LETITIA A.

BROWN
8016 Carlson Lane Windsor Mill MD 21244-1375 (443) 629-6262 lbrown_87@verizon.net

SUMMARY OF QUALIFICATIONS
Instructional Systems Design and Development Professional with over 20 years of management experience in private
industry and state government. Eight years of specialized experience in designing instructor-led and web-based
learning, developing workforce programs, and managing the learning function. Demonstrated knowledge in the areas of
adult learning theory, instructional design, training delivery, learning technologies, performance improvement, and
evaluating learning.

EDUCATION and CERTIFICATIONS

University of Maryland Baltimore County, Master of Arts, Instructional Systems Development, 2015
University of Maryland Baltimore County, Post-Baccalaureate Certification in Instructional Systems Design, 2013
University of Maryland Eastern Shore, Bachelor of Science, Business Administration, 1990

SKILLS

Mentor, coach, and manage staff of professionals

Communicate effectively with clients, subject matter experts, stakeholders, and other team members
Proficient in use of Adobe Captivate and Articulate Storyline e-learning authoring software
Proficient in Microsoft Office Suite and Microsoft Publisher to develop course materials, job aids, and marketing
materials
Working knowledge of learning management systems
Keen eye for detail to ensure production of quality products
Analyze problems in order to recommend appropriate solutions
Function in a fast-paced environment, under substantial pressure
Work independently as well as with teams

Instructional Systems Development Experience

Motor Vehicle Administration, Glen Burnie, MD

Assistant Division Manager, Organizational Development (2008-Present)

2006-Present

Plan and oversee performance management and measurement programs, provide workforce development
opportunities, offer training options, facilitate a diverse and ethical work environment, plan for succession, properly
introduce new employees to the agency and manage the workplace learning function
Learning Specialist, Organizational Development (2006-2008)

Identified performance problems, assessed training needs, implemented solutions, and evaluated performance post
learning event, lead instructional design teams, and distributed and review work of other Learning Specialists.

Letitia A. Brown

inSite Training and Development Inc., Pasadena, MD

Instructional Designer, Intern

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February - May, 2014

Designed and created instructor-led team building workshop for supervisors and mid-level managers in a federal
government agency. Created Level 1-4 evaluation instruments to gage learners' reactions, evaluate learning transfer,
and determine training impact on performance improvement.

Johns Hopkins HealthCare LLC, Glen Burnie, MD

July - September 2014

Senior e-Learning Developer, Intern, Corporate Training and Organization Development

Designed and developed an asynchronous, interactive e-learning course entitled J-CHiP: Johns Hopkins Community
Health Partnership. Managed project, collaborated with subject matter experts (SMEs), devised marketing plan, and
created course evaluation.

PROFESSIONAL PORTFOLIO
http://letitiabrownportfolio.weebly.com/

PRIOR ADMINISTRATIVE AND MANAGERIAL EXPERIENCE

Senior Document Examiner, Motor Vehicle Administration, 2004 - 2006
Administrative Specialist III, State Highway Administration, 2001 - 2004
Administrative Specialist II, Motor Vehicle Administration, 1999 - 2001
Office Supervisor Senior, Motor Vehicle Administration, 1997 - 1999
Customer Service Representative II, Motor Vehicle Administration, 1994 - 1997
Co-Manager, Lane Bryant, 1991 - 1994
Store Manager, Radio Shack, 1987 - 1990

TECHNICAL SKILLS
Adobe Acrobat X Pro
Adobe Captivate 7 and 8
Articulate Storyline
Audacity
Microsoft Office 2010 and 2013
Microsoft Publisher
Microsoft Windows 7 and Windows 8

PROFESSIONAL MEMBERSHIPS
Association for Talent Development (atd formerly ASTD)