Nicoleclary76@gmail.

com
Phone: 410-238-1535
Cell: 443-468-6653

Nicole Clary
Objective
To acquire a position with an organization that will utilize my typing and customer service skills
and provide growth and learning opportunities.

Professional Experience
Johns Hopkins Federal Credit Union, Baltimore, Maryland
Member Service Representative (June 2015-Present)
Assist members with opening custom savings accounts.
Re-issue ATM cards due to fraud, loss, and damage.
Provide each and every member with excellent customer service to suit all their financial
needs.
Johns Hopkins Hospital, Baltimore City, Maryland
Patient Service Coordinator III- Oncology (October 2013-December 2014)
Liaise between Johns Hopkins Hospital, patient, and outside facilities to acquire medical
records and other pertinent information.
Create and prepare all new patient charts for Oncology consultations.
Scan and index medical information into EPIC.
Johns Hopkins Hospital, Baltimore City, Maryland
Patient Service Coordinator II- Labor and Delivery (May 2011-October 2013)
Registered patients by obtaining accurate demographic information.
Obtained insurance authorization for patient visits.
Completed admission process if/when patient delivers or is being admitted to the antepartum
floor.
Managed patient call bell system by relaying information to the appropriate individual in
regards to patient care.
Transcribed inpatient billing charges

Johns Hopkins Community Physicians, White Marsh, Maryland

Medical Office Assistant (May 2009- May 2011)
Answered and triaged calls for an assigned physician
Renewed prescriptions requests
Sent and received messages to and from assigned doctor in regards to patient calls
Scheduled patient appointments
Contacted patients with reminder of upcoming appointments
Created and distributed lab result letters to patients
Obtained insurance authorization for patients medical equipment
Produced and forwarded referrals to insurance companies for appointment authorization
Provided administrative support to Physicians and Medical Assistants to ensure quality
patient care
Johns Hopkins Community Physicians, White Marsh, Maryland
Phone Representative (June 2008- May 2009)
Answered and triaged all incoming calls to the Internal Medicine department.
Renewed prescription requests
Scheduled and cancelled appointments
Contacted patients to remind them of upcoming appointments
Create and send lab result and reminder letters to patients
Johns Hopkins Community Physicians, White Marsh, Maryland
Medical Records Service Representative (January 2007 June 2008)
Prepare patient charts for next day appointments
File all patient charts
Locate patient information using computer databases
Prepare and scan medical information into the electronic medical record
Mars Super Market, Baltimore, Maryland
Produce Clerk (July 2005 March 2006)
Maintained salad bar and produce counters
Assisted customers in the produce center
Performed general clean up
TGIF, White Marsh, Maryland
Hostess (October 2004 July 2005)
Greeted and seated patrons
Performed general clean up

Forever 21, White Marsh, Maryland

Sales Associate (September 2003 May 2004)

Assisted in sales of clothing

Stocked merchandise
Cashiered
Performed routine cleaning of the store

Dj Vu Hair Design, Baltimore, Maryland

Shampoo Technician (October 2002 September 2003)
Shampooed hair of clients
Washed, folded, and stored towels
Cleaned the shop throughout the night

Education
Graduate of Eastern Technical High School, Allied Health Field, May 2006
Presently Continuing education at CCBC

Skills
Typing, Customer Service, Microsoft Office (Word, Power Point, Excel (limited), Johns Hopkins
Programs EMR, IDX, and EPIC
References available upon request