CHRISTINE FULTON

18 Hancock Farms Road, Pittsburgh, PA 15238

(724) 448-2525

cfulton20@gmail.com
http://cfulton20.weebly.com/
Skills and experience include:

Sales/Customer Service
Merchandising
Inventory Control
Research/Writing
Staff Training
Write/Update Work Instructions
Microsoft Word
Microsoft Power Point
SharePoint

Management/Supervision/Mentoring
Medical Terminology
Medical/Surgical Procedures
Patient Care
Compose/Update Training Materials
Administrative Support
Microsoft Excel
Basic Photo Editing Software
LINKS, People Safe, Kronos

CAREER HIGHLIGHTS
Training
Write and update work instructions for many queues
Composed Training materials for many queues
Focus on Adult Learning
Trained onsite and remote sites
Trained Via SharePoint
Continue to give training/support
Ask for feedback on training to improve the training materials for enhanced
understanding
Sales/Customer Service
Extensive sales and customer service experience in a variety of environments.
Demonstrated ability to maintain excellent customer relations with diverse customer base
including difficult customers.
Routinely went above and beyond to assist customers with special orders, track and
expedite orders and follow-up to ensure satisfaction.
Successfully utilized merchandising skills to move slow moving store inventory,
increasing sales. Became responsible for selling many of the slow movers for the company
in my store.
Assisted in planning and implementing fundraising events for local school.

Management/Supervision
Successfully hired, trained, scheduled and managed staffs of up to 14 employees.
Recognized by president of major retail organization (Party Concepts) for successfully
turning around underperforming store in less than one year.
Owned, operated and managed two full-service gas stations (Texaco/CITGO) and a
convenience store.
Health Care
Extensive experience providing home health care to patients (primarily elderly) including
hygiene care, housecleaning, shopping, meal planning, dispensing medications, insurance,
wound care and transportation to appointments.
Worked in both clinical and administrative support positions for a private physician
practice and a major hospital. Handled most major medical insurance plans and helped the
patients with insurance forms.
Created and implemented procedure manuals for a doctors office and an outpatient
surgery department improving efficiency of staff.
Implemented an inventory control program utilized at UPMC.

EMPLOYMENT HISTORY
Caremark (CVS/Caremark), Pittsburgh, PA
2008 Present
Clerk II/ODS
Order Distribution Services, training colleagues in the queues and provide continue support,
write work instructions for the queue and maintaining the instructions. I am the SME for
Eligibility AC and work closely with the Eligibility Team in San Antonio. I have trained a lead to
become the SME of Eligibility AC. I have trained via SharePoint both Eligibilty and Other Tab
Queues with materials that I have created for adult learning. I am becoming a SME for the Other
Tab Queues.
Order entry; fill prescriptions, packing.
Wal-Mart, Tarentum, PA
2005 2009
Cashier/Sales Associate
Responsible for sales and customer service in a variety of departments including: toys,
hardware, sporting goods and electronics. Prepared service orders and served as liaison between
customers and service technicians in the Tire Lube Express Department.
UPMC St. Margaret Hospital, Pittsburgh, PA
2001 2006
Inventory Technician 2004 2006
Maintained a daily inventory of medical supplies for the Operating Rooms, Pre Surgical, and Post
Surgical Departments. Worked closely with the specialty nurses and surgeons to ensure what was
needed and would be on hand for specific cases.
Surgical Technician 2002 2003
Provided support to physicians during surgical procedures. Foresee the needs of the surgeons and
handing instruments before being asked.
Health Unit Coordinator
2001 2002
Provided administrative support to unit including answering phones, entering chart information
into computer and filing medical records.
Party Concepts, Inc.
1999 2001
Store Manager, Flemington, NJ 1999 2001
Supervisor/Assistant Manager, Hershey, PA 1999
Rapidly promoted through increasingly responsible positions. Responsible for all aspects of store
management including hiring, training and scheduling staff, customer service, merchandising,
inventory control and store profit and loss.

4
Previous Experience:
Prior to 1999
Employed in a variety of positions, several times working jobs simultaneously. Positions included:
Owner/Operator full-service gas stations/convenience store, Private Duty Caregiver, Child Caregiver,
Medical Assistant for a Physician, Park Maintenance Foreman, Library Assistant, Nurse Aide,
Bartender, Waitress and Short Order Cook.

EDUCATION
Pharmacy Technician (CPhT), currently studying for the certification test.
MAED/AET., Education/Adult Education and Training, University of Phoenix, Phoenix, AZ
B.S., Communication, University of Phoenix, Phoenix, AZ
B.S., Business Administration, Seton Hill College, Greensburg, PA
A.S., Paralegal, Westmoreland County Community College, Youngwood, PA
Diploma, Medical Assistant Program, ICM School of Business, Pittsburgh, PA