Cmo se inicia la computacin de uso personal

Computacin en Venezuela
Qu es una PC
Timeline de la PC
http://Arstechnica.com/features/2005/12/total-share/1/
http://www.eweek.com/small-business/hp-lenovo-dell-see-fall-in-pc-salesin-second-quarter.html
http://www.elnuevodia.com/tecnologia/tecnologia/nota/enpicadalasventa
sdecomputadorasquenoseanapple-2072107/
Outsourcing
Reparacin de hardware
Servicio al cliente
http://Blog.laptopmag.com/laptop-brad-ratings
Customer Experience (CX)
Satisfaccin del Cliente
Soporte tcnico
Categoras del soporte tcnico
Outsourcing technical support
Managed service providers
Multi-tiered technical support (Tier 1) (Tier 2) (Tier 3) (Tier 4)
Cadena de Valor (Value Chain)
http://lifehacker.com/computer-manufacturers-ranked-how-to-pick-alaptop-tha-1467145338
https://www.squaretrade.com/htm/pdf/SquareTrade_laptop_reliability_110
9.pdf
http://www.makeuseof.com/tag/computer-dies-learn-parts-fail/
http://linustechtips.com/main/topic/108284-huge-list-of-failure-rates-onpc-components-french-but-i-translated-nearly-everything/
Indicadores
http://www.elmundo.com.ve/firmas/moises-bittan/la-estrategiacompetitiva-y-las-cinco-fuerzas-de-p.aspx