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IT Optimization Opportunity Scope

Opportunity Scope

There is a
38% cost
difference
between
average and
best-in-class
performing IT
organizations

16%

Application
development/FP
19%

Source: Gartner

IT cost optimization
initiatives due to poor
execution, lack of
"success" metrics and
lack of clear
accountabilities for
results.

IT silos, such as network,


server, and storage
teams, monitor events
using their own tools and
processes

Visibility into resource


utilization

Lack of process
automation

Application support/FP
Unix server/Unit

16%

8/27/15

16%

Storage/Terabyte
End-user
computing/Device

17%

17%

IT service desk/Call

www.zensar.com | Zensar Technologies


2015

Filling the Gap - Application Support

8/27/15

INITIATIVE

IMPACT

PROJECTED
SAVINGS

Repeatable and scalable


good/best practice-based
processes

Automation - One-click-solutions for


repeatable issues

12%

Proactive Identification of
Problems

Reducing the incident lifecycle and


preventing business-affecting
incidents before they occur

10%

Unified View of Service


Operations

Integration with ITSM, Monitoring,


Defect, Project Management tools to
reduce BAU budget

8%

CXO Level dashboards


from Service Edge

ITSM licence optimization to reduce


the licence cost

5%

Project Management

Visibility of resource utilization


patterns to predict the demand

5%

www.zensar.com | Zensar Technologies


2015