Questionnaire for Customers (Current)

1. Production Capacity
2. Current Output
3. Process Observed
4. Cost Structure (Main cost component)
5. Raw Material used (backward and forward integration)
6. Most important parameter (defining step)
a.
b.
c.
d.
e.

Ease of processing (skilled labour)

Cost
Quality (Chemistry)
Certification
Safety

7. Reasons for buying our material

8. Buying Cycle
a. Products brought at the same time
b. Lead time
c. Inventory kept
9. Customers Served
10.Industry Served
11.Things looked for when buying refractory