1.

Current Business Process:

Assumptions:

10% of the total students did not complete registration form

Only 3 services such: meal plans, bus passes and parking
exist and atleast 50% of the students apply for all the services
Total time taken by the two employees performing activity 6 is
5 min/
be replaced by another staff type due to difference in
expertise
Database exists for each student information and is updated
during each activity by the respective staff

2. << Process flow Diagram screenshot>>

graphs>>
6. Modifications suggested:
Process change
Removal of activity 2
Health coverage kit to be kept ready with a code. The eligible
student should be provided with the kit and the unique code
to be entered in the database of the student.
Since

8. New process flow diagram

Assumptions:
( Invoice already prepared, student can chose to get a service
removed)
Problems identified:
1.
Bottleneck is at process 6 with the throughput of 24 / hour