Tutorial Sheet 3

School of Science, Information Technology and Engineering

ITECH3210-ITECH6210 IT MANAGEMENT

Topic:
Topic Objectives:

Data and IT Infrastructure

By the end of this topic you should be able to:

References:

Describe data, text, and document management, and their impacts on

performance.
Understand file management systems.
Understand the functions of databases and database management
systems.
Describe the tactical and strategic benefits of data warehouses, data
marts, and data centers.
Describe networks, standards, and mobility.
Discuss network and collaboration technologies.
Understand 4G and other mobile networks.
Describe group work technologies.
Evaluate green, social, and ethical issues related to the use and
operations of networks.

Turban, 2011, Chapter 3-4, pp. 56-119.

Short Answer Questions

1. What is the purpose of text mining?

2. How does data visualization improve decision making?
3. Why is master data management (MDM) important in companies with multiple data
sources?
4. How are organizations using their data warehouses to improve consumer satisfaction
and the companys profitability?
5. Distinguish between operational databases, data warehouses, and data marts.
6. Explain the role of protocols in mobile computing and their limitations.

Discussion Questions

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1. Discuss the major drivers and benefits of data warehousing.

2. Discuss the components of a mobile communication network.
3. Discuss some of the potential applications of wireless technologies in the financial
sector.
4. Discuss the impact of wireless computing on emergency response services.
5. Discuss the ethical issues of social networks and anytime-anywhere accessibility.

Internet exercises
1. Access the Web sites of one or two of the major data management vendors, such as Oracle,
IBM, and Sybase, and trace the capabilities of their latest BI products.
2. Access the Web site of the GartnerGroup (gartnergroup.com). Examine some of their research
notes pertaining to marketing databases, data warehousing, and data management. Prepare a
report regarding the state of the art.
3. Visit www-306.ibm.com/. Find services related to dynamic warehouse and explain what it does.

4. Visit the Google Apps Web site. What types of collaboration support are available?

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