Lora Etherington

508 Imy Lane

Anderson, IN 46013
Email: Lora.Etherington@CNOinc.com

Experience

Phone: (765) 635-5730

Supervisor, Mail Operations

June 2014 - Present

CNO Financial Group, Carmel, IN

Responsible for supervising Policy Assembly, Transactional Processing, and Return
Mail teams.
Delegating work duties to individual staff members
Approving time records and requests for time off
Carrying out staff appraisals, managing performance, and disciplining staff
Lead Document Service Representative
CNO Financial Group, Carmel, IN

August 2008 June 2014

Received Outstanding Contribution ratings on 2013 and 2012 Annual Performance Reviews.
Monitor inventory and quality for Transactional Processing and EXL Return Mail teams.
Maintain Opus and SharePoint Production Reports for Transactional Processing Team.
Recommended and implemented many process improvements.
System knowledge of updating addresses and basic research in Sharp, LifePro, LifePro16,
CK4, Vector, BLC LifeComm, LFCM, Vector, Life70, Respond, CS01,ISRA, and Accurint.
Assist Training Department with updating documentation for Returned Mail, Debt Mail,
Address Changes, Illustrations, Annual Statements, Loan and Premium Audits, and Duplicate
Policies for Transaction Processing team.
Policy Holder Service Representative
CNO Financial Group, Carmel, IN

April 2007 August 2008

Worked on BLC Health Transaction Processing Team assisting customers with their
Medicare Supplement, Accident, or Major Medical policies.
Answered inbound phone calls and processed requests in AWD from clients, agents, and
other external customers, while maintaining a high degree of efficiency and accuracy.
Responsible for processing numerous transactions such as Reinstatements, Cancellations,
POA and Third Party Designees, and Pre-Authorized Check (PAC) Maintenance.

Skills

Knowledge of AWD Processing

Ability to prioritize and pay close attention to detail
Strong sense of responsibility and motivation, with a positive mental attitude
Follows instructions well and able to work independently with little or no supervision
Team player, enjoys sharing knowledge and encouraging others to achieve team goals
Ability to make decisions and effectively delegate responsibilities
Ability to multi-task and work in a fast-paced atmosphere
Quickly adapts to change and grasps new concepts
Typing skills (60+wpm), filing and editing skills

Education

Ivy Tech Community College of Indiana, Anderson, IN

Associate of Applied Science, Office Administration

July 2007

Medical Specialty
Certified Microsoft Office Specialist in Microsoft Word 2003, Microsoft Excel 2003,

Lora Etherington

508 Imy Lane

Anderson, IN 46013
Email: Lora.Etherington@CNOinc.com

Phone: (765) 635-5730

Microsoft Outlook 2003, and Microsoft PowerPoint 2003

Other
Certification
s

OJT Certification

August 2013

LOMA Associate, Customer Service

December 2008

LOMA FLMA Level 1: Insurance Fundamentals

2008

September