SARAH GLENN-SMITH, MBA, CI/CT

Email: SGlenn-Smith@wnyrad.com

Mobile: (716) 868-3621

LEADERSHIP PROFILE
Strategy Culture Efficiency Profitability
Career Profile and Distinctions
12 Years Senior Executive
Experience
Nonprofit Leadership
Education Team Building &
Leadership
Extensive International
Experience
Crisis & Change
Management

Due Diligence, Negotiation Budgeting/Forecasting

& Deal Structuring (incl. 2 Public Speaking
company mergers)
Organizational Design &
P/L & Performance
Transformation
Improvement
Negotiation
Fluent in ASL
Cost Analysis, Reduction &
Control

PROFESSIONAL EXPERIENCE
Great Lakes Medical Imaging, Western New York
HEALTHCARE INDUSTRY

May 2015 Present

CHIEF EXECUTIVE OFFICER

The executive leader for multi-modality, state of the art radiology group. High quality physician
practice management, that encompasses both inpatient and outpatient radiological services.
Responsible for all strategic, financial and operational initiatives.
Position Summary:

Responsible for the satisfaction of 70+ in-house staff

34 Board-certified radiologists, 4 Physician Assistants

4 Outpatient imaging centers, 4 hospitals locations and a free-standing billing company

Fiscal Management

Strategic planning & Organic business growth

Change management, Acquisitions and integration

Quality standards, culture and performance management

Payor management & negotiation

PLS 3rdLearning, Buffalo, New York

January 2011 May 2015

EDUCATION INDUSTRY
CHIEF OPERATING OFFICER
Serve as the administrative head of this international, education organization. Provide direction for
business development, resource allocation and financial strategy. Responsible for all operational
initiatives.

SARAH GLENN-SMITH, MBA

Email: SGlenn-Smith@wnyrad.com

Page Two
Mobile: (716) 868-3621

Position Summary:

Responsible for 70 in-house staff, 3 VPs: 300+ adjunct faculty, 11 college partners, course design,
educator & software development teams
Student/Faculty Recruitment
Online and Onsite Course offerings
Masters Degree and professional development programs in 10 countries
Marketing
Fiscal Management: Development, Budgeting, Controlling and Reporting
New Business Development
Contract Initiation & Management
Legal Environment
Intellectual Property
All Project Implementation
Resource Allocation & Human Capital Management

Key Engagements:

Received the Business First top C-Level Executive Award for Buffalo in 2013.
Led the company (3rd Learning) in a merger with a 40-year old company (PLS) to expand into
the course design and Master Degree market in a strategic partnership with colleges and
universities around the country.
o Due diligence, resource and gap analysis
o Stock distribution & company valuation
o Transitioned the Professional Learning Division from paper-based to electronic,
including, creation of electronic student/instructor materials, online course
evaluation and peer review, creation of eBooks, outsourced to a print-on-demand
for publications.
o Implemented new project management, learning management and registration
systems
o Right-sized organization by closing one location in Kentucky and dissolving the
company-owned printing company.
o Consolidated and outsourced human resource and payroll functions
o Re-structured organization executives & teams, transitioned all existing contracts
and consolidated financials.
o Supported the course development division to expand product offering from 45hour graduate credit courses to 5-hour online, professional development
offerings.
o Transitioned core course offerings from onsite to online or blended format
Successfully negotiated contracts with multiple school districts, and the New York State United
Teachers
Worked with a university to provide a hybrid, on-site Ph.D. in Educational Leadership in the
country of Oman.
Worked with a university to provide a hybrid, on-site Masters Degree in Educational
Leadership in the country of Turkey.
Successfully secured grants in excess of $10 Million.
Project management software and resource tracking
Partnered with the Association for the Advancement of International Education (AAIE) in the
creation of a 2-year, ISLLC Standards-based, online institute for International School Leaders
(www.aaieinstitute.org)

SARAH GLENN-SMITH, MBA

Email: SGlenn-Smith@wnyrad.com

Page Three
Mobile: (716) 868-3621

Traveled extensively internationally to create new business for the AAIE

Institute. Current cohort has students from 10 countries.
o Partnered with a university to provide credit for the courses and to blend with
their Masters of Educational Leadership.
o

The Exigence Group & Immediate Care Urgent Care, Amherst, New York

2009 2011

HEALTHCARE INDUSTRY
CHIEF ADMINISTRATIVE OFFICER
Responsible for all operations of a more than 70 million dollar organization. Tasked with conceiving,
planning, developing and executing strategic and tactical finance initiatives that drove top-line
performance and bottom-line results. Role included providing all project, credentialing and program
oversight, coordinating information among all existing departments, infrastructure expansion and
executing the development of new business opportunities.
Position Summary:

Operation: Full operational oversight for all company divisions, including, 9 Emergency
Departments, 8 Hospitalist Programs, 6 Urgent Care Clinics, Occupational Medicine Program
and Wellness Division. All company new development, including bidding on all new contracts
for service, talent acquisition, and start up entities, acquisitions and joint ventures.
and Wellness Division. All company new development, including bidding on all new contracts
for service, talent acquisition, and start up entities, acquisitions and joint ventures.

Project Management: Identified and implemented an online project management program,

initiated corporate team meetings, worked with the management team for new urgent care
practices, including staffing model, inventory, real-estate and build-out. Directed and facilitated
a bi-annual corporate leadership retreat to stimulate collaboration. Directed the operations team
to implement SAP Business Software.

Recruitment: Through collaboration and team management, lead a recruitment team to create a
proprietary physician candidate recruitment process. This allowed for not only streamline of
process, but also the ability to track the progress of a candidate through every step, from
identification, start date, thirty and one hundred and twenty days.
o Developed a new commission incentive program for the recruiters that effectively
turned what had previously been heralded as the proverbial stick into a carrot. As a
whole, the department recruited more physicians than the national average both the first
and second year.

Human Capital: Built a human resource department from the ground up, hired staff,
implemented annual evaluations for the first time in the history of the organization, wrote the
employee handbook, implemented consistent process and policies, as well as participated in
developing a pay for performance incentive bonus program.

Key Engagements:
Organization Growth and Development: Leader in designing several new development
projects, including, a medical spa in the Caribbean, the design of a PPO network, Patient
Centered Medical Home in the State of Nevada, conducted full feasibility study for an
emergency medical services company and a wellness company, wrote winning bids and
proposals for multiple Emergency Department and Hospitalist Program Contracts, authored
Consulting Agreements, contracts and training curriculum, participated in developing

SARAH GLENN-SMITH, MBA

Email: sglennsmith@gmail.com

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Mobile: (716) 868-3621

programs eligible for government stimulus programs and grant writing. Created a billing
startup company in Texas that was profitable in year one and remains so. Responsible for the
due diligence and purchase of a large primary care practice in Las Vegas, Nevada.
Deaf Adult Services, Buffalo, New York
NONPROFIT INDUSTRY

2003 2009

EXECUTIVE DIRECTOR
Incorporate strategic business planning, strategic finance, corporate strategy, development, requiring
organizational and operational turn around for a mid-size, non-profit organization. Identified and
acquired new business and managed all aspects of program and project lifecycles, from scope of work
through provision of deliverables, follow-up and relationship management. Operate a non-profit
organization specializing in the delivery of a full-range of client services- community education,
consumer education classes, independent living skills, literacy, job placement, advocacy, housing and
sign language interpreting. Envisioned the plan for achieving the philosophy, mission, strategy, annual
goals and objectives of the organization. Consistently led and inspired commitment; a dynamic leader
that allowed for the highest potential for success.
Operation Successes

Reduced financial liability and increased annual revenue by four times.

Acquired significant repeat business and positioned the organization as a value-added
community partner.
Increased revenue through successful grants and fee-for-service programs by four times
Leveraged professional reputation and acquired over 50 exclusive contracts for service in both
the private and government sectors.
Targeted market plans acquired 5 times the number of additional new clientele.
Grew staff and contractors by more than 50% in less than 5 years.
Marketing and recruitment strategies increased course enrollment 3 times.

Key Engagements

Hired, trained and mentored a team of 58.

Created a system-wide accountability measure and training procedure that identified baseline
consumer need and improved both customer service and employee job satisfaction.
Increased technology viability, increasing efficiency, and improving productivity and morale.
Policy development currently being used as models and templates in organizations throughout
Western New York. Created a performance evaluation process and manual with outcomes
proven to reliably account for performance objectives.
Created a regional network group hailed as the first of its kind in New York State.

Strategy, Operations & Business Development Results

Developed the only Interpreting Training Program in the 8 counties of Western New York
Led the organizations strategic initiates- conceptualization, development and execution of
transformation of the companys infrastructure, business model, product offering, pricing and
marketing strategy-without negative impact on sales, operational performance, or customer
service during execution.
Credited with personal contributions to explosive growth by providing a full range of board
advisory services and functions, including creating corporate development strategies, authoring
business and strategic plans, preparing/presenting projection models and performing
operational and financial assessments.

SARAH GLENN-SMITH, MBA

Email: SGlenn-Smith@wnyrad.com

Page Five
Mobile: (716) 868-3621

Performed in-depth analyses of operations, identified deficiencies and risks, and implemented
strategy for successful restructure and turnaround of operations, program management,
inventory control, and client service functions.

Employment Development Department/GLAD, Los Angeles, California

2001- 2003

Job Development Coordinator, Case Manager & Interpreter

NONPROFIT INDUSTRY
COORDINATOR
Key member of the executive advisory team. Managed relationships with external stakeholders and
recruited clients. Revised business strategy to maximize core value proposition. Sole management of a
caseload of one hundred and fifty, with full responsibility for coordinating assignments related to all
facets of the clients search for employment. Provided training on working with Deaf employees to
state government agencies. Provided independent living skills counseling related to job search.
Coordinated EDDs involvement in job fairs and recruitments. Worked closely with the EEOC on any
violations of civil rights. Member of the ADA Task Force Committee for the State of California EDD
and Deaf Community Action Network.
Leadership Successes

Extensive knowledge of employment law.

Successfully met objectives for 95 clients in one year.
Engaged audiences in multiple workshops for state employees, teachers and consumers.
Known for extensive knowledge of ADA Law.
Honored as a model and repeatedly asked to train and mentor new employees.
Powerful advocate for the rights of employees in accordance with the Americans with
Disabilities Act.

EDUCATION & CREDENTIALS

Ph.D. Candidate- Conflict Analysis and Resolution- ABD, January 2016
Nova Southeastern University, Fort Lauderdale, Florida
Masters of Business Administration (EMBA)
State University of New York at Buffalo, Buffalo, New York
Capstone Project: Intellectual Property Protection in China: Protecting R&D Processes in China
Key Coursework: Financial Analysis & Reporting, Managing Human Resources, Environment of
International Business, Operations & Service Management, Motivation & Leadership, Strategic
Management
Bachelors of Arts Degree in Psychology
California State University, San Bernardino, California
RID Certified- CI/CT
National Registry of Interpreters for the Deaf