivers indicated that discounts on
automotive products and services are the
most valuable type of reward

60%
Drivers place a premium on discounts on
personal cellphone plans

12

MOMENT UM

At Uber, we celebrate the differences and diversity of our

driver-partners and the goals our platform helps you achieve.
But we also know there are some common threads in what driver-partners need. In a survey we conducted earlier this year, we
learned that for 70% of driver-partners, discounts on automotive products and services are the most valuable type of reward.
Our loyalty program is meant to recognize your hard work by
bringing you the rewards you want most. You can find out more
directly from your partner dashboard, under REWARDS.
HERE ARE THE DETAILS:
Personalized Health Insurance Recommendations
For many partners, finding affordable, effective health insurance is a top priority. 60% of partners wanted a simpler process for choosing health care coverage, so Uber worked with
Stride Health to offer a customized online tool for all driver-partnersat no cost. In 15 minutes or less, youll be able
to browse side-by-side health plan comparisons to help you
select the best health care for you and your family.
Maintenance Discounts
Need new tires? A routine oil change? How about a fresh coat
of paint? Momentum extends significant, exclusive discounts
of up to 15% at major auto maintenance retailers like AutoZone, Firestone, Maaco, Meineke, Midas, Jiffy Lube, and Valvoline. Partners now have a personal pit crew at over 10,000
locations nationwide.
Personal Rewards for You and Your Family
Deep discounts on cellphone/wireless services are also a feature of Momentum Partner Rewards. Were working with top
wireless carriers AT&T and Verizon to deliver discounts from
1518%, and best of all, your immediate family can also enjoy
this discount.

THE PARTNER FUEL CARD

DISCOUNTS AT GAS STATIONS ACROSS THE US
Earlier this summer, we launched our latest addition
to the Momentum Partner Rewards program: the Partner Fuel Card, powered by FleetCor and MasterCard.
Together, we have developed an exclusive set of discounts on fuel for eligible Uber partners, who will be
able to unlock significant savingsup to 15 cents off
per gallonwhenever they fill up at gas stations across
the country.
Cardholders also get an automatic 1.5% off fuel purchases everywhere MasterCard is accepted, plus added
discounts at independent gas stations across the country. Discounts are automatically applied to every transaction made with the Fuel Card, simple and hassle-free.
HERES HOW IT WORKS:
To unlock the Fuel Card, all you need to do is complete
200 trips on uberX or 150 trips with UberBLACK

We know that as drivers, your needs are constantly changing

so let us know how you think we can keep improving. Email us at
MomentumMagazine@uber.com and let us know how else Uber
can help you, on the road and off.

The Fuel Card has a daily and weekly credit limit and allows for the payment on credit of gas and convenience
goods at gas stations
Each week, the card balance is automatically deducted
from a partners earnings

#UBERCHATTER

Statements are easily accessible directly from the partErik Weber

@vebah

Excited to roll out the next phase of

@Ubers Momentum Partner Rewards:
the Partner Fuel Card! t.uber.com/PFC

ner dashboard
Partners save 1.5% on all fuel purchases made with the
Fuel Card. Additionally, partners get extra savings at
tens of thousands of sites across the country, resulting
in savings as high as 15 cents a gallon or more.
Discounts

vary

by

market,

and

our interactive

map(drive.uber.com/momentum) makes searching for

savings easy

S U M M E R 2 015

13

VEHICLE HEALTH

HOWS YOUR CAR RUNNING?

This veteran mechanics advice can keep your vehicle on the road and you in business

14

MOMENT UM

Last winter, Uber spoke with a physician to give you tips

on how to stay healthy while on the road. This time around,
we spoke with Mike Hawat, a mechanic in California who has
inspected hundreds of partners vehicles, to get his advice on
keeping your car in tip-top shape.
The most common car problems for Uber partners are all related to low engine oil levels. Hawat said many partners underestimate the importance of checking this, but it is something
you should be in the habit of doing at least weekly to prevent
engine damage.
TO CHECK YOUR ENGINE OIL:
1. Park your car, turn off the engine, and open the cars hood (be
careful the engine isnt too hot!).
2. Pull out the dipstick and wipe oil off the end.

Even if youre doing these tire

pressure and engine oil checkups,
you should get regular professional
checkups. Take your car in every
3,0005,000 miles or so and make
sure the brakes, fluids, and other
key features are in good shape.

3. Reinsert the dipstick and pull it back out. Check to make sure the
level is above the minimum level indicated on the stick. If it is too
low, add oil by following the owners manual instructions or ask a
mechanic. If the level is fine, youre good to go!
4. Wipe dipstick, and put it securely back into the tube. Close the
hood, and hit the road again!

You can also do a DIY tire pressure checkup. On the inside

panel of the driver door, you should see an indicator. Make sure
your cars tires are properly pressured. If the pressure is off, see
your mechanic.
Even if youre doing these tire pressure and engine oil checkups, you should get regular professional checkups. If you hear any
unusual noiseslike brakes squealingits definitely time to see a
mechanic. Otherwise, take your car in roughly every 3,0005,000
miles and make sure the brakes, fluids, and other key features are
in good shape.

QUICK CHECKS TO KEEP YOUR

CAR RUNNING SMOOTHLY

1. Ladies and gentlemen, check your engines. Uber partners put on a lot of miles. Use a dipstick to measure how
much oil is in the car. Pull, wipe clean, and then remove
to check. Although slightly pricier, using synthetic oil
will save you money in the long run.
2. Take a break and check your brakes. Make sure they are
always functioning properly.
3. Air on the side of caution. Check the air pressure in

#UBERCHATTER

your tires. Most tires need to be pumped to 33 or 35

Erin Oliver
@erinLOLiver

Waiting at jiffy lube to get car

inspected to be cleared for
#Uber woot

psi. Not only does this preserve your tires, it gets better
gas mileage!
4. Wipe the slateand your windshieldclean. Replace
your wipers when they begin to streakits cheap and
easy to do yourself.
5. Keep calm and Uber on. Dont panic over normal wear
and tear, but spend a little time and money proactively
to save additional time and money in the future.

S U M M E R 2 015

15

IN SEASON: UBER AT THE BEACH

UBER ON TO THE BEACH

GREAT EAST COAST LOCATIONS TO FIND RIDERS
Looking to beat the summer heat in your city? Want to
roll down your windows and catch an ocean breeze?These
seasonal hot spots are practically guaranteed to be busy
through Labor Day, especially when the sun is shining. If
youreinterestedin taking a ride to the beachthis summer,
email the support team in the associated market and well
give you the details.Surfs up and Uber on!

UBER MARKET

CONTACT

CLOSEST UBER AT THE BEACH

Maine

partnersMAINE@uber.com

Bar Harbor

Portland, ME

partnersPDM@uber.com

Kennebunk(port), Ogunquit, Old Orchard Beach

New Hampshire

partnersMNH@uber.com

Rye

Boston, MA

partnersBOSTON@uber.com

Boston North Shore, Cape Cod, Marthas Vineyard, Nantucket

Providence, RI

partnersPROVIDENCE@uber.com

Newport, Narragansett

Connecticut

partnersCONN@uber.com

Coast from Guilford to Stonington

New York, NY

partnersNY@uber.com

Hamptons *

New Jersey

partnersNJ@uber.com

Jersey Shore

Delaware

partnersWDE@uber.com

Rehoboth, Dewey, Bethany

Baltimore & Greater Maryland

partnersMARYLAND@uber.com

Ocean City, St. Michaels, Inner Shore

Hampton Roads, VA

partnersHRVA@uber.com

Virginia Beach

Outer Banks, NC

partnersOBX@uber.com

Outer Banks

Eastern North Carolina

partnersENC@uber.com

Beaufort, Morehead City, Atlantic Beach

Wilmington, NC

partnersWNC@uber.com

Wrightsville, Carolina, Oak Island

Myrtle Beach, SC

partnersMYR@uber.com

Myrtle Beach

Charleston, SC

partnersCHS@uber.com

Isle of Palms, Edisto, Kiawah

Savannah, GA

partnersSAV@uber.com

Hilton Head, Tybee Island

*Pickups not allowed in Town of East Hampton (East Hampton, Amagansett, Montauk)

16

MOMENT UM

TOOLS OF THE TRADE

PERSONALIZING
THE PARTNER EXPERIENCE
The goal of Partner Support Centers (PSCs) is to offer you an in-person option for
addressing questions and concerns
MOMENTUM: Whats the goal of the Partner Support Centers?
Robby Bearman: The idea is to ensure we offer world-class support
and to provide a sense of community for partners in their cities.
M: What should partners expect from their PSC?
RB: PSCs are physical locations where new drivers can get activated with Uber, and experienced drivers can find a solution for
anything that might come up. With this option, they can focus all
of their energy on earning an income on the platform.
M: Why is in-person support important for partners?
RB: PSCs are one tool in our ever-growing support tool belt. They
are an option that many partners will find helpful and convenient. Other partner support tools that weve recently launched
and are expanding include Live Chat, phone, and improved web
and in-app self-service.

Robby Bearman

Were always looking for new ways to enhance the driver-partner experience. Your feedback has led to improvements
big and small, from Bring Your Own Device (BYOD) to turn-byturn navigation. Every aspect of the partner experience is designed with partners like you in mind.
But improving the partner experience extends beyond the
appinto the physical space. Partner Support Centers (PSCs)
have been opening up in cities all over. The goal? To improve the
partner experience by providing a high-quality, in-person option for you to get your questions answered and issues resolved.
Leading the effort to expand and enhance the PSC experience
is Robby Bearman. MOMENTUM caught up with him to ask a few
questions about what to expect in the months and years ahead.

Robby Bearman is the Global Program Manager for Partner

Support Centers at Uber. He spent a year and half on the San
Francisco Operations Team, working directly with Uber partners to help them build their businesses. Before joining Uber,
Bearman worked in the clean technology industry, including at
an electric car networking company.

WHY VISIT YOUR PSC?

Come to activate your Uber account or bring your friends
when referring them to Uber (theres a cash reward!)
Take advantage of great deals and perks offered
through the Momentum Partner Rewards program
If you need vehicle assistance or help troubleshooting
the app, your team is available to help get you back on
the road as soon as possible

S U M M E R 2 015

17

EVENTS

SUMMER HOT SPOTS

Music festival season is hereand that means long weekends of dancing, indulging, and
high demand for designated (Uber) drivers. Summer is also the season of baseball, state
fairs, fireworks shows, and Taylor Swift, who is likely coming to a city near you during her
epic 1989 World Tour. One more thing: Football and soccer seasons are about to kick off, so
get ready to drop off fans at sports bars and tailgate parties. #UberOn
JULY 2015
JULY 1719
Pitchfork Music Festival (Chicago, IL)
JULY 2425
Summer Brew Fest (Denver, CO)
JULY 2426
Newport Folk Festival (Newport, RI)
JULY 2426
Capitol Hill Block Party (Seattle, WA)
JULY 2427
MLB Hall of Fame Weekend
(Cooperstown, NY)
JULY 25
National Day of the American Cowboy
(Fort Worth, TX)
JULY 25
Music City Brewers Festival (Nashville, TN)
JULY 26
Molokai2Oahu Paddleboard World
Championships (HI)
JULY 30
Satchmo Summerfest, through August 2
(New Orleans, LA)
JULY 31
Newport Jazz Festival begins, through
August 2 (Newport, RI)

JULY 31
Mad Decent Block Party kicks off in
Atlanta, GA, stopping in various US cities
through September 26

SEPTEMBER 27
- Southern Decadence Festival
(New Orleans, LA)
- Pig Out in the Park (Spokane, WA)

AUGUST 2015

SEPTEMBER 57
- Labor Day Weekend
- Bumbershoot (Seattle, WA)

AUGUST 131
COOLinary New Orleans (New Orleans, LA)
AUGUST 69
World Golf Championships-Bridgestone
Invitational (Akron, OH)
AUGUST 8
Red Dress Run (New Orleans, LA)
AUGUST 1416
Anime Festival Orlando (Orlando, FL)
AUGUST 1823
World Series of Beach Volleyball
(Los Angeles/Long Beach, CA)
AUGUST 2831
PAX (Seattle, WA)
AUGUST 29
Austin Pride Festival & Parade (Austin, TX)

SEPTEMBER 811
Inbound 2015 (Boston, MA)
SEPTEMBER 1113
Alamo City Comic Con (San Antonio, TX)
SEPTEMBER 13
Dallas Cowboys season opener vs.
New York Giants (Dallas, TX)
SEPTEMBER 1420
New Orleans Restaurant Week
(New Orleans, LA)
SEPTEMBER 19
Oktoberfest begins in Munich, Germany,
inspiring celebrations across the US into
October

SEPTEMBER 2015

SEPTEMBER 1927
UCI Road World Championships
(Richmond, VA)

SEPTEMBER 17
Out of Bounds Comedy Festival
(Austin, TX)

SEPTEMBER 25
State Fair of Texas opens, through
October 18 (Dallas, TX)
SEPTEMBER 2527
- TomorrowWorld festival (Atlanta, GA)
- Baltimore Comic-Con (Baltimore, MD)

18

MOMENT UM

EAST COAST EXCURSIONS

FROM BLOCKBUSTER CONCERTS TO FASHION SHOWS
TO HIGH-PROFILE TENNIS TOURNAMENTS, YOURE
SURE TO LOG PLENTY OF RIDESHARE MILES THIS
SUMMER IN NEW YORK AND WASHINGTON, DC

GREATER NEW YORK CITY

JULY 2015

SEPTEMBER 2015
SEPTEMBER 46
Electric Zoo at Randalls Island Park (NYC)

JULY 1831
U2 plays eight shows at Madison Square
Garden (NYC)

SEPTEMBER 1017
New York Fashion Week (NYC)

JULY 23
Free Shakespeare in the Park premieres
Cymbeline, through August 23 (NYC)

SEPTEMBER 13
New York Jets season opener at Metlife
Stadium (East Rutherford, NJ)

JULY 26
Harlem Week begins, through August 22
(NYC)

SEPTEMBER 20
New York Giants home opener at Metlife
Stadium (East Rutherford, NJ)

AUGUST 2015
AUGUST 78
Jamaica Arts & Music Summer Festival
(Queens)
AUGUST 89
Mad Decent Block Party (Brooklyn)

AUGUST 2015
AUGUST 19
Citi Open tennis tournament (DC)
AUGUST 916
DC Beer Week
AUGUST 2123
Comcast Outdoor Film Festival
(Rockville, MD)

SEPTEMBER 2015

SEPTEMBER 21
Metropolitan Opera Opening Night Gala
(NYC)

SEPTEMBER 5
Library of Congress National Book
Festival (DC)

SEPTEMBER 25
New York Film Festival, through
October 11

SEPTEMBER 6
National Symphony Orchestra:
Labor Day Capitol Concert (DC)

PHILADELPHIA

SEPTEMBER 13
- Washington Redskins season opener
(Landover, MD)
- Nations Triathlon (DC)

AUGUST 1430
New York International Fringe Festival

AUGUST 2015

AUGUST 2529
Central Park Conservancy Film Festival
(NYC)

AUGUST 27, 914

Center City District Restaurant Week
(Philadelphia)

AUGUST 2730
The Barclays PGA event (Edison, NJ)

SEPTEMBER 2015

AUGUST 31
US Open tennis tournament begins,
through September 13 (Queens)

GREATER WASHINGTON, DC

SEPTEMBER 56
Budweiser Made in America
Music Festival
(Philadelphia)

SEPTEMBER 18
AT&T Nations Football Classic (DC)
SEPTEMBER 20
- National Symphony Orchestra Season
Opening Ball Concert (DC)
- Navy-Air Force Half Marathon &
Navy 5 Miler (DC)
SEPTEMBER 2627
Landmark Music Festival for the National
Mall (DC)

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