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Legal Aid Agency ~ Duty Provider Crime Contract Background 1. Ihave a number of concerns about the assessment and award process for the award of the Legal Aid Agency Duty Provider Contracts. | worked as a bid assessor for the Legal Aid Agency for three months from July ~ September 2015. Previously | was Head of Criminal Justice System Initiatives at the Legal Services Commission and played a leading role in developing legal aid policy on competitive tendering. | left the LSC in 2009.My concerns fall into two broad areas ~ staffing and assessment an; moderation of the bids. Staffing and assessment 2. Itis generally accepted as best practice in public sector procurement that suitably qualified staff are used, that they are properly trained for the job and that a timetable is followed that allows due consideration of the bids. None of these best practice objectives were met. 3. Many of the staff assessing the bids were from the Brook Street temporary staff agency on around £9.30 an hour and had no knowledge of legal aid or previous experience of public sector procurement. 4, The training was very limited — three one hour session. The training did not cover specific issues for each question or what to look for when awarding points. 5, Around 1,000 bids were received with 17 questions in each bid. The questions were sub-divided into three or four parts leading to a total of around 50,000 answers to be assessed. it was clear after a few days of assessment that there were insufficient staff to assess all the questions with any quality. Brook Street staff were told, contrary to their hourly rate contracts. on 2 September that they would not be paid unless they assessed 35 questions a day. Daily performance figures were posted on a board in the assessing room. We received daily e-mails, {or ED - TERRE

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