MS-96

Management Programme

ASSIGNMENT
SECOND SEMESTER
2015

MS-96: Total Quality Management

School of Management Studies

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
MAIDAN GARHI, NEW DELHI 110 068

ASSIGNMENT
Course Code

MS - 96

Course Title

Total Quality Management

Assignment Code

MS-96/TMA/SEM - II/2015

Coverage

All Blocks

Note : Attempt all the questions and submit this assignment on or before 31st October, 2015 to
the coordinator of your study centre.
1. Ford Company has adopted the Deming philosophy. Based on your learning about the
Deming philosophy, explain how Ford Company has complied with the philosophy.
2. Why is strategic planning important for implementing TQM? Explain using an example
from the business world.
3. Refer to the published material on ISO 26000 and explain how business organizations
can operate in a socially responsible way.
4. Chose an organization of your choice having a specific quality programme. Discuss the
quality programme followed by the organization and how it has helped the organization
sustain in the competitive world.