ERIC W PRATT

6 Diana Drive
Salem, NH 03079
(603) 893-0542
Eric0126@hotmail.com
SUMMARY

Over 8 years of customer service. Having the ability to be very attentive to detail to make sure task
at hand is completed in a timely manner. Demonstrate skills in working
independently or with a group. Proven ability to work under changing
fast paced environment.

EXPERIENCE

2006 - 2009 Internal Revenue Service Andover, MA

Customer Support/Service
Processed all types of 1040 Forms
Analyzed 1040 forms for complete alliance to government guidelines
Comparison of information from prior year as well as present
Researched for discrepancies to include contacting taxpayers for needed
information
Utilizing federal government computer network to correct any
discrepancies
Mentoring by Answering Questions and Signing 12C letters
Performed extensive analytical work to ensure proper handling of each
taxpayers return and case

2006 Wal-Mart Salem, NH

Sales Associate
Provided polite and efficient service to customers
Determined customer's needs and addressed customers’ questions
Receiving cash, check s and credit card payments
Explained technical information on how products work for the customer

2005 Kelly Temporary Services

Customer Service Representative
Collect specific information through phone to help customer with specific
problems
Retained information to ensure accuracy of products and services are
received in a timely manner
Call customers to see if they’re satisfied with the products and services

EDUCATION Nichols College, Dudley, MA 2005

Bachelor of Science, Business Management

COMPUTER SKILLS

Microsoft Windows operating systems Proficient in all Microsoft office

products Proficient in Internet Explorer and
Safari