Luisa Rivera

11770 W Golf Dr. E 202, Miami, FL 33167

786-337-0108
rivera121983@yahoo.com
Objective
A position in administrative/clerical, receptionist, customer service position.

Skills • Excellent Organizational Skills • Professional Telephone Answering

• Strong Customer Relations Skills • Word Processing and Typing
• Computer Proficiency • 10-Key Calculator
• Data Entry • Filing
• Computer: Lotus 1-2-3, WordPerfect , Microsoft Word, Excel, PowerPoint, Internet Explorer,
Mozilla Firefox, Med soft, Opera software.

Experienc Lead Cashier 05/2008 –

e USA Parking, Aventura, FL 02/2009
• Responsible for processing forms of payment such as credit cards and cash for
goods and services to include parking charges
• Responsible for the tracking of vehicles and vehicle inventory
• Ensure guest satisfaction/ Develop a great customer rapport
• Handle customer complaints
• Complete daily revenue report
• Train new employees

Cashier/Csr
Brandsmart USA, Miami, FL 10/2007 -
• Responsible for processing forms of payment such as credit cards and cash for 01/2008
goods
• Handle customer complaints on a daily basis
• Process Refunds and exchange transactions
• Handle credit department

Receptionist/Office Manager
Benji Auto Sales, Miami, FL
• Assist in preparing and administrating office accounts 05/2006 –
• Enter, update , retrieve information stored in data basis 08/2007
• Maintain inventory of office supplies/order equipment repairs upon instructions
• Support office by using automated equipments such as fax machine, personal or
networked computers and printers, copy equipment, voice messaging and
electronic mail systems, and telephone equipment
• Handle all financing directly with financial institutes