Purpose

The purpose of this survey is to inform

nurse management staff how well their
nurse staff treat their patients. The feedback
of a patient is very important. It allows for
management to see were there strength is,
as well as leading them to the areas need to
be improved. To insure that every patient
has a satisfactory visit.

This survey is created

to evaluate customer
service.

NURSE
MANAGMENT
SURVEY
Kimberly Vega
ISM 7th period

Who Took my Survey

Purpose
The purpose of this survey is to inform
nurse management staff how well their
nurse staff treat their patients. The feedback
of a patient is very important. It allows for
management to see were there strength is, as
well as leading them to the areas need to be
improved. To insure that every patient has a
satisfactory visit.
Method of Survey
For my survey I used the monkey survey
app that I installed on my phone. I typed in
the questions with the answer choices. Then
I sent out my survey by email and text message. As the responders answer my survey,
the app also recorded the results and place
them in graphs.

A total of 26 people took my survey, both

males and females. Ranging from the ages
of 16-50 years.
Questions
1.
2.
3.
4.
5.
6.
7.

8.

9.
10.

Are you a male or female?

Have you been to a health care facility?
How would you rate your experience?
How long did it take for them to take
you in?
What kind of facility was it?
Would you rather go to a clinic instead
of an actual hospital facility ?
When you had a question or concern
were you able to find a staff member to
help you?
Were the answers given by the staff
member understandable./helpful?
Did you feel like you were treated with
respect in a professional manner?
How would you rate how well the staff
worked together?

Hypothesis
1. I strongly believe that more than 90% of
the people taking my survey have attended a health care facility.
2. I highly believe that 50 to 60% of the
people taking my survey will rate their
health care experience to have been satisfactory.
3. I m certain that majority of people taking my survey would rather go to a health
care clinic instead of an actual hospital facility.
Conclusion
My second hypothesis on how people would
rate their health care experience as satisfactory was wrong. Since only 35% was actually rated it as satisfactory. However my first
and third hypothesis were correct. 70% of
the people would rather go to a clinic instead of an actual hospital facility and 96%
have attended a health care facility before.

1st Question

54% Female 46% Male

2nd Question

96% Yes 4% No

3rd Question

19% Not good 46% Good 35% Satisfactory

4th Question

54% 10 15 Minute wait 46% It took a while

and 0% immediately

5th Question

50% Clinic 35% Emergency Room 16% Actual hospital facility

6th Question

70% Yes 30% No

7th Question

46% Always 50% Most of the time 4% No not

at all

8th Question

85% Yes definitely 12% I was confuse 4% Not

at all

9th Question

77% Yes definitely 19% Most of the time 4%

Not at all

10th Question

64% Satisfactory 32% Good 4% Could have

been better