UNIT-4

POST IMPLEMENTATION

Post-go-live audit
Three key areas:
Baseline and Post-go-live
performance measures
Identify ongoing training
opportunities
Identify opportunities to improve
business processes

Post Implementation Issues

Stabilization period
Problem resolution mechanism
User-help-desk
In-house help desk

Post Implementation
Activities

Data conversion
Bottleneck resolution
Documentation and training
Audit and review
Up gradation
Evaluating success
Post-Implementation Review

Maintenance of ERP
It can be defined as all activities that
maintain facilities and equipment in
good working order so that a system
can perform as intended.
Maintenance activities should be
tested in a non-production instance of
the ERP system to minimize the
chance of a problem to the live
system.

Types of Maintenance
Activity
Break-Down Maintenance
Preventive Maintenance
(i)Time based
(ii) Performance based
(iii)Condition based

Different ways to reduce ERP

Maintenance
Negotiate lower software license fees
Limit software customization during
ERP system Implementation
Explore third-party support and
maintenance options
Negotiate lower ongoing professional
service rates
Quantity your total direct and indirect
maintenance and support costs.

Reasons for up grade

Competitive advantage
Globalization
Integration
Best practices
Cost reduction

Advantages of Maintenance
Avoid production disruptions
No additions to production costs
Avoid missed delivery dates and
better customer satisfaction
Better employee safety

SWOT Analysis

Strengths
Weaknesses
Opportunities
Threats