HEURISTIC

EVALUATION
FOR
THE DALLAS
PUBLIC LIBRARY
WEBSITE
The following pages contain a heuristic
evaluation of the Dallas Public Library
website.

Prepared by:
Samantha Loeb
Crystal MorrisStromberg
Betsy Rajan
Joe Wood
July 6, 2015

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Executive
Summary

Introduction
Major Problems
Recommendations

We conducted a
heuristic evaluation
of the Dallas Public
Library website and
identified several
issues relating to
usability and user
experience. In this
presentation, we
define five major
issues with the
website
dallaslibrary2.org
and provide
recommendations
for each issue.

Usability
Problems:
Problem 1: Lack of
liquid layout
Problem 2: Search
bar option
Problem 3:
Navigation

User Experience:
Problem 4: Graphics
Problem 5: Layout

Recommendations:
Recommendation 1:
Provide liquid layout
Recommendation 2:
Include site search bar
Recommendation 3:
Reconfigure navigation
system
Recommendation 4:
Eliminate ad-like
graphics
Recommendation 5:
Decrease visual
competition

Usability
Problems

Problem definitions
Visual representations
Recommendations

Problem 1:
Lack of Liquid
Layout
Problem:
The website lacks a liquid
layout. A liquid layout adjusts
the homepage to different
screen sizes.
Without a liquid layout, users
are unable adjust the window
size and still view all of the
information on the page.

Lost
informati
on

Recommendation:
We recommend hiring a web
designer to convert the
webpage to a liquid layout.
|

Problem 2:
Search Bar
Option
Problem:
Search bars are essential for
easy navigation. The site has
a search bar specifically for
catalogued books, but not for
the site in general.

New Search
Bar
location

Ambiguou
s
Search
bar

Recommendation:
We recommend adding a
search bar for the entire site
and placing it in the top righthand corner of your
homepage.

Problem 3:
Navigation
Problem:
The website has too many tabs on
the navigation bar. There should be
a max of nine items on the
navigation bar.

Remove
these
tabs.

Certain tabs on the navigation bar

do not allow you to navigate back
to the home page. A user should
always be able to get back to the
Rhome
ecommendation:
page using the navigation
bar.
W
e recommend removing the top
four navigation buttons. This keeps
the navigation bar from being too
cluttered and users will be able to
navigate home using the rest.
You can add these as separate links
on the homepage.