Krystal E.

Fuller
1970 Panda Court Auburn, Al 36832
Cell: 256-404-6282
E-mail: krystalefuller@gmail.com
Professional Profile
A highly motivated and hardworking student with an extensive understanding of Political Science, Adult
Education, curriculum design and data analysis. Critical thinking, leadership capabilities, and team working
opportunities have been intensified through formal education.
EDUCATION

Auburn University-Auburn, AL
Ph.D student, Adult Education- Present
GPA:4.0
Troy University-Montgomery, AL
Masters of Science, Adult Education-Curriculum and Instruction Design- July 2013
GPA: 3.6
Tuskegee University- Tuskegee, AL
Bachelor of Science, Political Science, Cum Laude- May 2012
GPA:3.3

Internships
Professional Internship Adult Education E-Portfolio Fall 2015

Learning objectives: Possess self-confidence in their professional

roles. Develop confidence in performing the duties required of the career
technical or adult education teacher, administrator, or curriculum developer.
Formulate educational, programmatic, and/or administrative objectives and
develop instruction, curriculum, or activities to attain the objectives.

Teachers Assistant Spring 2011 Social Work 495

Learning objective: The students will use skills in managing classroom

activities, supporting lead teacher, and assisting students in running data
using SPSS.

Teachers Assistant- Political Science 2010-2012

Learning Objective: To assist teacher in implementing daily lesson plans,

oversee day to day operation, communicate with students on a daily basis
about their academic development, understand and execute the school's
academic goals and objectives. Assist students in running data using SASS
Certification

Volunteer Leadership Summit 2014

PROFESSIONAL EXPERIENCE

Auburn University Office of Assessment and Evaluation

May 2015-current

Graduate Assistant

Data Management System

o Provide assistance and guidance to students using and navigating the college-wide
data management system.
o Collecting data to identify trends
o Create and maintain spreadsheets and databases
Data Input, Collection, and Analysis
o Provide as requested assessment data and statistical analysis for Professional
Education Services, Deans Office, and Faculty as assigned by the Director of
Assessment and Evaluation. Analyses include charts and tables as well as summary
of findings statements.
o Assist Director of Assessment and Evaluation with a range of tasks such as table
completion.
o Assist Director of Assessment and Evaluation with data collection processes for
Employer and Alumni Surveys.
o Assist Director of Assessment and Evaluation with file template construction and data
input for any hardcopy to electronic data transfer.
Alabama Educator Certification Testing Program (AECTP)
o Assist Director of Assessment and Evaluation in preparation of materials and student
test preparation for both the Basic Skills Testing (ACT WorkKeys) and Praxis II
(ETS). Process entails varied tasks ranging from researching test content
topics/categories, administrative questions, to joint presentations to students.
External Surveys/Assessments
o Assist Director of Assessment and Evaluation regarding data compilation in response
to specific survey/assessment items.

Official Payments

May 2013-June 2014

Customer Service Representative

Customer Service
Determines requirement by working with customers
Answers inquire by clarifying desired information, locating, and providing information
Resolves problems by clarifying issues, researching and exploring answers and alternative
solutions; implementing solution; escalating unresolved problem
Fulfills request by clarifying desired information; completing transaction; forwarding requests
Maintain call center database by entering information
Keeps equipment operational by following established procedures; reporting malfunctions
Updates job knowledge by participating in educational opportunities
Answer question involved in enrollment of payment plans for certain colleges

April Tax Project Supervisor

April 2013-May 2013

Customer Service Representative

Customer Service
Determines requirement by working with customers
Answers inquiries by clarifying desired information, locating, and providing information
Resolves problems by clarifying issues, researching and exploring answers and alternative
solutions; implementing solution; escalating unresolved problem
Fulfills request by clarifying desired information; completing transaction; forwarding requests
Maintain call center database by entering information
Tuskegee University Financial Aid
Sept 2008-May 2012
Work-Study

Ability to draft emails, Financial Aid reminders for Active and Future Advisor
Operational Knowledge of student registration and walk-ins
Strong data entry skills

 Distributed application information and material to a student as requested

Assisted students in all aspects of the financial aid process
Delivered high level of customer service in a fast-paced environment
File papers, Answer phones, mailed letters, opened letters
Ensuring that deadlines are met
SKILLS
Highly experienced in Microsoft Office Applications, Expert in SPSS(computer programming
software), Email, and Internet(Windows 7)
Strong working capability with Microsoft Office ( Word, Excel, PowerPoint, Access)
SASS (computer programming system)
Call Center( Customer Service Representative)
Security Clearance (Lowest Level from IRS)
Curriculum Design
Adult Education Programs designs
Teacher Assistant for Department of Social Work 2011
Knowledge of data collection and analysis
Strong communication skills, management and leadership abilities
ORGANIZATION AND COMMUNITY INVOLVEMENT

Gamma Beta Phi Honor Society

Delta Sigma Theta Sorority, Incorporated
Gamma Sigma Sigma National Service Sorority, Incorporated
Pi Sigma Alpha Political Science Honor Society