123 Hadding Ct

Robins, GA 310069

478-223-2000
Layna0713@yahoo.com

Delayna L Heisig
Qualifications

Experience

I am a qualified typist, typing 40 WPM. I am trained in Microsoft

Word, Excel, Access and PowerPoint. I am able to use these
applications to produce a variety of documents such as letter,
reports, spreadsheets, databases and graphs. I have to ability to
communicate effectively, both orally and in writing, using tact and
courtesy. I am a team player with an ability to quickly learn new things. I
am a very dedicated, hardworking individual that is responsible and selfmotivated. I have had different employment experiences that have
helped me develop and grow as a person and valuable employee .
2006- Present

Department of Defense

Robins AFB, GA

Procurement Technician

Knowledge and ability to use Acquisition and Due in System (J041)

Quarry Contract Information Database System (CIDs)

Compile information from J041 and CIDs to correct discrepancies

Preform duties as a backup time keeper and records custodian

Knowledge and ability to use Relativity Records Management (R2M)

Knowledge and ability to use Electronic Document Access (EDA)

Knowledge and ability to use Wide Area Work Flow (WAWF)

Utilize Distribution Standard System (DSS) to update shipments and

receipts in CIDS and J041.
Participate in LEAN events to determine ways to stream line processes
and procedures

2005-2006

Northrop Grumman

Robins AFB, GA

Quality Assurance

Scan graphics from Technical Orders into Elip program

Name and classify graphics to determine work required

Compose tracking sheet to list graphics, size of graphic and its

classifications
QA others work to ensure all graphics are correctly scanned, named,
sized and classified
Assist lead in preparing graphics to be sent out to second party

Manipulate graphics images pulled from Technical Order using Adobe

Photoshop, Illustrator and Acrobat

2004-2005

Flint Energies

Member Services Representative

Greet and direct members according to their needs

Collect and post payments to members accounts

Create new service for members

Warner Robins, GA

Answer multi line phone

Scheduled appointments and meetings for supervisor

Forward and screen incoming and outgoing mail

Notified the supervisor of items that could not be met by the requested
date, and conflicts, rescheduled appointments
Receive, transmit, process, and forward electronic messages and
documents
Maintain and balance a cash drawer

Education

Gathered information for client files for supervisor

Made sure all coordination procedures were followed

Assist members with questions about their service

Update database customer database

2012-Present
American Military University
Charles Town, WV
Major; Business Administration with a concentration in Information
Technology