http://nathanaelsmithjr.weebly.

com/

Nathanael L. Smith, Jr.

Highlights of Qualifications
Excellent customer service skills
Able to learn quickly and apply knowledge to effectively and efficiently solve problems as they arise
Extensive computer experience and knowledge
Flexible and able to handle multiple tasks
Capable of managing a team and time proficiently
EXPERIENCE
TOSHIBA GLOBAL COMMERCE SOLUTIONS

2014-PRESENT

Field Technician
Provide customer service to retail companies to limit POS downtime
Troubleshoot POS hardware problems based on service calls
Manage time dependent on customer contract, travel time, and customer downtime
Account for time throughout the day between service calls, training, and administration
Meet all metric within a reasonable threshold to be a leader in the field
Adhere to every contact that the company has with the customer.
Create expense reports and arrange travel for myself
SIX FLAGS MAGIC MOUNTAIN/ HURRICANE HARBOR

2009-2014

Information Systems Technician

2013-2014
Provided support for phones, audio, TVs, computers, laptops, POS registers, switches, and scanners
Imaged PCs with the appropriate operating system and install programs to meet the end user's needs
Installed POS terminals in locations whenever requested for seasonal sites
Terminated and patch Ethernet cabling for new sites
Troubleshot any and every problem that is reported in our ticket system
Worked with vendors to replace any failing hardware
Managed upgrade projects by planning and implementing required changes
Updated inventory changes and audit discrepancies within the inventory system
Guest Communications Host
2012-2013
Used LEAD to maintain guest satisfaction and desire to return to the park
Fielded phone calls and answer guests questions on a wide range of subject matter
Corresponded with guests through phone, email, or mail
Emailed park management hourly reports detailing park performance
Operated as receptionist for the Operations office

9/9/2015 8:40:07 PM

http://nathanaelsmithjr.weebly.com/

Guest Relations Supervisor Hurricane Harbor

2010-2012
Continued to perform all duties described in the Guest Relations Lead position below
Trained employees in the Hurricane Harbor Guest Relations department
Solved problems for both employees and guests as they arose to maintain customer satisfaction and
keep the park running smoothly

Guest Relations Lead Magic Mountain

2009-2010
Managed time for all employees according to DOL and budget
Resolved issues guests incurred while in the park to ensure their desire to return to the park
Oversaw all of Guest Relations including: Ticket Will Call, Rentals, Lost and Found, and Counter
Trained employees in Guest Relations policies and procedures
Enforced company policies with both guests and employees
Completed tasks assigned by Park Management and Supervisors promptly and efficiently
EDUCATION
Moorpark College, Moorpark, CA
AS Degree, Computer Networking
Arizona State University, Tempe, AZ BS Degree, Information Technology

9/9/2015 8:40:07 PM

Graduated: 2014
Anticipation Graduation: 2017